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وفقًا لـ 5 آراء
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Ratings Breakdown

5آراء

  • 5 نجوم
    4
  • 4 نجوم
  • 3 نجوم
  • 2 نجوم
    1
  • 1 نجوم

I feel like they could do a lot better

By

فبراير ١٨, ٢٠٢٢

We stayed 3 nights. Staff was friendly. I found hair in the tub and in 2 new towels. I had to request they change the towels each day but they wouldn’t clean or service the room because we didn’t stay 5 days. They wouldn’t provide beverages in the room and never refilled the coffee even we requested it. I have stayed at many hotels throughout Covid and this hotel seems to use Covid as an excuse to not provide service rather than attempting to do them safely.

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Extremely enjoyable stay

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يناير ١١, ٢٠٢٢

We attended the 2022 Rose Bowl game. When we entered the motel we were immediately struck by the cleanliness of the foyer and were equally impressed with the cleanliness of the room and hallways. The entire staff was friendly, courteous, and helpful with every question we had.

The location was quite centralized for our needs, there were plenty of restaurants in the near vicinity. My only disappointment was that the hotel restaurant is only open for breakfasts and then very briefly. However the one breakfast we ate there was tasty and the staff were accommodating.

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Excellent except for a few things:

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نوفمبر ٠٢, ٢٠٢١

This property, The Holiday Inn El Monte, California, is probably the nicest Holiday Inn in which I've stayed. The hotel is beautiful and staff truly outstanding.

Items of improvement:
1. Listed as having a heated outdoor pool. This seems untrue, as pool water was not even close to being warm. Did not swim.
2. Spa water looked cloudy and murky the night I checked in. Reported to front desk. Did not check to see if remedied.
3. Stairway needs maintenance. Tops of pipes are getting dusty. Railings need dusting. The carpeting, although quite new-looking, is showing signs of wear along traffic areas; suggest selecting another carpet for future installations.
4. Being asked to pay $3 in lobby for a cup of coffee is not acceptable when nightly rate is over $150. I asked front desk about complimentary coffee, stating that I did not wish to dirty my room's pot for a single use. Later, Brady, the same clerk, apologized and solved the issue.
5. Attempting to write a review, following instructions on folio did not work; logging onto ihgrewardsclub.com/reviews: I did not readily see link; following up with Chat, information about using "Account Activity" or "Selecting Hotel's Webpage" was also unsuccessful, as when I again attempted to log on with failure to connect. First chat was cut-off.

Overall, I am always happy with my stays at Holiday Inn.

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Great location

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سبتمبر ٢٤, ٢٠٢١

club

This holiday inn was by far the best one I’ve stayed at. The parking, lobby, room, pool & hallways were kept clean and well maintained! Close to lots of stores, Will def stay here again!

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Apologies Apologies Apologies

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أكتوبر ١٧, ٢٠١٩

I stay at so many IHG properties that I got my reviews mixed up. I had a review on your site but it was for the Big Bear Lake IHG resort where I had no hot water.
At the Elegant El Monte, I did indeed have hot water. My stay was the highlight to my weekend and I was kicking myself for not staying longer. But you have made a life long client here. Everyone was GREAT, services wonderful and a clean room. Thanks so much for all the hard work your team does for and Elegant Experience at the El Monte.

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