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宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
89%
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整体体验

4.3

基于 140 评论
89%
推荐此酒店

Ratings Breakdown

140评论

  • 5 星级
    87
  • 4 星级
    27
  • 3 星级
    10
  • 2 星级
    7
  • 1 星级
    9

Below average experience

By

2022 七月 02

club

I’ll be completely honest, from the moment I walked into this hotel I did not feel welcome. When I walk up to check in this lady in the front was mean mugging me like I owed her something. The guy wasn’t super polite but at least he didn’t mean mug me. Then I try to order room service the first night, no response no one answered and I called three times.
Second night I called and they answered, and they were out of everything. The curtain in the bathroom smelled like wet dog, and I was very confused as to why but I didn’t complain.

Breakfast was just fine, I missed it the first morning but that was completely my fault for not asking when it ends. The second day I didn’t miss it and it was good. The spread was good and the food was good. The staff working that morning was very polite and sweet and so was house keeping. I had 0 issues with them, as they were always polite and courteous.

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Room cleanliness

By

2022 六月 19

club

The restroom had roaches and the bed was dusty and had spiders and insect good that I’m not afraid to kill them but I have never had a bad experience like this hotel also the air conditioning was not working it was very hot.

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Best Stay at IHG

By

2022 六月 09

Hands down the best experience I’ve ever had with IHG. Andre the manager was exceptional and went above and beyond to make sure our stay was flawless. We went for a funeral and family visit and he helped us with local information and with my elderly parents and my children. The best manager and Holiday Inn hands down

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Bed bugs

By

2022 六月 03

I booked two rooms and the one I stayed in wasn’t cleaned well at all & the other room had bed bugs. My family was full of bug bites the next morning.

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Issues with my check in

By

2021 十一月 14

club

I was traveling for work and booked a room for 2 nights. I went to work luckily I always take my bags to be extra cautious but after work I went back to the hotel my key card still worked and my room was cleaned however I had food saved for after work to enjoy my meals and it was a total of $74.55 I bought meals enough for 2 days and it was gone and my fridge had a water bottle and a hydrate monster and it was missing as well. I called and went downstairs to confirm my room was still booked under my name and it wasn’t. I was offered to choose anything I want for the drink which I only grabbed a water bottle because they had no energy drinks and no reimbursement offer for my food that was trashed. I did not want to pry but I had to go out and pay extra 37 dollars for my food and energy drink. Highly disappointed considering I am a member of IHG.

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Great staff

By

2014 十月 20

club

The staff was extremely friendly and helpful. Especially when considering that my credit card declined and I had only enough to pay for one night on my reservation. I was allowed to check-in for the night while keeping my reservations for the week.
The room was clean and comfortable.
My only complaint was that the bar did not have an alcohol license and could not sell alcohol during a Thursday night football game. They did however, have complimentary lite beer and wine. The bartender did not explain that there was a limit as I made plans to stay at the bar and watch the game. Before the game ended, I was told that I couldn't have another beer; the limit was two! So had to sit at the bar without beer throughout the second half.

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Great place to stay

By

2014 十月 20

platinumelite

Service was excellent, room was outstanding and hotel immaculate. I will be back. Outstanding hotel.

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to be expected

By

2014 十月 19

club

this is why i only use holiday inn ,another excellent stay

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Nice facility

By

2014 十月 17

platinumelite

This is a nice, contemporary Holiday Inn. There is convenient dining nearby and easy access to I-45 / Houston area.

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Great service and very clean

By

2014 十月 13

club

The rooms and lobby area was very clean and upscale.

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Great stay

By

2014 十月 11

club

Very nice hotel. The inside pool was good size and good temperature..kids loved it. The fitness room was nice and had a variety of equipment for use. We stayed in the two room suite.. it had lots of space and separate door you could close between bedroom and living area. Bar/kitchen area had utensils and plates for guest to use. Beds were comfortable and everything in the room/bathroom seemed nice and clean. The location is great as well with a lot of treats and eats in walking and close driving distance. We didn't make it but there is also a bowling alley walking distance.

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Very nice!!

By

2014 十月 08

club

I went here for my sons birthday because it was close to Kemah Boardwalk. The room was clean and nice. the staff was courteous and accomadating. The indoor jacuzzi was awesome! In the room they had bath and body works which I enjoyed, I would stay again if in the area

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