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وفقًا لـ 308 آراء
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Ratings Breakdown

308آراء

  • 5 نجوم
    113
  • 4 نجوم
    74
  • 3 نجوم
    50
  • 2 نجوم
    23
  • 1 نجوم
    48

Excellent LAX Airport

By

يونيو ٢٥, ٢٠٢٢

Stayed here twice, only 10min free shuttle ride from/to LAX. Very helpful & friendly staff that went the extra mile to accommodate our wishes. Clean comfortable rooms and good breakfast. Outdoor pool was great to swim away jet lag. David was very helpful and accommodating.

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Not clean and bad bathroom

By

يونيو ٢٤, ٢٠٢٢

Horrible experience here. As soon as we pulled the cover off the bed to get ready to sleep, we saw the sheet was covered with hair. The bathroom toilet seat was also literally completely broken off. All in all we did not sleep well and had a bad night during our stay.

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OK

By

يونيو ٢٣, ٢٠٢٢

Good for a stop over for LAX but I wouldn't stay any longer than that at this Hotel. Our room was for 4 people but only had 2 towels, there was a half empty Diet Coke left in the fridge and garbage in the trash. Wonder if room service did any more than make the beds

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Horrible

By

يونيو ٢٠, ٢٠٢٢

club

This hotel (Holiday Inn, Los Angeles, CA. LAX) is horrible and my stay there was a nightmare. I would highly recommend not staying at this hotel. The following problems are what I experienced during my stay.
No internet service and the wifi did not function properly the entire stay. The guests are forced to call a tech support hotline and fix the problem themselves. I called the hotline 3 times and the internet never worked my entire stay. What type of hotel hands out a tech support hotline to their guests? A hotel that knows their internet does not work properly and they don't want to deal with the problem, so they make their guests deal with it themselves.
HVAC problems, the heating system did not work, so the tech came into the room to fix the problem but then the unit would not turn off. The problem was never fixed and I did not have functioning heat my entire stay.
Extremely rude and unhelpful staff. I had 2 interactions with two different staff members and both times they were extremely rude to me. The managers that I spoke with also did not fix my internet or resolve any of my problems. The entire staff is extremely incompetent and does not know how to do their jobs properly. Then when you call them on it they are just rude and dismissive to you.
Parking, every day there was a parking problem with long lines to exit and guests not able to exit. I also experienced this problem. I had to reverse from the exit gate, go back to the front to park my car and go back in to get a new ticket.
The furniture and the chair were extremely uncomfortable and the bed was very saggy. The outlet in the bathroom was falling out of the wall.
The bathroom toilet had a pressure-assisted flush which is set very high and shoots water out of the toilet when you flush, very very very disgusting.
The location is unsafe, and people lurking around the parking lot, make you feel as if your car will be broken into. One day there was a crazy person outside the hotel with no clothes on. The entrance to the hotel is in front of a McDonald's, there are always long lines for the drive-thru obstructing access to the hotel, which means you cannot get into the hotel.

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Worst Holiday Inn

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يونيو ١٩, ٢٠٢٢

There were no shortage of people complaining. This hotel is a motel. I brought many complaints to management but none of them were addressed. I wrote a full review on another site and they gave me the "that's not our normal level of" blah blah let us try again canned response that shows they don't actually care about Customer Service, your complaints or whether you had problems with your stay

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Cigarette smell

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يونيو ١٩, ٢٠٢٢

Room condition overall was OK. Enough space and comfor for a night.
But room had some smell like cigarette.
Invisible but made my stay a bit uncomfortable

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Convenient location

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يونيو ١٢, ٢٠٢٢

Shuttle to the airport saved a lot of hassle and waiting!!

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Nice

By

يونيو ٠٧, ٢٠٢٢

My son and I checked in a little after 1am for a day layover and we were so tired. The woman who checked us in that night was so nice and cheerful (I’m used to grave shift workers being more zombie-ish) but she was really nice and made the check in process very pleasant. The room was nice and comfy and clean. Thanks!

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Great front of staff experience

By

مايو ٣١, ٢٠٢٢

club

Thanks Velissa for the heartwarming welcome! Very friendly and accommodating. Honestly the only reason I would come back to this location.
Other staff when I showed up were kind and attentive as well (Muna,Elena)

Room was ok. No complaints

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Shuttle

By

مايو ٢٨, ٢٠٢٢

Your shuttle service is unreliable. Everyone waited an excessively long time. Did not come or go according to your own schedule!

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Great service

By

مايو ١٥, ٢٠٢٢

Bartender on Saturday night was very friendly and nice. Jay at front desk was very professional and very nice. Well-trained staff overall.
Would love to come back and stay.

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Staff

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مايو ١٢, ٢٠٢٢

The staff are accommodating, friendly, and helpful, particularly Jay at check in and check out.

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