 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.2
87%
Recommend This Property
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Open Gallery
Bad experience
ByOscarcl99
13 July 2022
I arrived and they did not respect the reservation. They gave me 2 rooms and in one of the rooms, the bed had blood on it. They charged me fees that they never told me about and the attention of the staff was terrible
Great weekend
ByAna96
07 July 2022
Extremely good location, very friendly and helpful manager.
My worst experience
ByLeo 25
23 May 2022
I am Holiday Inn Diamond member and this has been my worst experience with Holiday Inn.
- Curtains and walls of the bedroom were stains like mud.
- The person of the front desk did not know the breakfast schedule and when I request my breakfast, the service was over.
- The smell of the bedroom was awful.
- The carpet was ripped in the two different places of the bedroom.
- I do not recommend this hotel to anybody.
Small room, Big service!
ByLibby B.
18 April 2022
We were taken aback by just how small the room was, but that is just part of the NYC experience! (It is actually very clever how they have fit a whole hotel into such a narrow space.) The room had a bit of "wear and tear" - worn carpet (that could use a deep clean), "artwork" on the walls from a very short, unnamed artist who works solely in Magic Marker, and some sheets that could use some a bit more spot remover. However it was a terrific location and our concierge, Michael, was super helpful and very friendly. While we paid reasonable rates, we felt like he gave us high-end service: helped with parking, provided excellent directions, gave good recommendations, and greeted us both coming and going. We had a terrific stay and will return in the future!
Great place
ByTennessee guy
12 April 2022
I very happy spent my first trip to NYC here. The staff was super friendly and nice.I had the best time and for sure be coming back. I'm from Tennessee and love the big city life
A new normal?
Byleszekml
14 December 2021
The location is excellent, that's why I would still recommend this hotel ( if one does not have too many expectations)
On the negative side: in four days we did not get single room service, regardless of that we asked and it was promised, the rooms are dated, there is no cups or coffee provided unless you ask, the paint is peeling off in some places, door hinges are rusted, shades are dirty, one lamp did not work, etc. (pictures upon request), On the positive side: we got new towels delivered quickly by the Manager when I called the external line (internal lines were busy all the time). So overall it was a strange experience and we travel a lot all over the world. Maybe it is a new NY reality :-( ?
Worst experience ever
ByDaveI57
07 September 2021
I've stayed at a number of Holiday Inn properties and they are generally clean and inviting, with no frills. I also stay at Kimpton and Intercontinental brand hotels. THIS WAS MY WORST HOTEL EXPERIENCE IN MANY YEARS...and I travel 30+ nights a year.
I made a 2-night reservation on line. When I arrived, I got a welcome, but not a great one from the person at check in. Was NOT welcomed as an IHG elite customer...nor given any ammenity that I was entitled to.
The lobby was small and cramped. Honestly, i thought i was entering a welfare hotel...it was a sad entry way and lobby. There was only one elevator working...and it took 5 minutes to come up from the basement, and a worker with several laundry carts appeared and ran the carts out on the main level.
On the 17th floor, there was an industrial fan blowing the humid air around, trying to evaporate a large spill in the corridor carpeting. Was a terrible smell. My room was off the corridor and the smell continued into the room. I could not get the air conditioning to cool the room despite an outdoor temp of about 85 degrees.
There were no plastic or glass drinking glasses in the room at all. No way to get a glass of tap water. No bottled water (for sale or complementary) either.
The next morning, I opted to check out of the hotel rather than spend a second sleepless night there. As i checked out, the clerk asked if I'd had a good night. When I said no and explained, she said that the manager would contact me within 24 hours. That NEVER happened.
Dave
Response
ByStill Peep
03 April 2020
I paid for every single room service order with my personal card when I checked out. That's how I know the additional amounts charged to my business card after check out were bogus.
Wall St. Holiday Inn Review
ByParis769
21 October 2014
The lobby is the size of a bathroom; Very small room; hard to find thermostat to set the to a comfortable temperature; coffee machine tray on the window sill.
Did not was bed quilt
ByBusinessBoy99
17 October 2014
Did not was bed quilt. It smelled the previous clients. Did not complain because it was very late. Just took the quilt off the bed but the damage was done. Did not sleep well. I'm a frequent clients. It the first time this happened.
Quiet clean and bargain
Bykackles
16 October 2014
NYC is very expensive and this hotel was clean, quiet and located near the Memorial and the Seaport. The room was small and dark given the building out our window but it was clean and comfortable. We were in for a weekend to walk around and enjoy the sites which we did easily. We were not in the room too much but were able to watch the baseball play off game, use wifi and shower. All worked out well and given the prices of other hotels, this was wonderful. Staff was friendly and efficient. Elevators were utilized by them much of the time for laundry but not too much of an issue. Right down the road from Starbucks and easy walk to Broadway.
not worth to try
ByRaymondqu
15 October 2014
As the diamond member of IHG group, this is the worst experience in my travel life. Unbelievable it is part of IHG. The hotel is so small, the price is so high. No water at room, no taxi service, no food to choose. NOT worth to try.