 Guest Reviews
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70%
Recommend This Property
Overall Experience 3.6
70%
Recommend This Property
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Open Gallery
A Mixture of Delight and Disappointment on Revisiting
BySenior contributor 10+yea
17 June 2022
I had stayed at this hotel twice in 2018 and 2019. I was glad to visit this HI property one more time which has bee renovated during the pandemic shutdown. I found a larger and delightfully decorated restaurant. So was a bigger gym. However, I was disappointed on learning the swimming pool had gone for good. Gone too were shuttle services to and from airport.
Check-in went smoothly and I was upgraded for which I appreciated very much. Breakfasts were very good indeed, in taste and variety. I must emphasis the dining environment was excellent. Dinners were good and were reasonably priced. The gym provided, among others, 5 treadmills and 2(?) stationary bicycles. If you are not a body-builder, there is not much else for you.
Discrimination
ByJosh881
30 May 2022
The receptionist 100% racist. My coworkers (different ethnicity) and I stayed at this hotel over the weekend. I checked in before my two coworkers. The receptionist handed out the free drink voucher to my coworkers but me and free complimentary room upgrade to them but me. I had the highest status, diamond, while they had gold and silver membership. I found this out later when I talked to my coworkers and then asked the receptionist how this happened. He said there are no rooms left for upgrade.
Dirty room with mold on floor and walls
ByPK59
16 January 2020
I arrived to a very warm room, and opened the window, which fell off it hinges and could not be closed. While working with this, I discovered mold and fungus along the window, on the walls, curtains and floor. When I finally located someone at the check in counter, she could not help me and promised a new room the day after. I was left suffering from a windy, noisy and rather cold night with the broken window. The following day I had to address the hotel manager to get a new room. There was the same fungus and mold problem. A lot of dust was found on hidden surfaces in this room as well.
This hotel is in deep trouble and not suitable for human use.
No refund was given, only "You have to complain by mail."
Complaint is sent.
Cold, damp, dirty...
ByStephenUK
20 October 2014
I've stayed at this hotel before on one of the upper floors and my recollection is that the stay was absolutely fine. On this occasion i was given a room with 2 double beds rather than the standard room id booked and this meant i was placed in a room on the ground floor along one of the least appealing corridors i've ever walked through in a hotel.
My room was cold as i entered and I soon realised why, the room in question was at the end of the hotel so had 2 outside walls... one of which had a very bad and clearly visible damp problem. The air conditioner/ heater was situated very near the damp area and was woefully inadequate to heat the room either due to the ambient cold temperature or poor placement of thermostat, so having turned it on to make the room warmer, i just ended up with a very warm corner of the room, and the rest (especially the bathroom) freezing.
Following that unpleasant find, and the generally unwelcoming and unrelaxing nature of the room i began to notice the poor refurbishment and poor repair of the room... and then to top it all the lack of cleanliness.
The lights were so gloomy that it was hard to tell if the room had been cleaned very well but when i saw the cobwebs (spiders webs) i wondered if id been put in a room that was hardly ever used. There were cobwebs everywhere, i counted 4 large and dirty ones, before i stopped looking...
It was around 1am at this point and i needed rest and didn't have time for a discussion at reception, I assumed the cleanliness would be solved the next day and i would speak to reception on my return from the office.
So I went to bed, and slept badly due to the either very hot or very cold room depending on whether the heater kicked in... When i returned from the office the next evening my room was not cleaned, that is to say all the cobwebs were still in place, and it was of course still cold and damp due to the poor heating.
When i made a representation to reception about the state of my room (photos in hand) i was immediately moved down the corridor to an identical room (minus the damp and cobwebs), this solved the problem, but the replacement room was still pretty unpleasant and when you consider the price there is a mismatch.
So what id say about this hotel is that its inconsistent, there is a lack of attention to detail and clearly an issue with cleaning. The staff are very helpful but it seems understaffed otherwise these issues wouldn't happen in the first place.
Photos attached.
Transport from airport & Dinner service
ByJohnson93
19 October 2014
Shuttle or bus until 22:30 and available dinner all night at reception hall. Staff amability. Comfortable rooms.
a good place to stay
ByAlexF999
16 October 2014
A comfortable room with good facilities. The hotel was quiet despite being fairly crowded and close to airport. Only difficulty was that shuttle service does not run all day.
Brussels Airport Hotel, more yhen you expect.
ByLars62
14 October 2014
The Holiday Inn hotel in Brussels airport is close to the airport, but not so close that you suffer from disturbing traffic.
You can hear the take off of the airplanes sometimes, but not really disturbing. I use the hotel because it is also close to the office area of Diegem where most Global companies have their HQ for Belgium or Europe.
In the evening after rush hour you are in the city center within 10-12 minutes drive.
The rooms are rather big, flat screen TV with an enormous number of channels, simple bathroom good desk to do some work, or write reviews for hotels.
The Gym and Swimming pool (indoor) are good and as far as I know included in the price
Staff is very friendly and multilingual.
Restaurant has a good chose in fish, meat and pasta's. One drawback and that is that it is situated in a non Window area, so better not have a romantic dinner with your partner....
BED
ByGOONERMONK
13 October 2014
GREAT HOTEL THE STAFF EXCELLENT ONE OF THE BEST HOTELS IVE STAYED IN BELGIUM THANKS ONCE AGAIN CHEERS.
Friendly Clean professional
Bygkeogh
13 October 2014
Hi Guys
Overall a pleasent experience
Evening meals lets the team down badly. Poor menu, slow service, poor quality food.
Sorry guys but this is the chink in your otherwise respectable armour.
BR
Shocked business traveler
ByHappy HM
09 October 2014
This was the second time I was staying at this hotel and while my first stay (10 months before) was a very pleasant experience this one was the complete opposite.
My overall review is very negative because of the following points:
1. The hallway carpet on my room floor (2nd floor) was extremely dirty with food and beverage stains all over the floor especially in front of rooms. It looked more like what I'd expect from a cheap motel.
2. The frames of the doors to several of the rooms were badly banged with chipped paint and scrapes on them and again lending to the overall cheap motel look
3. While the room itself looked very clean I was completely petrified when I saw a COCKROACH, yes a live cockroach in the bathroom. And that was pretty much it. I couldn't believe how much worse this could get but wait there was more:
4. The next morning (luckily I was only here for one night) during breakfast there were flies (I saw two) in the dining area not just flying around but feasting on the food. I noticed them and I am sure there were others who did too.
I was waiting for IHG to contact me for feedback on the hotel but all I received was an invitation to write this review. Unfortunate as it may be I have to tell you as it. Btw, I have taken photographs of the hallway floor, the banged door frames and yes even the cockroach. Please contact me if you're interested.
Good for short business stay, service staff could be better
Bychin2
08 October 2014
I stayed for a short business trip. Overall, satisfied with the stay for its value for money. Comfortable rooms just-right for single business travellers. But was disappointed with the courtesy of the staff at the time of check-in and before that while waiting for room to be ready.
not interested
ByLUCK
30 September 2014
not so good .
will not use again.
very poor rooms
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