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Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
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1avis

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    1

Staff was horrible

By

juin 06, 2022

There’s so much to say but to keep it short. They where rude all the time never cleaned our rooms because we had personal belongings in there. But when you’re a family living in a hotel for a long period of time how will you not have personal belongings in it. Not only that, but they would never let us borrow cleaning supplies to clean our room ourselves. Never from all our traveling have we encountered such unaccommodating staff. Our fridge broke & ruined $250 worth of groceries which they never apologized for and made us move upstairs at the end of hall. With children and groceries it was horrible. Then staff would knock about noise saying the people below us were going to call the cops on children playing at 9pm on a Saturday. The hotel is new and clean, but with a family living here long term the way the staff treated us was horrible. We’ve stayed at numerous hotels living long term and have never had issues anywhere else. I’ve worked in the hotel industry and never even heard of the Idiotic excuses they would say. It’s not the cleaning policies. We asked numerous times about them and front desk nor the manager could give us a list of what was allowed to be in the room that would be acceptable for them to clean. It was not posted ANYWHERE in the hotel or guest rooms. Even the manager was rude “which one of my staff is letting you use a vacuum” because with children someone let me borrow a vacuum 1 time in the entire 6 weeks we were there.

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