Needed to be in town for a friend’s funeral, and despite this, my traveling friend and I enjoyed out stay here, overall. Breakfast was meh, but hotel breakfasts are seldom anything amazing, so I
don’t hold it against anyone. Maybe don’t salt the eggs so much that my face puckers up when I take a bite? Room was very clean and up to date. Workout room was pleasant, clean, and everything was in good working order.
But I came here to give a shoutout to Jamie at the desk. What a sweet, kind, and knowledgeable staffer! She was so friendly when I called for a shuttle from the airport. She was super busy when we checked in, but she was HUSTLING to get us all taken care of, each in our turn. She didn’t have a bottle opener for our bottle of wine (to toast our departed friend), but she was ON THE SPOT with a hack to get it open for us. And when I made her aware of an issue we had that required late check-out, she was easy-breezy about it and did the absolute best she could to help us out. I don’t think I’ll ever need to visit Grand Rapids again, but I’d definitely stay here again if Jamie is still working. Please take good care of her, IHG! [Less]