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89%
Dieses Hotel empfehlen
Gesamterlebnis 4,2
89%
Dieses Hotel empfehlen
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Great reception staff
ByMistry233
11. September 2021
Stayed here for 3 nights and must compliment the team on reception especially Ella and Monika. Both made our stay very enjoyable and helped us with any queries we had in a very friendly and professional manner. Emma in the main restaurant was also very helpful and provided great Customer service. Would definitely stay here again.
Extra charges on my Credit Card
ByRalph McDonald
26. Juli 2021
I recently stayed at this property and the day after I returned I noticed that an extra charge had been added to my credit card. The amount was not substantial so I wanted to check with the hotel in case something had been added that I had not paid for. I called the reception and details of my quibble were taken down and I was told the manager would call. 5 Hours later I called again and spoke to a different lady who assured me that my message had been passed on and the manager would definitely call me that day. That was the last I heard and it has been five days since I submitted my request.
I do not like being lied to or ignored by Managers and I will certainly not return to this property again and I would also warn future customers to check their credit cards after their stay is over. Even if the extra cost turns out to be my fault then I would have still appreciated a call from the hotel. Fortunatly as a Spire Elite member I stay a lot in IHG hotels and this is the first time I have had an experience like this.
Excellent service and food - poor wifi
Byopzouten
20. Oktober 2014
You get great service at this hotel and the restaurant is above average for hotel food. Also the room is nice and clean with all the accessories that you need for a nice time.
Yet I only give it two stars and the main reason is that in a modern hotel a stable no nonsens intenet connection should be as mandatory and trivial as hot water and towels. This is not the case at Holiday Inn Bristol City Centre. The login process is quite cumbersome and the signal quality very poor. We found better connections at various pubs/cafes around Bristol. At several times the connection was down and it took too long time for the staff to get it up again. Getting a stable internet connect is not rocket science.
Another reason for the two stars is that the bed was very uncomfortable. I know that it's a matter of taste, but the mattress was hard as a brick wall covered in a blanket. I did not notify the staff about this, so it may be that they could have solve this issue.
If you are not dependent on a reliable internet connection and like to sleep on a very hard mattress I can deeply recommend to stay at the Holiday Inn Bristol City Centre. Otherwise I would not.
Business trip
ByLimeelass
19. Oktober 2014
Room was great, service good, food was really nice especially the chocolate lava cake, best desert I have had in ages.
Plan to make this my local hotel !!!!
Quiet and comfortable considering it was city centre
Bycjayshore
12. Oktober 2014
Stayed here for a business trip where I needed to be at the airport and my husband came along to spend the day in the city centre. Was a great location for both of us and 24 hour parking handy. Was slightly worried I wouldn't sleep well as it's in the centre of Bristol on a very busy road but was not disturbed a great deal (asked for a quiet room when booking). Would definitely stay again and hope that next time I also get to see a bit of the city!!
Good hotel - except the car parking
BySacerdos
09. Oktober 2014
Everything was very good except the car park which is too expensive and should be free for Platinum members. We have stayed at IHG hotels in cities all over Europe including Rome, Milan, Strasbourg, The Hague, etc. and the car park is always free for Platinum members. But not Bristol it seems...
Everything as expected
Byrick789
09. Oktober 2014
Everything was as expected but quality of breakfast hot buffet needs improvement - probably needs an egg station for fried / scrambled eggs plus bacon needs more attention.
Fantastic.
By
08. Oktober 2014
I'm a DJ so travel to Bristol and stay at this hotel weekly.
I've never had any problems with this hotel, the noise is kept at a minimum (both inside and outside the hotel), the staff are very friendly and the rooms are fantastic (the top floor has great views and a nice balcony).
The recognition that I'm a member really tops it off - the staff know me by name and will always greet me with a bottle of water and sweets in the room etc.
Can't fault it at all.
excellant stay
Bykwacky
04. Oktober 2014
My wife and I stayed for two nights. We had an excellent room and both sleeped very well. Breakfast was very good with plenty of choice. We had dinner one night of our stay which was good but there could have been more choice. The staff were polite and attentive especially Cesar. Great location in the centre of Bristol.
We highly recommend this hotel.
good sized peaceful room
Bybeckk
04. Oktober 2014
even on a major road the hotel was very quiet with friendly staff, and very close to the middle of town
Convenient hotel
ByMrs Glove
02. Oktober 2014
Holiday Inns are not my favourite (shabby and tired normally) but this is always clean with excellent staff and a good vibe. I am so fed up with the Room Service menu though!
efficient hotel and an uneventful stay
Byincandescent
29. September 2014
Hotel is city centre which I generally avoid due to commuter traffic between the city centre and where I work. However traffic during my stay was light. Check in and check out were efficient, breakfast was good. Room service meal on the first night was of good quality and delivered within 30 minutes.
Bed was firm. Shower only bathroom; no bath. For me these are ideal but may not suit everybody.
General decor was good. Car park arrangements are satisfactory but the car park charge, while not execssive, adds to the overall cost.
In summary an efficient hotel and an uneventful stay. If I were staying and working in the city centre I'd have few reservations about staying here again