Boston to Lisbon to Porto June 9,2019 arrival.
From the minute we arrived at Palacio das Cardosas, we realized that all of the staff were ready and waiting for us to enjoy not only the hotel
[Plus]
experience but assisted us in totally enjoying Porto. Our luggage was in our room before we even checked in and when we did, there was a welcome glass of port at check in as well as a chit for more in Bar Cardosas.
I had written Rogerio, Concierge Manager prior to arrival he made dinner reservations for us and also gave me information to attend Sunday evening Mass at Igreja das Congregados.
First morning totally impressed with the Breakfast Buffet and that we could order eggs anyway including egg white omelettes. Another kudos to our servers. Since we like our coffee really hot ,we asked if a carafe could be left at our table to pour ourselves. The next morning , I looked around and we were the only table to have a carafe- Your staff are mind readers.
The hotel is beautifully impressive and we felt really at home in the comfort of our rooms , bar and sitting areas.
My cousin has no sight in one aye and had recent back surgery. Since the marble in the walk in shower was a bit slippery, housekeeping right away installed a rubber mat. This service was so appreciated. Your entire staff made us comfortable without a second thought.
The concierge staff sent Diego up to Lello Bookstore with our Skip the line tickets and he was there to greet us.
And each time we took a taxi, staff member personally told the driver where we were going.
Tiago,Concierge, arranged First Class tickets for us on the train to Lisbon departing June 15.
Goncalvo arranged tickets to Graham's for Port Tasting.
And Rogerio , 2 days before departure made a suggestion that made my Cousin very secure.He arranged for a car service which assists guests that need more than a taxi. They arrived with a wheel chair for her, placed our luggage on the train,notified the conductor that she needed assistance in Lisbon, and waited with us until the train departed. For this service we are eternally grateful- iIt made the trip to Lisbon less anxious for her.
We are both well traveled, however your entire staff , even without our asking, know how to make each guest comfortable, deliriously happy to be with you and so sad to leave you.
Much appreciation for everything,. This hotel is a rare gem.
And will recommend it to friends who will travel to Porto soon.
Obrigada
Dori and Mary [Moins]
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