lovely hotel, just unfortunate my room near a lift and a little noisy then.[Weniger]
We stayed here with friends for three nights, and enjoyed our stay. We were made to feel at ease. I was not recognised as being a IHG Rewards Club Member, when booking in! A small oversight I am[Mehr] sure! Both our rooms were together on the same floor. Breakfast was good if just the same for the stay. Staff overall were very good. In fact I would to thank the house keeper who retrieved a hearing aid that was left in my room. I only noticed this 20 mins into the journey home, phoned reception who informed house keeping,,we returned and I was reunited with the ear piece. Thank you.[Weniger]
Great base for Welsh Adventure
Lovely hotel, very close to the M4, allowed us the opportunity to drive around Newport, Cardiff and Merthyr Tydfill. I will definitely be booking here again soon. Breakfast buffet is a little limited[Mehr] though.[Weniger]
Good staff services
Overall quality is good and preferred to stay again next visit[Weniger]
I didn't like not having drawers or cupboards in the bedroom and toiletries were lacking .
The staff on reception were vey helpful with directions.
Beds were very comfortable and room clean,
Good[Mehr] value for money
Within easy walk to the centre of bath[Weniger]
Our stay kicked off on a very pleasing note as we were able to check in at 12:45. We had arrived in Bath early as we had a wedding to attend to (starting at 2:30) and when we arrived we were told[Mehr] that our room wasn't ready yet but the reception staff offered to give housekeeping a ring and see when it would be ready. We mentioned that we actually had a wedding to attend to and they immediately looked for another room which had already been turned over and put us in there. This made our stay so much easier and more relaxing so a huge thank you for that.
A couple of key points for me
- we thought breakfast choices were slightly limited. It was just grapefruit in the fruit selection. A fruit cocktail might have been nice. There were only croissants available and no pain au chocolats and my husband was very disappointed that there was no bacon on offer in addition to the sausages.
- it was a little pricey for essential a bed and breakfast service especially when you have to pay extra for the car park on top. Although the car park fee wasn't extortionate it would have been good if that could have been included in the price. (not even complimentary soaps in the bathroom which always cheer me up).
Other than that it was exactly what we needed, clean, plenty of food, a good location and an on-site car park was an absolute god send.
Nice room and location - not sure about security of the car park
We stayed here for 2 nights and overall our stay was fine. The room was clean and comfortable and all staff were friendly. Breakfast was great and a good selection. The location is great, not far[Mehr] from the train station and easy access to the city centre.
We parked our car in one of the designated spaces for the Holiday inn in the car park at the back of the hotel at £13 per day. Sadly when we went out to pack our car after our stay, the guest in the car parked next to ours was on the phone to the police as her car had been broken into overnight. Looking around the car park there were other cars with damaged windows and reading other reviews about this hotel this does seem to have happened before so not sure how secure the parking is. It looks as though there has been a gated access in the past but this was permanently open during our stay. Whilst the car park doesn’t belong to Holiday Inn , their staff were very helpful in clearing up the glass etc. I wonder if the Holiday Inn need to work with the owners of the car park to improve security for their guests.[Weniger]
very comfortable experience.
Overall staff and cleanliness and hospitality one hundred per cent. Reception staff overexcelled themselves. Thanks.[Weniger]
Very helpful and friendly staff
This hotel is in a great location near the city centre and train station. The hotel is well decorated and modern. The staff were friendly and helpful with all my questions. The choice of pillows in[Mehr] the room is a great idea and made a big difference to my comfort.[Weniger]