
Commentaires des clients

Impression générale
4,4
Il est difficile de laisser votre meilleur compagnon à la maison lorsque vous voyagez pendant de longues periods, donc nous proposons l'expérience d’un séjour prolongé avec votre animal de compagnie.
Que vous réserviez des suites pour une réunion de famille ou pour les besoins de formation de votre entreprise, les hôtels Candlewood Suites peuvent accueillir votre groupe.
Faites de l'exercice quand vous le voulez : les portes de la salle de sport Candlewood Gym sont toujours ouvertes avec de nombreux équipements d'aérobic et de cardio. Vous pouvez ainsi facilement faire vos exercices habituels.
Dans les hôtels Candlewood Suites®, nous voulons que tous vos sens fassent l'expérience du confort.
Impression générale
4,4
Worst Experience
ByAsiaBookLady88
décembre 18, 2019
I had booked this property through different site, only because I had a credit with them that I needed to use. HOWEVER, I did make sure to include my Spire Ambassador number and noted that I would be checking in quite late. I arrived to the hotel at around midnight to be told "Oh, sorry, it is a busy time of year and we are fully booked. The ONLY room for you is on the first floor." When I mentioned to the front desk manager that I was a Spire Ambassador and was surprised by this situation, I was told quite curtly that because I had booked through the online booking site, I was relegated to the dregs. Now, one would think that a first floor room would not be SO bad, but you would be wrong. Thee room was basically IN the lobby, situated directly behind the front desk! Every 20 minutes or so, I would be woken up by guests stumbling back to the hotel (it was also apparent that the front desk manager did nothing at all to attempt to quiet these guests) This situation went on ALL night; I got ZERO sleep. When I checked out the next morning (very early), I told the same front desk manager about my terrible experience. Not only did he seem not to care, he basically just shrugged his shoulders. I mentioned too that I expected to get my Welcome Amenity points (since he never mentioned it the night before) and he claimed and that he would "give me 1000 because he didn't care" Well, I am sure you can guess that THAT didn't happen either. SO extremely disappointing......will NOT stay there again
Perfect location, good hotel
ByPeteCB
août 09, 2019
The hotel met our needs completely - my only complaint is that when I checked in I was debited $100 for 2 rooms deposit without being told this would happen. On checkout I was told it would take up to 10 days for my deposit to be refunded. That time has passed and I have not received a cent - this leaves me with a bad feeling at the moment and I sincerely hope I've not been ripped off by the Hotel.
Had a great stay in NYC
ByBob & Kathy
octobre 20, 2014
We had a great room on the 30th floor with a very nice kitchenette for our 3-day here. Staff was helpful and friendly. Location was more Garment District than Times Square, but was definitely close enough to walk to Times Square, Theater District, and Subway.
The view out of our window was the Empire State Building and the World Trade Center Tower (in the distance). So pretty at night!
Would definitely stay here again.
Comfortable bed with kitchen
ByBrian/Linda
octobre 20, 2014
Great Times Square location a block away from all the noise; 2 blocks from Hop On Hop Off buses. Great for the price. Small and cozy but comfortable for 2 people. Very clean with small kitchenette that was very handy for early morning starts and late night leftover warmups. Definitely would stay in this suite again. Room cleaning is only once a week so you need to pick-up after yourself-but not an issue.