We had a small issue with our room when we checked in. We were upgraded to a suite for the inconvenience. The next day our flight left at 9pm. The staff let us stay in our room past the typical late[更多] check out time until 6pm. This saved us a lot of time and trouble. We were extremely grateful, ate lunch at the bar there and were fresh for our flight. Thank you for the kindness![更少]
Great Customer Service
通过 MamaShip
We reserved a block of rooms for our family and friends for our son's wedding in September. From beginning to end, the staff at this hotel was amazing! Even during this crazy pandemic, everyone at[更多] the hotel accommodated all of our changes and requests. I would like to give a shout out to Vincent Ziga, Regional Director of Sales and Marketing, who promptly responded to all my calls and e-mails and made this entire process seamless. To the hotel staff, thank you for your warm smiles and kindness. It is much appreciated. I would highly recommend this hotel. Thanks for everything![更少]
Customer Service that went above and beyond
通过 TMazz1105
My stepdaughter had wound up unexpectedly staying overnight in Chicago due to airline issues. She was traveling for the first time alone and in an unfamiliar city and in the midst of a panic attack.[更多] I worked with Jessica at the front desk to make sure that her check-in went smoothly. Jessica went above and beyond to make sure to welcome her warmly and even gave her a complimentary appetizer from the bar to make her feel better. A friendly smile and a small midnight snack helped my stepdaughter to regain her feelings of control. I can't thank the staff at the Holiday Inn enough for going above and beyond to make her stay comfortable. Thank you![更少]
Great stay
通过 missleahG
I stayed here for business and the staff was great. Quiet. Spacious room and pretty clean. Great food connected next door and a perfect location for where I needed to go or be picked up.[更少]
Chicago Stay
通过 Young2602
Great hotel. Close to business, within walking distance.[更少]
great hotel
通过 BJWit
perfect location, employees are super friendly and very helpful![更少]