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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
92%
推荐此酒店

整体体验

4.4

基于 183 评论
92%
推荐此酒店

Ratings Breakdown

183评论

  • 5 星级
    100
  • 4 星级
    66
  • 3 星级
    8
  • 2 星级
    3
  • 1 星级
    6

GREAT

By

2014 十月 17

club

Really a great hotel and one of the most convenient hotels in the world.

发布人HotelStaff
2014 十月 21
Thank you for your review; we are glad to find out you had a great stay. We hope you can visit us again. Sincerely, Hotel Staff
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Excelente ubicación y servicio para viajes de negocios

By

2014 十月 17

Cuando los vuelos llegan muy tarde o salen muy temprano, el hotel ofrece una alternativa de estar cerca y aprovechar mejor el tiempo.
La atencion y el servicio son muy buenos y ofrece una gran cantidad de servicios como piscina, gimnasio, bar y salones de reuniones.

发布人HotelStaff
2014 十月 20
Gracias por sus amables comentarios en relación a su estadía en hotel Holiday Inn Santiago - Airport Terminal. Esperamos volver a contar con su presencia. Cordialmente, Hotel Staff
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Was Ok

By

2014 十月 16

Mixed review from me. The building very nice and it is right beside the airport . I had a great room on the 5th floor no problems, The restaurant is really great with televisions at the table, in American style dinner booths, there very handy to catch up on the news. I ordered the tuna and it was a bit rare , but as I didn't want to complain so I ate it as I was hungry.
Value wise, it seemed a bit pricey for what you get,
My only criticism was some of the staff had problems thinking outside the box and seemed preoccupied.
However the young man,bell boy, was very helpful upon arrival, he had a trainee badge on but was very professional.

发布人HotelStaff
2014 十月 21
Thank you very much for taking the time to share your feedback with us. We hope that on your next stay in Santiago you visit and try our services again. Sincerely, Hotel Staff
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Absolutely Horrible Service

By

2014 十月 15

This hotel had the worst service that I have ever encountered. They did not address my issues and actively lied about their problems and my room's availability.

发布人HotelStaff
2014 十月 17
Thank you for taking the time to write your opinion regarding your recent stay in our hotel. Your comments are very relevant and help to improve our Service. Please accept our apologies; we are very sorry for the inconvenience. Sincerely, Hotel Staff
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3-star experience at 5-star price

By

2014 十月 10

The rooms have only the barest service: there is no fridge, no minibar, no tea-making facilities, in fact there is not even any drinking water in the rooms. For a guest coming in with two cases on wheels the hotel offers several challenges: the front door opens outwards, then there is the security door to negotiate. Next the elevator doors: roll one case in, and the door closes. Then the room door: wheel in one case, and as the door closes because there is no way to hold it open, one has to open it again, and if one forgets to take the key outside, one is locked out. All the time no help from any staff.

发布人CustomerCare
2014 十月 21
Dear RobertThe Terrible, Thank you very much for taking the time to share your feedback. We always strive to provide great service and accommodations to all of our guests. However, on this occasion, we apologize your stay was negatively affected by the hotel and room amenities. We would like to address this further and have sent you a private message. Sincerely, Zelyn N Case Manager IHGCare
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Buen Descanso cuando tienes problemas con los vuelos

By

2014 十月 09

platinumelite

se descansa bien no se siente el ruido del aeropuerto, pero el Internet tiene serios problemas y no se puede navegar bien desde algunas habitaciones, tuve que moverme por toda la habitacion para encontrar una señal aceptable y al final no supe si fue la señal o que tiene muy poco ancho de banda, pero deje de usarlo a la hora de intentar.

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Excellent for business travel

By

2014 十月 08

club

Very good hotel and facilities, good breakfast and comfort.

发布人HotelStaff
2014 十月 10
Thank you for your review; we are glad to find out you had a great stay. We hope you can visit us again. Sincerely, Hotel Staff
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Excellent Hotel to stay

By

2014 十月 08

This is a perfect airport hotel. Right opposite the airport, we were greeted with friendly English speaking staff and when we asked for a late check out due to the time of our flight the following day, there were no problems. We were on the 3rd floor, apparently opened just last year, & a fantastic comfortable, roomy, well laid out room & bathroom. Free WiFi & safe, Although we didn't use the pool, we did check it out, & would have been nice, but decided to have a drink at the bar instead (loved the atmosphere downstairs), & then dinner in the dining room. We took the advise from the waiter on our meal & wine choice & were not disappointed. A superb meal! Slept well, surprisingly couldn't hear the planes.The breakfast the following morning was excellent. Would highly recommend people to stay there & break up any travel, like we did.

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Excellant Service and Location.

By

2014 十月 05

club

Checked into the Holiday Inn and found the location right across the road from the Airport, great start already, checked in and found Elizabeth from reception took care of all my inquiries, my room had 2 Queen size beds very comfortable as were the pillows, the bathroom was very nice with the extra towels, had a great view of the airport, the Bar and Restaurant staff were great especially Angel, breakfast and dinner had excellent menue choices, very professional, all the usual amenities associated with a Hotel were easily accessible, I guess the most important feature was nearly all the staff spoke a little english which made it much easier to converse.

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Good service, very convenient

By

2014 十月 04

Room was clean and comfortable. There was an ironing board. Considering that it is right on airport, very quiet and easy to black out. Restaurant breakfast was average.

发布人HotelStaff
2014 十月 07
Thank you very much for taking the time to share your feedback with us. We hope that on your next stay in Santiago you visit and try our services again. Sincerely, Hotel Staff
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Good airport hotel.

By

2014 十月 03

Great place to stay if you have business at or near the airport grounds. Nice lap pool, but the fitness room only has cardio equipment.

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Servicio Exelente

By

2014 九月 29

He alojado en el hotel en 2 oportunidades y lo mejor de todo a mi parecer es la atención del personal del hotel, siempre respondieron bien a mis necesidades y de buena manera, las comidas son buenas y el check in y check out se realiza de manera rápida y eficiente.

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