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وفقًا لـ 357 آراء
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Ratings Breakdown

357آراء

  • 5 نجوم
    129
  • 4 نجوم
    70
  • 3 نجوم
    62
  • 2 نجوم
    50
  • 1 نجوم
    46

Over and beyond

By

يونيو ٠٧, ٢٠٢٢

I was staying there for work and left my wallet in my room. There was a situation going on when I called about retrieving my wallet so no one was able to go to my room immediately but Anna (the hotel operator) assured me that I would be taken care of. Not only did she get my wallet back, but she gave it to my coworker and called me several time to let me know it was on it way back to my place of employment. Works can not say how grateful I am that I did not have to spend the countless hours to replace the items in my wallet. You are a life saver and I will always be grateful.

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Worth staying at

By

يونيو ٠٥, ٢٠٢٢

club

Stayed here for a couple days for the first time and i fell in love.

The view is beautiful.

The hotel it’s self is stunning.

The rooms are amazing and the beds are super comfy!

Really recommend to try out this hotel.

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Customer Service Rep

By

يونيو ٠٣, ٢٠٢٢

platinumelite

The young Latina front desk person needs serious training in customer service. I brought an issue with my room to her attention and she seemed like she could care less. Never was I greeted as a Platinum member or anything else. When I got to my room nothing was plugged in. No microwave, TV, Lamp, or anything. I brought that very issue up at the front desk and she didn’t care or apologized one time. She’s very rude.

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Staff was amazing!

By

مايو ٣٠, ٢٠٢٢

platinumelite

I planned a last minute vacation and the staff made sure everything was ready for me when I got there. Everyone in that hotel was super nice and the rooms were very clean.

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Great staff & service

By

مايو ٢٣, ٢٠٢٢

Everyone that I interacted with was friendly and helpful. In particular the shuttle driver Michael went above and beyond, going out of his way to help me jump start my vehicle. It took a while and he helped me figure it out, while being patient and friendly through the entire process. This was so greatly appreciated. I would HIGHLY recommend this hotel based on Michael and the rest of the staff.

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Roaches

By

أكتوبر ١٢, ٢٠٢١

I looked at several hotels and finally decided on this Holiday Inn because I've always had great expierences in the past. This hotel was very disappointing. The room was tired looking, dirty windows, and an electrical outlet hanging out of the wall and above all there were roaches in the bathroom and the manager said he would take care of the situation. He did not offer anything else to me which I do not think he cared that I had to be in a room that had roaches! I expected more from Holiday Inn.
Melissa at the front desk was more obliging than the manager was.

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Charge you for days you are not at the hotel.

By

أغسطس ٢٦, ٢٠٢١

I checked in to the Holiday Inn in Corpus on Saturday for Sunday with Holiday Inns new app. When my flight was cancelled, I called the Holiday Inn and told them I would not be there until Monday. The they told me OK. So, I thought it was taken care of. Well, when I left Saturday morning at 4:30am the clerk was run the reports on the computer so he could not give me a bill. He said he would email it to me. Well, he did send it to me and I did not look at it until I got home. They charged me for Sunday that a was not there. So, I called the hotel. They told me that there is nothing they can do because I checked in with the app. I would need to call IHG. I called IHG talk with 4 people that could not help me and the fifth one I was talking to I was disconnected. I was on the phone for over 2 hours. then I call the hotel back and asked for the manager. they told me he was not there but he would call me back. He never did call me. So is that a hotel you would want to stay at,. that would charge you for a day you was not there.

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staff and service

By

أغسطس ٢٤, ٢٠٢١

Front desk agent Haily went above and beyond to help retrieve
item left in room after checkout.
Nice hotel with professional staff and in great location.

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Horrible

By

أغسطس ٠٢, ٢٠٢١

The rooms were smaller than described. The double bed room was two full size beds when typically they are queen size in other establishments. Bathrooms were tiny, and not cleaned throughly after each guest. There was old wash towels hanging on the shower rod and hair still in the drain and on the shower wall and curtain. ROACHES IN THE ROOM. Stale, and mildew smells in the rooms, and elevators. The carpet would be wet after taking a shower. The light fixtures weren’t secure and water dripped out of the vents. A few of the staff were rude, and defensive. Not worth the price at all. Better luck staying at the a cheap motel.

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Needs Work

By

أغسطس ٠١, ٢٠٢١

Second stay at this property. Since the first stay, the gym hours have become more restrictive, the lobby store is not open, the entrances and elevators are frequently wet and/or dirty, and the staff was less than accommodating. The internet frequently drops and is not reliable. Definitely slipped since our first stay which was enjoyable.

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Poor Customer Service

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يوليو ٠٨, ٢٠٢١

Overall bad experience, especially with front desk staff. Young lady named Christina, was very rude and unprofessional, with no problem resolution skills. Very dirty, with no access to trash bags for your rooms. Carpet had a moldy smell all throughout the hotel.

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Worst hotel I have ever stayed in

By

يوليو ٠٢, ٢٠٢١

The bad started from the moment we arrived. We couldn't find any luggage carts and asked an employee of the hotel (who worked at the front desk) and they said "they may be in the garage, on one of the floors upstairs, or outside." We asked if he could get one for us and he said "I can't help with that because I'm busy and the only one behind the counter." He was the only one at the counter period except for us. Then we find out that parking costs $15.00 a day/night to park in the parking garage. Then they gave my husband and me a room with twin beds and virtually no room to walk or maneuver around the room it was so tiny. They gave my parents a "handicapped" room which consisted of metal bars around the commode and a bathtub. They couldn't even turn around in their wheelchair they had to leave the room and come back in rolling backward and forget getting the chair in the bathroom. Breakfast...we ordered from the menu and it took over an hour to get our food... the reason given...they are too understaffed. The pool was dirty, hair floating in it and lots of little fuzzy things. Unless u look real hard you will not find the ramp for wheelchairs going up to the front lobby doors. They have hidden it very well and it is not marked so that it can be found. You really must ck the size of ur room because I have never seen rooms so small and scrunched up like these rooms. It was miserable! So beware now that u have been forewarned...this place stinks!

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