 Guest Reviews
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81%
Recommend This Property
Overall Experience 4
81%
Recommend This Property
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Open Gallery
1 King Bed Standard Sofa Bed
ByKOIrishboss
22 February 2022
-Bait and switch. "The king-size bed is the size of the mattress of the sofa sleeper, not the bed in the room." REALLY!? That was the rationale I received from the front desk when I called after discovering a queen bed, instead of a king bed, in my room. Good to know that when I book a room, I supposed to base it on the size of the mattress of the sofa-sleeper and NOT the size of the actual bed in the room! SMH!
-Booked a room with a king bed and a sofa on-line via the IHG website. Arrived to find a queen bed and a sofa. I called the front desk and confirmed I had a queen bed (Room 217). I said I booked a king bed and was told the above referenced; "king-size sofa mattress" silliness. Asked for a king bed and was advised that there are no rooms that offer a king-sized bed with a sofa-sleeper in the same room at this hotel. Overpriced due to the small size of the rooms and the dated amenities. An appropriate rate would be $60 to $75, at best.
Great place to stay
ByAndy305
30 July 2020
I always enjoy staying at this Holiday Inn when I have business in the Chicago area. Great set up with a fitness center, pool, clean rooms and outstanding Customer service from Ana and crew. The attached restaurant is the perfect place to wind down at the end of the day.
Chicago Seminars
BySkydiverJim
22 October 2019
The staff here is amazing, going above and beyond to ensure the guests are taken care of and comfortable. This is my 3rd stay at this hotel and I'll definitely be back.
Great customer service!
ByAiress
21 October 2019
This is not a fancy hotel, but the customer service experience elevates it to a higher level. All the staff is friendly, cheerful, professional, and eager to help. I had a wonderful stay!
Very friendly and accommodating staff
ByJay1977
20 October 2014
Very friendly hotel, nice and accommodating staff! I stayed for business meetings and I have to say that this hotel was not only very clean, but the entire staff was so nice. Special Thanks to Edgar because he was so awesome while taking care of our group meetings for 3 days. There were special dietary needs and he was so awesome about being attentive and accommodating without having to ask. Great job !
Excellent stay !!!
ByNotHappyWithBugs
16 October 2014
Okay, let me start by saying... The water in the pool is cold... Now that the only bad thing I could say is out of the way... This is a great place to stay. Everything is beautiful, the restaurant/bar is great, the staff is friendly... Highly recommended !!!
P.S. My username is from a review I posted about a different location, won't let me change it... There were absolutely NO BUGS anywhere at this hotel !!!
Great Stay
ByTLV85
14 October 2014
Highly Recommend Staying Here! Great staff, very clean rooms, and nice restaurant attached to hotel.
nice bar but slow service
Byhyd biz guy
13 October 2014
Bar is nice if we can get faster service, food was mediocre, onion rings still had raw batter taste
The place to be when in Chicago
ByHoff 5
07 October 2014
I've stayed at Elk Grove several times now and cannot tell you how much I enjoy my stay. Top notch staff, and Shelbys next door makes it my home away from home.
Keep up the good work Jim!
Great Place with great service
ByRosalove7
07 October 2014
I enjoyed staying her was nice staff especially Linda very Friendly. would recommend.
Very nice hotel in a quite business district.
BySilverfox214
30 September 2014
Only complaint is that the shuttle to airport only runs once an hour so we will choose another if we park and fly.
Not so much
Byneveragain984
29 September 2014
Sat in the bar waiting for lunch over 45 mins-finally went somewhere else to eat.