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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

3.9

based on 166 reviews
79%
Recommend This Property

Ratings Breakdown

166reviews

  • 5 Stars
    76
  • 4 Stars
    42
  • 3 Stars
    19
  • 2 Stars
    14
  • 1 Stars
    15

Unforgettable Nightmare!

By

09 April 2022

Very un professional staff , I was left in a room with being unable to flush the toilet for a total of 11 hours because the front desk man notified me that they don’t have a plunger I’ll have to wait until the following day for house keeping . Then I had to go up front and they had one in a room less then 10 feet that was given to me . I had requested for toilet paper . The front desk lady said I’ll have to wait for house keeping she doesn’t have any then my husband went back up there 3 hours later she said very rudely I couldn’t do anything about it you have to wait for him . Then he walked around the hotel waiting and found a man who worked there and he took it out of a room he was getting trash from . My son had vomited and we asked for Sheets since he got sick from eating the breakfast there that morning and the front desk had responded sorry i have no sheets you’ll need to wait until tomorrow. Leaving me, my husband and my 1 year old and 4 year old to sleep in un safe conditions on many occasions my 1 year old is now very sick from being left in a unsanitary environment . My son had gotten sick from just eating here, we had also notified the front desk our room key hadn’t been working he replied obviously your doing something wrong it’s not on our end . This place is by far the most unprofessional environment I have EVER HAD TO ENCOUNTER! After all of this . There make up was free breakfast for two days , and a small discount on our room for a extra night . Just to be charged 3 days after we left for $250.00 for bodily fluids being on the bed and that we had apparently had the time and the nerve to so called flip the mattress and put a cover on wrong ?????? When we didn’t do that at all . I call to ask why I’m being charged we spoke for 5 minutes then I got put on hold and completely left like that for a hour ! I call back the front desk lady said she’s not available.
These people are nothing but liars,thieves, and crooks. They are disrespectful and the trashiest employees I have ever met !!!! They expect you to stay in unsanitary circumstances when you already booked the hotel for a week and spent hundreds and hundreds of dollars already that you can’t get back just to take more !!!!!!!! DON’T COME HERE ITS NOT WORTH YOUR MONEY !!!!!!!!

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Unforgettable nightmare !

By

26 March 2022

Very un professional staff , I was left in a room with being unable to flush the toilet for a total of 11 hours because the front desk man notified me that they don’t have a plunger I’ll have to wait until the following day for house keeping . Then I had to go up front and they had one in a room less then 10 feet that was given to me . I had requested for toilet paper . The front desk lady said I’ll have to wait for house keeping she doesn’t have any then my husband went back up there 3 hours later she said very rudely I couldn’t do anything about it you have to wait for him . Then he walked around the hotel waiting and found a man who worked there and he took it out of a room he was getting trash from . My son had vomited and we asked for Sheets since he got sick from eating the breakfast there that morning and the front desk had responded sorry i have no sheets you’ll need to wait until tomorrow. Leaving me, my husband and my 1 year old and 4 year old to sleep in un safe conditions on many occasions my 1 year old is now very sick from being left in a unsanitary environment . My son had gotten sick from just eating here, we had also notified the front desk our room key hadn’t been working he replied obviously your doing something wrong it’s not on our end . This place is by far the most unprofessional environment I have EVER HAD TO ENCOUNTER! After all of this . There make up was free breakfast for two days , and a small discount on our room for a extra night . Just to be charged 3 days after we left for $250.00 for bodily fluids being on the bed and that we had apparently had the time and the nerve to so called flip the mattress and put a cover on wrong ?????? When we didn’t do that at all . I call to ask why I’m being charged we spoke for 5 minutes then I got put on hold and completely left like that for a hour ! I call back the front desk lady said she’s not available.
These people are nothing but liars,thieves, and crooks. They are disrespectful and the trashiest employees I have ever met !!!! They expect you to stay in unsanitary circumstances when you already booked the hotel for a week and spent hundreds and hundreds of dollars already that you can’t get back just to take more !!!!!!!! DON’T COME HERE ITS NOT WORTH YOUR MONEY !!!!!!!!

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Worse experience ever

By

03 September 2020

platinumelite

Terrible customer service , no bed side manner
, House keeping never comes or is unresponsive , doesn't adhere to the members benefits. Constantly double charged me for my room and then told me I owed the money after providing receipts with all payments stolelnry from my account several times had to get bank to dispute. After they wrongly charged my card AGAIN they made me check out because they took my money to extend and wouldn't provide proper
Management for me to rectify the situation.

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The room was very clean and well kept, everything was well decked out, the refrigerator in the cabinet, smooth touch

By

04 June 2019

club

I like to really commend the staff for making us for welcome. They're very customer service oriented and made the long drive to Baltimore from NY worth it. Definitely will be staying there again.

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Gracious and Friendly Hospitality!

By

02 June 2019

We stayed twice at the Holiday Inn Washington- College Park during the past month: May 23rd and May 30 - June 1. In both visits, we experienced gracious hospitality and friendly staff. Mrs. Anita, the lady of this house @ the Washington- College Park location , was hospitable and understanding of our situation. Family members arrived from the west coast and from near by states on the day of my daughter's graduation from UMCP. As usual with travel, we arrived later than anticipated. Mrs. Anita went out of her way to secure a room for us to get ready and we did and was able to attend the beautiful ceremony.

In summary, you will feel at home at this Holiday Inn with professional and friendly staff, and, clean and comfortable accommodation!
Thank you Mrs Anita and Staff!

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Nice place for business travelers

By

20 October 2014

Convenient, clean, safe, inexpensive and curteous.....what more could you ask for.

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COMFORTABLE ROOM

By

18 October 2014

THE ROOM WAS CLEAN AND COMFORTABLE. THE STAFF WAS CUSTOMER FRIENDLY. THE SHUTTLE TO THE TRAIN STATION SO WE COULD GO TO WASHINGTON D.C. WAS GREATLY APPRECIATED.

THE ONLY THING THAT WAS NOT TOO GOOD WAS THAT THE T.V. CHANNEL CBS WAS NOT CLEAR AND EASY TO WATCH.

HOWEVER, OVERALL THE STAY WAS GREAT AND I ALREADY RECOMMENED THIS HOTEL TO A LOCAL BUSNESS MAN WHO WILL BE TRAVELING TO SEE WASHINGTON D.C. NEXT FALL

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Exemplary Front Desk

By

17 October 2014

I really appreciated the helpful and friendly front desk representative when I checked in after a challenging morning. Despite my earlier than expected arrival, the front desk representative was pleasant and helpful by completing the check in process and making sure that I had a comfortable and clean room - this was truly appreciated!

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DECENT FOR THE MONEY

By

16 October 2014

You get what you pay for,rooms were ok
tv and cable were outdated.Staff was fine,but i didn't have alot of interaction with them.

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Good overall

By

16 October 2014

club

your review process is too long...a real turn off
do not send me a request again.
we are busy people. you are going to get less reviews!!

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Great Experience

By

16 October 2014

Highly recommend staying at this location when traveling to the DC area. Have stayed at this location more than once. Will stay there again when in the DC area. Convenient shuttle service to the Metro makes getting in to DC very convenient. The staff is extremely courteous and helpful. Great place to stay!

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Stay at a better IHG hotel

By

11 October 2014

club

The property was dirty...hotel needs a total renovation. Don't eat in the hotel restaurant. Hotel was noisy.

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