This was my first stay with IHG, and The Holiday Inn Express. As a highest elite tier member with a competitor, choices were very limited in this market, but chose this hotel based on other reviews.
Upon arrival, you notice the building being extremely well maintained and nicely landscaped. Once inside, I was immediately acknowledged by staff and waited my turn to check in. As I looked around the lobby, I was impressed by the furniture arrangement, the condition which was excellent and inviting. I’m very particular about details, and look at corners, rugs, and areas that may have accumulated dust/dirt. Again, very pleasantly surprised - SPOTLESS! Once it was my turn to check in, I was immediately offered refreshment- ice cream bar, cone, popcorn or generous size cookie. The hotel is located off rt 80, a major cross country thoroughfare where guests may have been driving all day and need rest and relaxation from their journey, or to continue the next day. The front desk staff was professional, pleasant, and friendly. You were treated as a valued friend staying in their own home vs just a number checking into their workplace. My room was a larger suite with a jacuzzi tub located between the living room area and sleeping area, separated by full ceiling height walls for privacy. The “Paris Suite” had an Eiffel Tower sculpture. Placed within reach, a thoughtful basket of amenities including wrapped body pouf and beautifully arranged towels.. Not only lovely, but spotless and very clean. In fact, the entire hotel was SPOTLESS! Once I entered the room, everything not only in place, but a level of cleanliness far beyond expectations.
The bed was made up with care and precision, but best of all was the quality bedding. Slipping between higher quality linens, you find yourself in 5 star comfort. The mattress and pillows - perfect! This particular hotel far exceeded all expectations. [Less]