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IHG Travel Advisory


Our Travel Advisory Policy


InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned.  In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.

Focus on Flexibility. Book with Confidence.

We want you to book with confidence by providing flexible booking options. All bookings can be changed without charge and most rates are able to be canceled without penalty*.  To change or cancel a reservation, visit Manage Your Stay or call our Reservations and Customer Care team.

*Some exclusions to the cancellation penalty may apply. Please refer to the rate details for applicable terms and exceptions when booking or changing reservations.

Travel Advisory for All Airline Passengers Arriving in the United States

The Centers for Disease Control and Prevention (CDC) in the United States recently announced a new COVID-19 testing requirement for all passengers entering the country via airplane. This order went into effect January 26, 2021. This order requires proof of a negative COVID-19 test, or documentation of having recovered from COVID-19, for all air passengers arriving from a foreign country to the United States, including U.S. citizens and permanent residents returning to the country.

Travelers can view the full CDC guidelines listed here:

The CDC has also posted a variety of helpful information for travelers, including a detailed Q&A, here:

Travelers should review their travel plans and plan accordingly for any travel into the United States. For any questions regarding any COVID-19 testing sites or testing resources offered at the IHG-branded hotel in your destination, please check the individual hotel property’s website on prior to departure.

For general information regarding reservations and hotel status, please visit or contact 1-877-424-2449.

IHG Rewards members with direct bookings are encouraged to call 1-888-211-9874.

IHG Hotels & Resorts Contact Centers Worldwide

IHG Rewards Customer Care for Members

Updated: March 2, 2021

Need Help? Contact Customer Care.

IHG Rewards members with direct bookings are encouraged to call 1-888-211-9874.

Updated: March 2, 2021

Attention: IHG does not collect social security numbers from our guests. If you receive a call from an unfamiliar caller/phone number asking for your social security number and are directed to IHG in response to this call, it is fraudulent and not from IHG. Please report this fraud attempt to your local authorities.