In late May, my husband and I stayed at the Holiday Inn and Suites, Upon leaving, I left my purse in the closet. (I travel with 2 purses, which is why I didn't miss it immediately.) I phoned the
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hotel the morning after we departed and left a message with the person working the desk. He took my information and told me that his head housekeeper would be arriving for work shortly and would call me. Keisa, the head housekeeper, phoned me within a half hour telling me she had checked the room, found my purse, had it in her possession, and would lock it up in a safe place, until she could mail it to me. Keisa was so polite, and confident, and worked hard to set my mind at ease. She called me after she mailed the purse, and I let her know when it arrived safely. I was greatly impressed by this employee, [Less]