I stay at this hotel on every visit to Manchester, it is central, clean, and the staff are always excellent, especially front of house and reception. I always use the club room, however on this
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occasion the experience in the club room was not good. Complimentary drinks and canapes served between 6pm and 8pm, or so it said, 6.15pm qbout 15 guests were still waiting the arrival of a member of staff, it took someone to phone reception, and soon after the girl appeared from inside the room where the drinks are made up. We were offered our 1st drink at 6.40pm. Canapes arrived about 10 minutes later, which to be honest were not worth the trouble. I was not offered another drink, and at 7.20pm I had to ask for a drink and was given one. Its a shame, because the club room has always been a hive of activaity, but on my last couple of visits it does semm to have gone downhill. Having said that I will continue to use this hotel, because the majority of staff are great, reception staff remember you, the rooms are clean, etc etc. Parking was a bit more compicated that usual die to the fact you have to do it all online to get a reduced rate. [更少]