The staff from the front desk to the managers were outstanding. The location was perfect for what we did. The only thing I thought there was a free breakfast included. The pool was clean and our 4th[更多] floor room over looking the Trent Severn was great.
No working shower
Went for a mothers day weekend.. Went to shower in the morning and the shower wouldn't turn on. I mentioned it at the front desk on check out they said they would send a maintenance man up if we[更多] wanted.. Was already packing up to leave.. Never did here back[更少]
Clean rooms and Nice pool
I chose this hotel looking to get the pool and hot tub, but sadly the hot tub was closed due to COVID. They definitely made up for it being closed by warming the indoor/outdoor pool to a perfect[更多] temperature. You need to book a time slot to use the pool, but this was not a problem as the hotel was not too busy. The room and bathroom were very clean, and the bed was extremely comfortable. The riverside view and balcony was very nice to wake up to. Everything is sanitized well and safety precautions are very good. Called for an extra blanket and it came within 5 minutes, and the service was excellent. The breakfast was at the Riverside Bar and Grill and it was restaurant-style, I guess to make up for the fact that buffets are not very sanitary due to COVID precautions. We got to order up to $25 worth of food each for breakfast, which was a very nice surprise. Would definitely recommend this hotel for anyone looking for a nice renovated room with a great river view. Also, a very nice location to go for a walk along the waterfront.[更少]