We had a small issue with our room when we checked in. We were upgraded to a suite for the inconvenience. The next day our flight left at 9pm. The staff let us stay in our room past the typical late[更多] check out time until 6pm. This saved us a lot of time and trouble. We were extremely grateful, ate lunch at the bar there and were fresh for our flight. Thank you for the kindness![更少]
Great Customer Service
We reserved a block of rooms for our family and friends for our son's wedding in September. From beginning to end, the staff at this hotel was amazing! Even during this crazy pandemic, everyone at[更多] the hotel accommodated all of our changes and requests. I would like to give a shout out to Vincent Ziga, Regional Director of Sales and Marketing, who promptly responded to all my calls and e-mails and made this entire process seamless. To the hotel staff, thank you for your warm smiles and kindness. It is much appreciated. I would highly recommend this hotel. Thanks for everything![更少]
Customer Service that went above and beyond
My stepdaughter had wound up unexpectedly staying overnight in Chicago due to airline issues. She was traveling for the first time alone and in an unfamiliar city and in the midst of a panic attack.[更多] I worked with Jessica at the front desk to make sure that her check-in went smoothly. Jessica went above and beyond to make sure to welcome her warmly and even gave her a complimentary appetizer from the bar to make her feel better. A friendly smile and a small midnight snack helped my stepdaughter to regain her feelings of control. I can't thank the staff at the Holiday Inn enough for going above and beyond to make her stay comfortable. Thank you![更少]
The MANAGEMENT ARE exceptional staff immediately identified me as IHG member and honored me with a free room upgrade, plus a nice give package. It's always nice to feel wanted; and, this staff's[更多] level of hospitality was outstanding.[更少]
The staff was superb!!Our last day we missed breakfast but the Lady in charge (of the Dining area) offered and mead my 4 year grand daughter an omelette.My Hat off to the entire staff.
Thank you,very much
Great service, good breakfast
our stay was very good the staff gave us great service, the breakfast had many choices, had a great time[更少]
Great place to stay
I always enjoy staying at this Holiday Inn when I have business in the Chicago area. Great set up with a fitness center, pool, clean rooms and outstanding Customer service from Ana and crew. The[更多] attached restaurant is the perfect place to wind down at the end of the day.[更少]
The staff here is amazing, going above and beyond to ensure the guests are taken care of and comfortable. This is my 3rd stay at this hotel and I'll definitely be back.[更少]
Great customer service!
This is not a fancy hotel, but the customer service experience elevates it to a higher level. All the staff is friendly, cheerful, professional, and eager to help. I had a wonderful stay![更少]