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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
84%
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Impression générale

4.1

en fonction de 97 avis
84%
Recommander cet établissement

Ratings Breakdown

97avis

  • 5 Étoiles
    59
  • 4 Étoiles
    15
  • 3 Étoiles
    9
  • 2 Étoiles
    6
  • 1 Étoiles
    8

Awful hotel, run down, poorly run

By

July 29, 2022

platinumelite

First, I see other reviews similar to the one I am going to leave. It is apparent that none of the concerns have been addressed. As an IHG member, this disturbs me in several ways. I have come to expect clean, updated, well run hotels. We used more points than usual to book this stay. Now I’m wondering if I should switch to a different brand.

Also, I insist that the staff on shift when we checked in NOT be held accountable for my poor experience. It was blatantly obvious that the issues were not their fault, but rather the negligence of owner and manager.

When we arrived, there were 10 people already waiting. There were no clean rooms for the families who had reservations, many of whom (including me) had made those reservations weeks in advance. The young lady at the desk was clearly overwhelmed, but kept calm. Eventually other staff arrived to assist her.

We were given a room after about an hour. The room was not thoroughly cleaned, but the bedding was fresh. I wiped down the bathroom with my own supply of disinfectant. There was no body wash or shampoo in the dispensers, only two threadbare towels on the rack and, worst of all, an enormous crack in the tub. My husband took pictures should anyone care to see the damage. I cringe to think about the mold that must be growing under the tub as the crack was clearly not new.

Over all the hotel was shabby and in disrepair. Areas of carpeting were taped to cover holes, paint was chipped and filthy. The smoke detector was even hanging off the wall.

Again, I’d like to be clear. The staff working in the hotel the night we were there are not to blame. Management clearly made no effort to check and see the number of rooms that were booked and ensure there was adequate coverage. The owner is to blame for the vile condition of the hotel.

I don’t expect any changes since other people have left poor reviews. IHG should be concerned about the damage to the image perpetuated by hotels like this one.

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Bad Experience

By

July 11, 2022

Traveling with my family for a 1 night trip to Syracuse. We stayed at this property and it was not close to acceptable. Trash littering the hallway, out rim had a broken tv, broken air conditioning a used bar of soap on the bathroom counter and possessions left by previous guest in the room. Obviously minimal attention was paid when cleaning and changing the room over. Just not acceptable. For 165 a night I expect much better than this.

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DO NOT STAY HERE!!

By

April 22, 2022

This hotel scammed me out of over $100. Said the price was $86 per night online, on the phone and at the front desk. Checked my credit card 2 weeks later and saw a $300 charge. I called the hotel and the front desk guy was smug and very unhelpful. He tried to blame me for not catching the charge sooner and said there was nothing he could do. Very rude.
Our room was very outdated and ugly as well. Not worth $300 for two nights at all. Save yourself and stay somewhere else unless you like getting scammed.

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The Best Stay

By

February 15, 2022

platinumelite

The staff was accommodating, welcoming, and friendly. They made each guest feel like they are number one.

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Great Place to unwind

By

October 16, 2014

club

Clean, spacious room, comfortable clean bed, lots of towels and the kitchen has everything you need for your stay. Staff are very friendly and helpful and they want your stay to be excellent.

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Low pet fee

By

October 16, 2014

platinumelite

Pet fee was only $10 per night. Everything else met high expectations set by IHG brands.

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Good value

By

October 13, 2014

last minute booking. Good value large room and good amenities.

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Excellent Stay

By

October 10, 2014

MY stay was short - late check-in from the airport. My room key was ready and waiting when I arrived. The location is convenient.The lobby is attractive. The room was excellent - a complete kitchen including a teapot; large room; large bathroom; worktable; comfortable bed

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Great stay

By

October 07, 2014

club

We were staying due to a death in the family. When the girl at check in asked what brought us, we tolde her and she was able to give us an even better rate on our room which was much appreciated.

The only negative we had was the comfort of the pullout bed. We brought an air mattress just in case. I don't think there is a comfortable pull out couch out there so I cannot blame the hotel.

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Great

By

October 06, 2014

club

Great value, clean room, friendly service, on-time shuttle, close to airport

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Service

By

October 06, 2014

The staff are and have always been excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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great stay

By

October 05, 2014

platinumelite

I had a very pleasant stay, hotel clean and staff friendly

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