Despite being one of the oldest hotels around, this property is very well-kept. The lobby and my room were very clean. Hand sanitizers were present at main touch points i.e. elevators. Staff were all
wearing masks. At the time of this writing, there aren’t enough guests at the hotel to make social distancing a concern. The room that I got was very spacious with all the standard features save for a balcony(which I will touch later).
The staff were friendly and professional. They really try to make your stay as good of an experience as possible. Overall, pleasant to interact with.
The best feature of the hotel is the beach. The water is very clear and calm. The white sand is very soft! If you were to go down the hotel zone in say, the JW Resort area, the surf is there is kinda rough.
Due to covid restrictions, a number of amenities are still closed down—gym, 2 other restaurants, the club lounge, and a suite tower. The last two is where the biggest opportunities of their service can improve upon.
Suite tower: it is quite dishonest to advertise rooms that are in this tower, only to be given a downgrade (def bait and switch). Since that was the case, they should’ve also proactively comp Ambassadors who didn’t get the guaranteed upgrades with points(I had to point this out to the concierge the next day that Ambassadors are to be comped 10,000 points in lieu of an upgrade)
Club lounge: they still advertised room rates with club lounge premiums despite this being closed. You have to go to restaurant by the beach to get your breakfast (and pay for it). Tip: if you are Royal Ambassador you should be comped 10,000 points in lieu of the lounge
If you have no status with IHG, or couldn’t care less about it’s nuances, then this is a great property! The beach alone is def worth it if you want a calm, relaxing beach to float around all day. Just be wary about booking rooms that are actually unavailable, or booking rates that have premiums like a club lounge that’s not in
If you are an IHG elite, be proactive about your benefits because they will not outright give them to you! Def brush up on your entitled comps if they couldn’t guarantee your upgrade, late checkout, etc. Def remind them about the $20 F&B credit to your folio [更少]