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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
70%
Recommend This Property

Overall Experience

3.7

based on 25 reviews
70%
Recommend This Property

Ratings Breakdown

25reviews

  • 5 Stars
    8
  • 4 Stars
    9
  • 3 Stars
    4
  • 2 Stars
    1
  • 1 Stars
    3

物超所值

By

19 October 2014

club

2014年5.1假期,从桂林自驾车到湛江入住湛江皇冠假日酒店,感觉大海的假期,整个假期很愉快。酒店的早餐很好,赞一下。

Posted byHotelStaff
22 October 2014
感谢您细致的点评。湛江皇冠假日酒店致力于为宾客呈现完美的服务。非常高兴您在入住期间感到舒适和愉快。衷心期待您的再次光临。
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整体环境好,性价比高。

By

29 September 2014

club

湛江老牌的五星级酒店,酒店的硬件和公关区域的整体环境好,交通方便,由于时间久房间里面的设施已经开始陈旧,但整体还算整洁卫生。睡觉的床和枕头值得赞许,可以充分考虑客人的睡眠质量。三楼春江潮的出品不错。

Posted byHotelStaff
10 October 2014
感谢您的点评及意见。湛江皇冠假日酒店致力于为宾客呈现卓越非凡的入住体验,能让您感到舒适、舒心是我们的荣幸。酒店自开业进入第十二年,酒店正在逐步更新这些设施以确保宾客有一个完美的入住体验。衷心期待您的再次光临。
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床铺舒适,楼层环境一般

By

29 September 2014

club

1、通道的装修较旧,室内环境的壁画掉了,歪歪斜斜的。
2、洗手盆破烂了都没有更换,感觉很差。
3、毛巾太大,没法拧干

Posted byHotelStaff
06 October 2014
非常感谢您的点评。湛江皇冠假日酒店致力于为宾客提供完美舒适的入住体验。衷心期待您的再次光临。
Posted byHotelStaff
06 October 2014
非常感谢您的点评。湛江皇冠假日酒店致力于为宾客提供完美舒适的入住体验。衷心期待您的再次光临。
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服务到位,但卫生消毒可能有问题

By

15 September 2014

本人在酒店1720房入住,其他服务感觉都很好,不过半夜被蚊虫叮着醒来了,早上起来发现胳膊上有一条虫咬的痕迹,奇痒无比。觉得酒店床单等消毒驱虫工作有欠缺,希望改进。

Posted byHotelStaff
20 September 2014
感谢您细致的点评。湛江皇冠假日酒店致力于为宾客呈现完美的服务。非常高兴您在入住期间感到舒适和愉快。衷心期待您的再次光临。
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房间的应用感觉很舒服

By

12 September 2014

灯光和热水很舒服,灯的开关的手感很好按,没有硬化感。隔音和空调很容易让人入睡,特别是枕头很适合。就是电视不能现在多功能网络化,电子产品与其没有很方便的联接。

Posted byHotelStaff
20 September 2014
非常感谢您的点评。湛江皇冠假日酒店致力于为宾客提供完美舒适的入住体验。衷心期待您的再次光临
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房间大,服务一般

By

30 August 2014

club

房间比较大,服务水准一般。床头就一个插座还不怎么好用。网络不稳定经常掉线。酒店手册非常简单,相关信息不易获取。

Posted byHotelStaff
02 September 2014
尊敬的宾客,非常感谢您的点评。对于您在入住期间未能有舒适完美的体验,我们深表歉意,恳请您的谅解。您指出的问题我们将及时与电脑部沟通以防止此类问题再次出现。湛江皇冠假日酒店衷心期待您的再次光临。
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床铺舒适度的因人而异

By

25 August 2014

club

因住宿人员身体需求的不同,在床铺舒适度的选择上建议能够进行适当的自选调整,比如有些老年人喜欢睡硬一些的床,有些年轻人喜欢柔软度高一些的床。因此,尽管现有的房间床铺已经很不错了,但是希望能够考虑到有其他需求的客人。此外,房间的隔音效果还是有待改善。

Posted byHotelStaff
29 August 2014
非常感谢您的留言。非常抱歉您在入住期间没能让您感受到卓越完美的服务。对于您所指出的问题,我们管理层将会列入整改计划。衷心期待您的再次光临。
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Very Disappointing Crowne Plaza

By

19 August 2014

platinumelite

Executive Lounge is not opened, business atmosphere is poor.
Attitude of staff poor. Staff does not seemed motivated. No smiling faces. gloomy atmosphere. Lack enthsiasm.

Posted byHotelStaff
24 August 2014
Thank you for offering us your precious opinon about our hotel .Your feedback is very important to us, I will feedback to the management to make the corresponding solution measures.We are always dedicated to provide better experience for the guests.Thank you for having been always support for long time again, sincerely look forward to you visiting our hotel again.
Posted byHotelStaff
24 August 2014
Thank you for offering us your precious opinon about our hotel .Your feedback is very important to us, I will feedback to the management to make the corresponding solution measures.We are always dedicated to provide better experience for the guests.Thank you for having been always support for long time again, sincerely look forward to you visiting our hotel again.
Posted byHotelStaff
24 August 2014
Thank you for offering us your precious opinon about our hotel .Your feedback is very important to us, I will feedback to the management to make the corresponding solution measures.We are always dedicated to provide better experience for the guests.Thank you for having been always support for long time again, sincerely look forward to you visiting our hotel again.
Posted byHotelStaff
24 August 2014
Thank you for offering us your precious opinon about our hotel .Your feedback is very important to us, I will feedback to the management to make the corresponding solution measures.We are always dedicated to provide better experience for the guests.Thank you for having been always support for long time again, sincerely look forward to you visiting our hotel again.
Posted byHotelStaff
24 August 2014
Thank you for offering us your precious opinon about our hotel .Your feedback is very important to us, I will feedback to the management to make the corresponding solution measures.We are always dedicated to provide better experience for the guests.Thank you for having been always support for long time again, sincerely look forward to you visiting our hotel again.
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夏天被子太厚,空调差

By

14 August 2014

club

空调不制冷,被子太厚,影响睡眠质量。建议改善空调系统,夏天可以考虑提供薄点的被子以节省空调用电。另外,枕头太软了,没办法支撑头部,对睡眠也有影响。

Posted byHotelStaff
17 August 2014
尊敬的宾客,感谢您的点评。对于您在入住期间未能有舒适完美的体验,我们深表歉意,恳请您的谅解。您指出的问题我们将跟客房部沟通以防止此类问题再次出现。湛江皇冠假日酒店衷心期待您的再次光临。
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很好的酒店

By

10 August 2014

platinumelite

我最喜欢住洲际集团旗下的酒店了,给人的感觉是温馨而舒适,并获得好的礼遇!湛江皇冠虽然比较老,但是给我的升级房间后,还是很不错的,商务套房有谈判的区域,很好!

Posted byHotelStaff
15 August 2014
非常感谢您细致的点评。湛江皇冠假日酒店致力于为宾客呈现完美的服务。非常高兴您在入住期间感到舒适和愉快。衷心期待您的再次光临。
Posted byHotelStaff
13 August 2014
感谢您细致的点评。湛江皇冠假日酒店致力于为宾客呈现完美的服务。非常高兴您在入住期间感到舒适和愉快。衷心期待您的再次光临。
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大堂优雅大方,房间干净整洁

By

29 July 2014

酒店的整体是舒适型,商务或者家庭休闲都非常适合,尤其是协议单位或者会员的时候,性价比很高,服务很专业和亲和,茶吧谈事情环境也好,洗手间略微远,房间的淋浴房的密封性能需要改进,洗手池的下水有点慢,其他都非常的好,床铺很舒适,枕头高低可选,舒眠。这里的用餐环境也很好,早餐丰富,中西餐都齐全,水果和海鲜很新鲜,甜点可口。下次还会选择入住

Posted byHotelStaff
02 August 2014
感谢您细致的点评。湛江皇冠假日酒店致力于为宾客呈现完美的服务。非常高兴您在入住期间感到舒适和愉快。衷心期待您的再次光临。
Posted byHotelStaff
31 July 2014
感谢您细致的点评。湛江皇冠假日酒店致力于为宾客呈现完美的服务。非常高兴您在入住期间感到舒适和愉快。衷心期待您的再次光临。
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入住体验一般

By

21 July 2014

虽然同是皇冠假日,但湛江的皇冠假日比其他城市的要差很多。房间装修一般,洗漱台上有一大块脏乎乎的斑迹,后来换了一个房间,在同样的位置还是有,不知道是不是每个房间都是这样。房间设施不是太齐全。前台服务人员感觉不是太专业。

Posted byHotelStaff
28 July 2014
尊敬的宾客,感谢您的点评。对于您在入住期间未能有舒适完美的体验,我们深表歉意,恳请您的谅解。您指出的问题我们将跟客房部沟通以防止此类问题再次出现。对于前台员工我们将予以批评与培训。湛江皇冠假日酒店衷心期待您的再次光临。
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