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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 66 reviews
94%
Recommend This Property

Ratings Breakdown

66reviews

  • 5 Stars
    41
  • 4 Stars
    16
  • 3 Stars
    5
  • 2 Stars
    3
  • 1 Stars
    1

Buena atencion en recepcion

By

October 17, 2014

club

Llegue antes de la hora del check-in a la recepción y la Srita que me atendió fue muy amable me asigno un cuarto con buena vista, me reconoció como miembro de IHG y me dio la habitación antes de las 3 pm!! muchas felicidades a la recepción del hotel por su servicio!!

Posted byHotelStaff
October 20, 2014
Buenos dias JJCS Le agradecemos mucho el tiempo que se tomó para compartir sus comentarios sobre su estancia con nosotros. Siempre hacemos nuestro mejor esfuerzo para satisfacer las necesidades de nuestros huéspedes y es muy grato cuando vemos que da resultados y que ustedes lo reconocen. Muchas gracias de nuevo y lo esperamos pronto de regreso. Saludos.
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Simplemente, un lugar para desconectarse y disfrutar

By

October 16, 2014

club

Acompañé a mi esposa para un curso de capacitación. Nos trasladamos como familia. Mi "termómetro" para evaluar la calidad del hotel fueron mis niños: los vi disfrutar de las comodidades y su opinión al retirarnos fue congruente con su estado de ánimo: "no nos queremos ir". Ellos fueron mi "prueba de realidad para convalidar lo que percibí durante mi estancia. Volveria? Sí! Lo recomendaría? Sí!

Posted byHotelStaff
October 20, 2014
Estimado APS_60 Nos da un enorme gusto recibir correos como el suyo, sabemos que cuando se visita un Hotel, como usted bien lo dice, son los niños quienes advierten si una estancia valió o no la pena y en verdad es muy grato leer su comentario. siempre hacer nuestro mejor intento por mantener un ambiente relajado y cómodo para nuestros huéspedes. Muchas gracias de nuevo y los esperamos pronto de regreso.
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Cared for in Queretaro

By

October 15, 2014

I really enjoyed my recent stay at the Crowne Plaza in Queretaro. The staff were friendly, welcoming and attentive to my needs. My room was made-up daily to impeccable standards. Gracias!

Posted byHotelStaff
October 20, 2014
Good day MJ9963 Thank you so much for taking the time to share your comments regarding your recent stay with us. It really is great to read comments like yours and this help us in our goal to maintain our guests comfortable and provide excellent memories. Thank you again and we long to have you back soon.
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Top quality hotel

By

October 12, 2014

platinumelite

However, the maid service was frustrating. They would always put the ironing board up after I had left it down. They would take the bathroom amenities that had only been used once, and not always replace them. Too much attention? Perhaps. Other than this, this is a very, very nice hotel. The restaurant is excellent, the servers very attentive and friendly. The rooms are wonderful..I had one with a sun room overlooking the city,and it was gorgeous!

Posted byHotelStaff
October 14, 2014
Good day scootd28 Thank you for sharing your comments, we will personally talk to the maid service and let them know your comments. We are glad that you had a good time while staying here and we long to have you back soon. Regards
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Nice Hotel

By

October 10, 2014

club

Very nice... great views of the city and a comfortable atmosphere.

Posted byHotelStaff
October 13, 2014
Good day We want to thank you for taking the time to upload your comments about your stay with us; we believe that our guest´s feedback is the best way to realize what we are doing right or wrong. Thank you again and we long to see you back soon. Best regards
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Helped me out of a jam

By

October 10, 2014

platinumelite

The Crowne was very attentive to my needs and desires. I had an issue with a credit card not working at a gas station near the hotel and they did not hesitate to have the concierge bring me over $501 pesos to pay for my gas and it was in the middle of a rain storm. I greatly appreciated that. They are always very friendly and willing to give instruction on getting around the city. I would definitely recommend staying here. I liked the towel sculpture's also.

Posted byHotelStaff
October 13, 2014
Good day Robbie D On behalf of the Hotel staff, I want to thank you for sharing your kind comments regarding your recent stay with us; we are committed to make things easier for our guests and wont ever hesitate an effort to achieve that. Your feedback is really important for us and I´m sharing it with all the areas involved. Thank you again and we hope to have you back soon in Crowne Plaza Queretaro.
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Inmejorable opción

By

October 08, 2014

Un hotel excelente, limpio, cómodo, con una excelente relación costo/beneficio, mucha calidad en el servicio, y con una localización inmejorable para mis necesidades, se siente uno como en casa¡

Posted byHotelStaff
October 11, 2014
Buenos días Marco Aurelio Hay pocas cosas tan gratificantes como recibir esta clase de comentarios, siempre hacemos nuestro mejor esfuerzo para satisfacer las necesidades de nuestros huéspedes y al leer esta clase de comentarios nos dan fuerza para continuar esforzándonos. Muchas gracias de nuevo y lo esperamos pronto de regreso.
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Nice stay

By

October 07, 2014

platinumelite

my stay was excellent just a little too much noise outside the room during the day.

Posted byHotelStaff
October 10, 2014
Good day dogpeople We want to thank you for uploading your comments regarding your recent stay with us, our guest´s comments are the best way to know when we are doing the right things and we take it seriously. Best regards and we long to have you back soon.
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Concierge

By

September 29, 2014

platinumelite

Helped with my reservation at Mexico City and also local restaurant options..

Posted byHotelStaff
October 02, 2014
Good day Baku We want to thank you for taking the time to upload your comments, we are committed to satisfy our guest´s needs and our concierge offers solutions to make it easy for you to fulfill your needs. Thank you again and we long to have you back soon. Best regards
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AIRE MUY FRIO

By

September 17, 2014

club

Todo esta perfecto, la habitación, amenidades, amabilidad, pero el aire acondicionado del hotel en general es muy frió.

Posted byHotelStaff
September 22, 2014
Buenos dias Le agradecemos por tomarse el tiempo de subir sus comentarios, ya hablamos con el área pertinente sobre su comentario acerca del aire acondicionado y lo vamos a tomar en consideración. Muchas gracias y saludos
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Great view and service

By

September 13, 2014

platinumelite

This place has the most awesome view. As a platinum member the staff treated you very well. Thanks for a great stay.

Posted byHotelStaff
September 17, 2014
Good day Sncikers thank you so much for taking the time to upload your comments regarding your recent stay with us; really its great to read that our clients leave the Hotel with a good experience to recall. Best regards and we long to have you back soon.
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Mal Servicio

By

September 08, 2014

Pésimo el servicio del personal de recepción de la noche, no tienen piso de Priority Club como en otros hoteles Crown Plaza o no me lo asignaron, el personal de limpieza del restaurante le barre los pies a los clientes mientras desayunan, el estacionamiento subterráneo es muy obscuro y se percibe inseguro

Posted byHotelStaff
September 17, 2014
Buenos dias Mar863 Agradecemos que se haya tomado el tiempo de subir sus comentarios; efectivamente, no es un standard tener un Piso para socios de IHG Rewards Club, contamos con un Piso Ejecutivo que está disponible en General y cuenta con amenidades extra por un aumento en la tarifa de $25.00USD más impuestos. Personalmente hablaremos con el personal de áreas públicas sobre lo que usted nos comenta, créame que su intención es mantener impecables las instalaciones y si por alguna razón le fue incómodo le ofrecemos una disculpa. También vamos a verificar que funcionen perfectamente todas las luminarias que tenemos en el estacionamiento techado del Hotel, ya que no hemos tenido algún otro comentario como el suyo pero por supuesto que lo tomaremos en cuenta, en cuanto a la inseguridad, nunca hemos recibido un reporte pero aún así estaremos al pendiente. Muchas gracias de nuevo y saludos
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