I travelled to New York from Winnipeg, Canada so my son could have a surgery that was unavailable here in Canada. It was a very stressful time and I am so grateful to have found this hotel! It was so
clean and the staff were ALL so amazing! They went out of their way on many occassions and they were so caring and helpful, trying their best to make our stay as comfortable as possible. My son was in a lot of pain and immobilized. The staff continously asked about him and truly cared to help us as much as possible.
** Alli, Maria, Binalee, Colleen and even Dave the maintenance man were all amazing!! **
The hotel was extremely clean. The breakfast was awesome, and although the hotel was a bit far from amenities, I preferred it like this! I felt so safe here. We basically lived in the hotel for a week while my son healed enough to fly home. We felt comfortable to leave my 13 year old son alone in the hotel while we went to get groceries or out for lunch. I don't think I would have felt comfortable to do this if the hotel was in a big city centre.
There is a restaurant walking distance from the hotel and we frequently went there for lunch, dinners or to have a beer.
Would definitely recommend this hotel and most importantly the awesome staff. They really did go above and beyond. One time, we were even given access to a handicapped room just long enought so my son could shower! They didnt' mind that they had to go in after to clearn a second room! I will definitely go back to this hotel when we travel back to New York for a follow up with the doctor.
A huge thankyou to Alli, Maria, Binalee, Colleen and to Dave!
Terra Fehr, Winnipeg, Canada [Less]