 Guest Reviews
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83%
Recommend This Property
Overall Experience 4.1
83%
Recommend This Property
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Open Gallery
Terrible place to stay
ByBanky
17 March 2022
Poor plumbing in bathroom both tub and basin retained water even after escalated. Staff were so unprofessional eating in the lobby even. Strange people hanging around the premises looking suspicious. I was not recognized as a member at all.
Beware!!!
ByLisaM@c
27 July 2021
We booked this hotel because we were in town for a wedding July 23- 25, 2021. The wedding was held next door at Martin's Crosswind, which was within walking distance. I promise you if it wasn't for the fact that the entire wedding party was booked at this hotel, we would have walked out as soon as we walked in. This hotel is an embracement to the Holiday Inn Express brand. The hotel should be a 2.5-star rating. The pictures of the hotel on the website are very misleading. The carpet in the hallway is dingy. I should have walked out then. As we were in the hallway about to open our room door, a housekeeper stop us and says " are y'all checking in" (that was clue #1). We responded "yes, is something wrong?" and she say's "Oh no, I just didn't know if the room was ready yet". Due remind you we checked in at 5:20 p.m.. The room appeared to be clean, although the sink had mildew around the drain. The toilet in our room ran all night long. The common areas (fitness center and Willy's restaurant) were extremely hot (the air wasn't working at all). They overbooked rooms. A member of the wedding party pre-paid/reserved a room. When they checked in, they were given their key to their room, only to find it preoccupied with other people in it. The restaurant on site (Willy's) is turned into a nightclub at night and random people come to party. They offer a buffet for breakfast for $15, however, when we went to get food from the buffet, it was cold and had been sitting out. The buffet ends at 11 a.m., we arrived at 10 a.m., and it was basically leftovers that were picked over. We had to ask for fresh food since they make you pre-pay. The breakfast items were basically continental items. Saturday night after the wedding and we returned to our rooms, we noticed that housekeeping did not come by to replace our towels. We went to the front desk at 5:45 p.m. and requested fresh towels. We were told that housekeeping would be bringing them to our room. At 9:30 p.m, we left and returned back to the hotel at 11:50 p.m. We went back to the front desk and requested towels again, needless to say, they finally did send someone to our room with towels. I would never stay here again and I would not have stayed here in the beginning if it wasn't for us being a part of a wedding. You can tell by some of the reviews on here that they are paid reviews. I am not writing this review just to rant, but this hotel needs better management.
Never again!
ByKat West
11 February 2021
I stayed at this hotel because I was in a wedding at Martins Crosswinds (directly across the parking lot) the next morning and this hotel was recommended. The staff I personally encountered was friendly. I am an IHG member and my husband and I stay multiple times a month with IHG, this has to be the most outdated and poorly kept we’ve ever stepped foot in! I was so disgusted with my room! Things were falling apart, the bathroom sink had a crack the bathroom floor was dirty, the lighting in the rooms are poor and just makes you sad and the CARPET just makes you feel you shouldn’t remove your shoes. I would have requested a new room but my husband was so tired, I decided to suck it up for the night since I literally had to be up in a few hours. I thought I just had an outdated room but after seeing the room the bride was in I knew this was a hotel that has just been seriously neglected.
Outdated and Renovations needed
Bymsshea02
24 September 2019
The property you see online passed the exterior look is not what I expected from a Holiday Inn hotel. I booked my room last minute after my flight was cancelled. Price was reasonable and the front desk staff at check in was extremely exceptional. The room and hotel decor is were I will state did not meet my expectations. As soon as I opened the door I noticed a unique odor in the room. The carpet and room decor is very dated. The electrical outlet by the bed did not work. Microwave had been beaten or banged up by someone because of the visible dents. The room overall looked like someone had a massive party and destroyed, and the hotel cleaned the room instead of taken out of service and repaired. Hotel as a whole needs a major renovation.
Clean and Friendly
ByCNFricker12
17 October 2014
My experience with this hotel was excellent everyone was super sweet and the decor did not look like I was taking a trip to the 70s
Great Location
ByMNI-traveler
17 October 2014
Had a pleasant stay at this hotel. Had all I needed and was centrally location for my business needs. Decent food in the area.
Comfortable and Clean Room - Great Service
Byjgaustin
11 October 2014
I was very happy with my stay. Came to DC with my 2 sons for a Redskins football game. The room was very comfortable and clean. We all enjoyed our stay very much
Great Value
BySteelerFanDE
11 October 2014
Stayed one night while traveling in DC area for business meetings. Older hotel but clean and nice for the price. Bed was very comfortable. Staff was very friendly. Complimentary 24 hour coffee service in the lobby. Shuttle from hotel to Metro Stop was available and timely. Will definitely stay here again.
It was an OK room
ByGordon-
10 October 2014
All in all it was a nice room. Our room was above the entryway so outside noise was a bit loud. No sense in having a noon check out and tring to sleep in when the cleaning staff woke us up at 8:30. If I had to travel to DC again soon, I would try this hotel again.
Great double rooms with comfortable queen size beds.
Bymc4indh
09 October 2014
The bed was very comfortable and allowed for a great sleep.
Nice Place
By
08 October 2014
Clean rooms , nice staff. Come here often. I would say the food has taken a little down turn in the last year, but still good. TV system could stand an upgrade. And sometimes the WiFi connection is weak, depending where your room is.
Otherwise, grat place to stay.
Great hotel--Hard to get there
ByNRoch
07 October 2014
No complaints whatsoever about the hotel once I got there, BUT it's an unusually long hike---especially with luggage---from the parking lot to the entrance. That would be a setback unless you're rather athletic!