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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 715 reviews
87%
Recommend This Property

Ratings Breakdown

715reviews

  • 5 Stars
    428
  • 4 Stars
    159
  • 3 Stars
    52
  • 2 Stars
    44
  • 1 Stars
    32

Unsatisfactory

By

August 06, 2019

So we arrived at Manchester Crowne Plaza Airport hotel, we were feeling positive as we were going on holiday the next day and we'd heard great things about crowne plaza hotels. The room looked outdated, there was dust on the bed frame, a yellow stain on the duvet, the windows were dirty and the curtains were dirty. The overall cleanliness of the room was unsatisfactory. Even though we finally found the tea/coffee facilities and the hairdryer, they were hid away and not very obvious as to where they were. We received a phone call whilst we was having a nap from being up early, we didn't answer the phone call as we wasn't sure what it was about. We decided to go down for some dinner, we went into one restaurant and it looked really outdated and there was only space near a family playing pool so we decided to go elsewhere. We tried to get into another restaurant but was told this was for people who had cancelled flights. So we finally found a table near the bar area, we had to settle with a low table which was uncomfortable when eating dinner. The cancelled flights meant the hotel was very busy, resulting in everywhere being busy. We ordered some food, it tasted great and we really enjoyed it. We was waiting for some other food to arrive, when it eventually arrived the fire alarm went off at gone 9pm, we found out that this was a false alarm by time we got back inside our food had gone cold, we did not get offered anything else. We was so tired and fed up by this point that we just wanted to go to bed. Whilst we was finishing our drinks, a man who claimed to be the owner was boasting about setting the fire alarm off and he was not acting very professional in front of hotel guests. The shuttle service was a great help.

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Good service front desk.

By

May 13, 2019

We enjoyed our stay the staff we very accommodating and friendly. Good food in the bar, great service also. The dining room was a little slow with service think they needed a few more staff.

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Friendly efficient staff

By

October 20, 2014

Friendly and efficient staff, comfortable bed and clean room, also breakfast was good, only downside was aircraft noise which began @ 7am.

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amazing experience

By

October 20, 2014

club

Although my partner and I only stayed one night ( we were supposed to fly out the following day but my partner fell ill )
Your staff spoke and treated us as friends, what marvellous feeling that gave us. Everything was perfect. We will certainly book again.

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Great stay

By

October 17, 2014

club

Great stay and fab service. Friendly helpful staff.

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Very handy for the airport

By

October 16, 2014

platinumelite

A great place to spend the night if you have an early flight next day. The staff are good, friendly, efficient and seem to genuinely care. The price is reasonable for the hotel but a bit pricy in the restaurant, although the food quality is great. The pub area is a bit outdated and not very family friendly for a meal. More an old fashioned drinkers and sport put.

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simply the best

By

October 16, 2014

club

Better than all the rest. Better than every one .a good base

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Staff Competence

By

October 13, 2014

Good food

Service Levels

Comfortable Rooms

Car Parking

Air Port Transport

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Good nights sleep

By

October 11, 2014

club

Despite being right next to the runway hotel was quiet.

Efficient courteous staff and clean, comfortable room.

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Stay at Crowne Plaza Hotel Manchester

By

October 11, 2014

club

I had a lovely stay at Manchester crown plaza hotel, Very friendly, i had a great experience there, i would recommend to anyone and stay there again :-)

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Noisy but nice

By

October 10, 2014

This hotel is really convenient for the airport and the shuttle bus is great, however you can even walk to T3.
The rooms are clean and well maintained, but they are beginning to look a bit out of date now.
The two restaurants on site is great, it gives you options, however there needs to be healthier options on the room service menu.
The staff are super helpful and friendly.
My biggest complaint is the noise! I know its a airport hotel, but the noise of the flights really starts to get to you. They need to invest in an extra layer of glazing, the double just isnt enough!

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another good stay

By

October 10, 2014

club

Yet again we have had a great stay at this hotel ,Clean and comfortable beds lovely white towels excellent service in the Thai restaurant and a lovely meal and great attention as per usual from Walter on the front desk all the staff are courteous and very good.we have bee here several times and we will return for sure

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