Overall stay was great however I did have 1 issue and it was quite a problem. I had originally booked a reservation and received my confirmation number. The dates of my trip had changed so I[更多] downloaded to app and changed my check in and check out dates in the app and was not aware that when the dates are changed it creates a new reservation. I was then faced with 2 bills, one of them being the original stay in which I was considered a no show. I am quite disappointed in the lack of assistance when it came to this issue when I called multiple times about this issue. I was told many hotel staff I was able to talk to management and I was transfered to the management line multiple times in several days however no one answered and no one had returned my messages. I was upset due to the fact I had paid for something the app never said I would pay for and I enjoyed my stay so this put a damper on things for me. If possible I would like a manager to contact me regarding my stay so I can provide adequate information for your future bookings with other guests to improve their experience. Other than this issue stay was great. Hotel was very nice![更少]
Fantastic location, great hotel!
通过 PolythenePam
This hotel was perfect for our three nights enjoying Toronto! The location near the Rogers Center, CN Tower, Roundhouse and Lake Ontario was ideal. The fun Kensington Marker area was a pleasant walk[更多] away. The very good buffet breakfast had fresh cut fruit, eggs, bacon etc. Danish gave us a room with a view of everything I mentioned in the first sentence - Thank You Danish![更少]
Intercontinental Toronto Centre
通过 Garyjo63
A great hotel in a perfect location for local attractions. The hotel room and facilities were of a very high standard. All the staff were very friendly and helpful and would like to take the[更多] opportunity to thank Pavlos, and Antoineette and also Michael at the check in desk who went over and above to exceed our expectations to ensure our stay was perfect and memorable,. I would definitely recommend the hotel and will be returning in the future.[更少]
Travel
通过 Traveller241
Nice renovated property but there was garbage found underneath the sink (another guests receipt and business card) room was small but very comfy and did what it needed to do. Front desk staff was[更多] kind and efficient[更少]
Comfortable bed
通过 JAZZYTS
My bed had blood stain on the sheet. The room above was very loud until after midnight and again by 8am. I was not there in business so I was able to at least sleep in. Forgot shampoo so I use the[更多] hotel shampoo and it was great and also the bar of soap my skin and hair was VERY SOFT.[更少]
Buffet should be better
通过 jl48cu
The breakfast Buffet needs to be improved.
Options are not enough and usually the same greasy food as everywhere, which do not speak for Crowne Plaza's uniqueness: the first morning I just ate one[更多] bowl of oats with coffee and orange juice. The second day I had a couple of choices of fruit and coffee and still got charged as full hot buffet the 2 days. The third day I decided to skip it.
I did not like the price and the limited options. This is the only bad rating I would give to this hotel and location.[更少]
Excellent Venue
通过 Fadster
We enjoyed the free upgrade. Very helpful staff. Very clean suite and comfortable bed.[更少]
Nicely remodeled!!!
通过 Jodar96
This is a great Holiday Inn Express to stay at. The remodeling is done well. It feels like a new hotel.
Our room was large, bright and comfortable. We will stay at this location again when in the[更多] area.
Staff was polite and helpful.[更少]
Review Title *
通过 velu77ddss
We now invite you to tell us a little more about your stay. You can include anything—what you liked most, how members of our staff made an impact on your stay, or where you think we can improve. Be[更多] sure to give your review a title. You[更少]