 Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
92%
Recommander cet établissement
Impression générale 4,4
92%
Recommander cet établissement
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Excellent front desk but poor room cleanliness.
ByWill619
juin 06, 2020
The initial room assigned to me was obviously not clean. Specifically the bed linen, which contained many stray hairs on the pillows and comforter. There was a questionable yellow stain on the comforter as well. The front desk was accommodating with my request to switch rooms which was in better condition than the previous room. I recommend all guests to inspect the room for cleanliness prior to accepting it.
Excellent Stay..
ByJethro C
décembre 10, 2019
I had two different stays at the Holiday Inn Gateway Torrance recently over consecutive weekends. I have stayed here before over a number of years.
I like this hotel because it is in a quiet part of the city, its easy to access off the freeway and parking is always plentiful.
The lobby has had a nice revamp since when I last stayed. I was greeted on arrival both stays by some of the best front desk staff you could encounter anywhere. I was welcomed and acknowledged as a IHG Spire member and offered the obligatory 500 IHG points as a gift. Both times I was upgraded to corner suites. The first time to one of the older suites on the 10th floor and the second time to one of the upgraded suites on the 3rd floor which was modern and very refreshing. So upgrades and refurbs are happening and they have been worth the wait.
I had breakfast every morning in the restaurant and I chose to eat off the a la carte menu. The staff were fabulous and the meals were very generous in size and very reasonably priced.
At this point, I would like to say that as an IHG Spire Member I do see a lot of hotels and their staff. The staff here from the front desk, to housekeeping, to the restaurant staff were all so friendly, helpful and professional. Well done team !
The two stays I had recently remind me why I love this hotel and will return to next time i’m in Los Angeles without a doubt.
Great Experience
ByRoRo808_WA
août 06, 2019
I recently stayed there for a family reunion. We haven’t seen each other for 20 yrs and decided to have everyone stay at this Hotel Inn. I would given a full 5 star on staff only because one of the graveyard front desk personnel gave my family and I a bad vibe. Also she kicked us out of the lobby. We were not happy about that. I do want to acknowledge a gentleman named Kyle, who was very nice at letting my family and I relax, talk and drink in the lobby area before his shift ended, since we know we’d receive noise complaints if we all shared laughters in the room. Also thanks the to bartender also for letting us continue to socialize and drink even thought the bar had shut down. All these Individuals understand great customer service! We we able to mingle and catch up. Also we wanted to thank the security guard on the night shift for not kicking us out. Overall GM Julio was very nice at answering my requests and for housekeeping in getting the rooms cleaned and organized before owe returned to our rooms. I’d highly recommend this hotel if anyone is staying in Torrance. Close to everything in that are.
guest room is good
By
octobre 17, 2014
i like the room, very comfy,but when i request a microwave oven at the front desk, the lady that i talked to said that she will see if they have one available because they have only a little number of microwave and i've waited for like an hour and nothing came.i went out of the hotel and pass by the front desk, again i talked to the front desk to request again for the microwave and the gentleman that i 've talked to immedaitely call someone for the microwave.when i got back at the hotel i got the microwave.my point is, the lady that i talked to first is seems like she's not interested in giving us microwave.she did'nt call us back to notify us if there's available or none.
Great Value, Comfortable
Bysedona23
octobre 12, 2014
My only grip has to do with noise from other rooms. Ask for a fan or play some white noise and it won't be that bad. Otherwise a nice option in a remote area without much traffic hassle.
good place
Bytwalit
octobre 11, 2014
good IHG property I would probably stay here for pleasure if my personal travel plans included this area. All in all a good Holiday Inn.
Perfect for Business in the area
Byjpcheer25
octobre 10, 2014
The hotel was clean and comfortable. Large room with comfortable bedding and soft linens. The towels are massive and fluffy. The staff in the lounge/restaurant were attentive and courteous. The cocktail menu was creative and did not rely on "mixes". The cocktails were made to perfection, as well as the steak I ordered for dinner. The staff were friendly and made us feel welcome. Went down to the lounge to get some work done and it was closed, however the room-service staff gladly served us and checked on us from time to time. Overall the service was excellent.
Good Service
Byeoptim
octobre 07, 2014
The room was clean except I don't think they vacuumed before I arrived. There were bobby pins on the carpet.
The gym and sauna are terrible. It's the smallest space, the machines didn't work, and I asked twice for the hand sanitizer to be refilled and it wasn't. The sauna doesn't get very hot and was broken on my last day there.
The service at Ginger Cafe/Lounge was amazing.
Cool Hotel!
ByELVEE
octobre 07, 2014
Our yearly Oktoberfest visit @ Alpine Village is never complete w/o a stay @ The Holiday Inn Torrance!
Business
Bypismpsurfer
septembre 30, 2014
Hotel is older and need to be updated. Walls painted and carpet replaced.
Not a great stsay
Bysn0wchick
septembre 27, 2014
My room smelled of cigarette smoke. I could hear conversations from other rooms going on into late into the evening.
Accessible Room
Bydhawklady
septembre 25, 2014
Great for handicap accessible rooms. However, the standard room should allow more room for a wheelchair to move around freely. The room was very tight for a wheelchair.