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Comentários dos hóspedes
Todas as informações recebidas são verificadas, para garantir que apenas dados enviados por pessoas que realmente se hospedaram no hotel sejam publicados.
86%
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Experiência geral

4

baseado em 62 avaliações
86%
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Ratings Breakdown

62avaliações

  • 5 Estrelas
    31
  • 4 Estrelas
    15
  • 3 Estrelas
    5
  • 2 Estrelas
    9
  • 1 Estrelas
    2

The room was very nice

By

junho 08, 2022

club

We had such high hopes for a quick one night getaway. The room was beautiful and clean but we sadly weren’t able to enjoy it much.
Moments after arriving I fell in the bathroom and split my head open.
My husband rushed me to the ER and I received 4 staples, and a diagnosis of a concussion. We came back to the hotel but could not rest because I was in so much pain. I reported it to staff who said management would reach out to me but it’s been over a week and nothing.

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Breakfast

By

maio 24, 2022

I have been a iHG rewards me ever for over ten years and have never been told to pay 12 dollars for my wife to eat breakfast .. breakfast is usually complimentary!! The room bed was comfortable but jacuzzi had problems jets didn’t work they came and repaired tub was dirty we had to go buy to sanitize tub!! Guy at front desk had an attitude like we were bothering him !! Electricity in room was shaky fan didn’t work and jets had to be reset several times in order to enjoy tub ! Hot water took a while to warm

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Horrible experience - felt like it was cheap "just off the highway" motel!

By

novembro 09, 2021

We chose this hotel based on a number of positive recommendations.
Unfortunately our experience doesn't match any of those.
While the check-in process was smooth it was not great because the staff member was on the phone for several minutes and did not even acknowledge we were there or apologize for us having to wait.
Then we go to the room and it was like walking into a freezer! The aircon was turned on when it was only 50 degrees outside! To make matters worse, the bathroom was even colder, we had to leave the thermostat set at 80 degrees HEAT just to make the room temperature tolerable, and had to leave the bathroom door open so it would warm up on there too!
This made the air very dry and uncomfortable all night and hard to sleep comfortably regardless of how comfortable the bed felt.
Then there was the highway noise!
Our room was on the back side of the building, facing AWAY from IH-10, but the highway noise was so loud you wouldn't have thought that was the case.
We had originally planned on staying at least 2 nights here, but left after just one night.
The staff member on duty when we checked out didn't even bother to ask us "why" we were checking out early. It seems whatever was going on with their phone was more important!
We won't stay at this location again unless we are out of other options.
Very disappointing.

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Had better experiences

By

setembro 06, 2021

I am a Platnium Member. Arrived on Sept 3. Was told I would pay $40 incidental fee on my card for a two night stay. Instead it was 100.00. On check out said it would be returned in 10 to 14 days. Pretty steep as I don't use incidentals. Was told there would be free breakfast included. It was not included $10.99 each for a not so good buffet in their restaurant. Hotel is in an area on the Hwy with nothing anywhere to eat. Neighbor hood behind it. Room was small. No cups and only two coffee pods in room. Hot tub was very small. Food in restaurant very limited and pricy.. We went out the next day early. When we returned in the evening our room was not cleaned. The bed was not made and wet towels in the bathroom with no fresh ones. Our trash cans had not been emptied. Clearly no one came to service our room. Worst experience I have ever had in a Holiday Inn. I have traveled often and stayed with Holiday Inn and never had this experience. Will not come back to this one at all. Do not recommend it.

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Holiday (w)Inn- Channelview

By

outubro 20, 2014

Great hotel! Clean rooms. Easy to get to on I-10 service road. Great Bar. Food's good too!

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Business Rest; as good as it gets

By

outubro 07, 2014

platinumelite

I travel a lot for business and work very bizarre hours so when I'm done working I like to know that I have a comfortable and relaxing place to go when I'm done.

Holiday inn is that place, I travel all over the country, Alaska and Mexico. Holiday Inn, HIE, and Intercontinental Hotels are always there for me.

Publicado porHotelStaff
outubro 15, 2014
SOCALSAM, We all her e at the Holiday Inn Houston East thank you for your comment.We hope to be your home away from home when you are in our area. Mari Vasquez General Manager
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Houston east channelview

By

setembro 30, 2014

platinumelite

Conveniently located near I-10 this hotel has complimentary breakfast and good rooms. On the downside it can be noisy because of the highway

Publicado porHotelStaff
outubro 02, 2014
Shanks01, Thank you for your comment.Next time you are in our area please stay with us . Mari Vasquez General Manager
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Home away from Home

By

setembro 29, 2014

club

Friendly staff, nice hotel and nice bar.
Did I mention friendly staff

Publicado porHotelStaff
outubro 02, 2014
DJ Rogers, all our staff thank you for your comment .We strive to make all our guest feel that our hotel is there home away from home. Mari Vasquez General Manager
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Impressed!

By

setembro 29, 2014

club

This Holiday Inn exceeded my expectations! I have not stayed at many Holiday Inns before, but now I am a Holiday Inn fan. I did not expect them to be so nice and have all the amenities that it had.

Publicado porHotelStaff
outubro 01, 2014
Anonymous, We are so Happy you are a Holiday Inn Fan.Next time you are in the area we hope you stay with your new Holiday Inn Family. Mari Vasquez General Manager
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Beautiful property and Friendly staff!

By

setembro 27, 2014

I stayed here for a week while training for work. We had the best breaks every day when our meeting session broke out. Chef Jerry is great and you can truly tell he is passionate about what he does because it shows through his work. The extra detail did not go un-appreciated, the food was wonderful. Rianna in Sales is an asset to your team and she is very detail oriented. I had so much fun and my room was comfy and clean. Thank you for your hospitality!

Publicado porHotelStaff
setembro 30, 2014
Olson87, Thank you for the awesome feedback the staff appreciates the recognition. Whenever you are in the area drop by ,we would love to see you again. Mari Vasquez General Manager
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Nice place. Still new!

By

setembro 22, 2014

platinumelite

Hotel is clean, and staff is nice. It's not really close to any shopping, or dining. Other than that, no issues. If you''re a light sleeper, you may want to ask for a room not facing the interstate. Mine faced that direction, and while I could hear the traffic, it didn't keep me up.

Publicado porHotelStaff
setembro 24, 2014
Sezzmi, Thank you for your comment. When you are in our area we invite you to stay with us again. Mari Vasquez General Manager
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Great guest service

By

setembro 14, 2014

club

Great Hotel, keep-up the good work, the staff was great and I have enjoyed my stay with this Hotel, Thank You all.

Publicado porHotelStaff
setembro 16, 2014
Maajam, The whole staff thanks you for your comment. We are all pleased that you enjoyed your stay. Come back and stay with us when you are in the area. Mari Vasquez General Manager
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