 Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
76%
Recommander cet établissement
Impression générale 3,8
76%
Recommander cet établissement
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Room was good, staff not very helpful
ByStefanie814
mai 30, 2022
On two different occasions during my stay I asked for help from front desk staff, they claimed they couldn’t help. I asked questions that a person who lives in the area would know. Bus drivers and store cashiers in the area were more helpful than hotel
Staff.
Going bad
Byfed up with this location
mai 24, 2022
I have stayed there on several occasions. This hotel is within a cluster of good choices.
But the customer service is going bad. Specially at check in. There is this one female employee at the front desk that makes all check in’s so difficult. I have witnessed that while waiting to check in.
This time not even my bill was given or emailed. I called to get it but the hotel clerk wanted for me to request it by email.
This hotel has lost my business.
Even to submit this review is not user friendly. Why the need to know all your info?
Big disappointment
ByChristina89
février 12, 2021
We got a queen suite for our family of 3 and our pooch. This included a master bedroom and a living room with a pull out couch. The hotel room did not come with a spare set of sheets for the coach, no, those had to be tracked down. Once tracked down we pulled the bed out of the coach to make it. What we found was a delapitated matress with stains, crumbs and other debris. This forced our teenage daughter to sleep on the sofa instead of a bed. Not the ideal situation we had planned. The kitchen table came with one chair. Just one. When we called down to see the possibility of getting another two we where told no. Unfortunately this was just the beggining. We encountered fraying carpets that where so filthy you could feel the grime when you walked barefoot. A sofa that was so stained it left a lot to be desired . A master bedroom tv with no remote and no way to turn it on without one. There was a reclining chair in our room that was stuck in the recline position and the back cushion was torn open with a piece of metal sticking out of it. The saga continues with their pet policy. The pet policy clearly states that if your pet is disruptive and another guest complains the hotel will kick you out. The irony here is that the absolute genius working at the front desk then assigned us a room right next to the elevator! Like most dogs our beloved family pooch likes to warn us whenever there is a chance of a visitor. This meant that at nearly every noise that came from the hall was a wonderful opportunity for our dog to sing the song of his people. As you can imagine this created a fair amount of stress for us. Thankfully our dog is easily reassured and calms down quickly once told. Overall we are giving this particular Candlewood suites a one because not only was their hotel wl dirty and underwelming it was really lacking a customer service team worth mentioning. We are not sure how this particular hotel is a memeber of the IHG team of hotels as it seems way below their standard of hospitality.
Staff training
Bykatlove72
octobre 14, 2014
Need to train staff properly so can deal with check in process in a timely manner.
Cleaning of rooms
Byfalcon55
octobre 12, 2014
The cleaning of the rooms has dropped off. I have seen less when it comes to cleaning of microwave and bathroom. Once they even forgot to put on the new bed spread, all I had was a sheet. The TV channel sticks at times.
great
Byprincenylc
octobre 07, 2014
great place and excellent service especially the shuttle drivers, very accommodating.
Comfortableand very convenient
ByWillTravels
octobre 06, 2014
I enjoyed my 1 week stay, it was very comfortable and staff was accommodating.
It was like a mini house since it had a full kitchen, bathroom, 24 hrs laundry
Not a good place to stay
By
octobre 01, 2014
The desk person was very unaccommodating . The furniture was in poor condition. I was told because I was staying for an extended time( 30 pluses days ) I wouldn’t be able to get an upgrade on my room.
Comfortable suite
Bydama767
septembre 16, 2014
Clean room, comfortable bed, minimum kitchen utensils, 2 burners, TV-set glued to the cupboard.
On the negative side: people asking for money outside the hotel and at the neighborhood.
Perfect hotel for extended stay business travelers
Bykamaaina78
septembre 02, 2014
This hotel was perfect for my one month of work at the nearby Forum and has easy access to the freeways when visiting the rest of L.A. Front desk staff was friendly and helpful (Maria is the best, and she made sure I was in a much needed quiet room.) Property was clean, free laundry was great, and it was nice to have the cardio equipment in the gym. Housekeeping did a wonderful job with my room and the snack store came in handy a couple times. Will stay there again for future work gigs in LA.
Consider safety first
By
septembre 02, 2014
The neighborhood is 'sub optimal', with beggars walking down the sidewalk outside the hotel soliciting. Likely because of the neighborhood, parking for guests is in a nearby fenced and gated multi-floor garage with no elevator.
Some guests in the hotel did not control their children (as old as 12 running and yelling in the hallways) even after multiple calls on multiple days to the front desk.
Hardest mattress I've seen in months in any hotel, on a bed positioned all the way up against the wall on one side ... ???.
The cooktop range even had a manual rotary timer ... crazy to use when cooking anything on the burner for over an hour.
Refrigerator doors (reversible) opened the 'wrong' way into the kitchen. Need better counter lighting in the kitchen area.
I won't likely stay at this particular property again unless all other options in that area are sold out.
Stay for a work week
ByPhil568791
août 27, 2014
The price is a little steep for the value. Room exceeded my expectation with a full kitchen. I had a non-smoking room but it still had a smell of cigarettes. Other than that good staff, clean rooms, descent location.