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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.2

based on 88 reviews
88%
Recommend This Property

Ratings Breakdown

88reviews

  • 5 Stars
    49
  • 4 Stars
    24
  • 3 Stars
    5
  • 2 Stars
    6
  • 1 Stars
    4

10 out of 10

By

20 October 2014

platinumelite

My stay at this location met or exceeded all my expectations. If I am in the area again, I will definately return.

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close to mall but far enough away from traffic

By

17 October 2014

club

found this to be the most comfortable bed and close to west Edmonton mall to suit my purpose.

Posted byHotelStaff
22 October 2014
Thank you for taking the time to comment on your stay. We are fortunate to have a great location, near West Edmonton Mall and are happy you found the bed comfortable during your stay. Once again, thank you for taking the time to comment on your stay. Regards, Violet Anderson
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Friendly, Professional Staff

By

10 October 2014

I have stayed at this hotel a number of times over the past 12 months. I started staying here because it is close to were I was going to be working. I now stay here even when I have business on the other side of town. The rooms are always clean, comfortable and in very good condition. For me though, it is the staff that make it a pleasure to stay here. I have yet a more friendly and professional group of people. They all seem to enjoy what they doing and it showed in how they approached everything they did. I highly recommended this hotel.

Posted byHotelStaff
17 October 2014
Thank you for taking the time to comment on your stay. We were pleased to read your comments regarding our team – they are the backbone of the hotel and without their excellent efforts we would simply cease to exist. They take so much pride in their work and I will take pleasure in sharing your comments with them. We look forward to your next stay with us and if we can do anything to improve your experience please do not hesitate to let us know. Regards, Violet Anderson
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Comfortable bed and great service.

By

07 October 2014

club

I would recommend this hotel. It is very clean, quiet and the staff are wonderful. Also very close to West Ed Mall :)

Posted byHotelStaff
17 October 2014
Thank you for taking the time to comment on your stay. I will be sharing your comments about your stay with our entire staff. Our team works very hard to ensure high standards of cleanliness and service. Feedback from guests recognising this is always appreciated. Once again, thank you for your kind comments. Regards, Violet Anderson
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Great service and friendlt staff.

By

01 October 2014

We came to Edmonton for the first time to celebrate my birthday. When we checked in we were early but they checked us in anyway. We wanted directions and were helped with nothing but graciousness.

Posted byHotelStaff
03 October 2014
Thank you for taking the time to comment on your stay. Our goal is to insure that all guests feel as though they belong during their time with us and that each visit is a special one. They take pride in their work and I will take pleasure in sharing your comments with them. Once again, thank you for your kind comments. Regards, Violet Anderson
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great

By

30 September 2014

club

Great clean hotel, excellent front desk service
Excellent food at Rickis attached to hotel.

Posted byHotelStaff
03 October 2014
Thank you for taking the time to comment on your stay. We were pleased to read your kind comments regarding our team – they are the backbone of the hotel and without their excellent efforts we would simply cease to exist. They take so much pride in their work and I will take pleasure in sharing your comments with them. Once again, thank you for your comments. Regards, Violet Anderson
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Home away from home

By

25 September 2014

Even though this was a visit I was not looking forward to, the staff made me feel as if I was home

Posted byHotelStaff
30 September 2014
Thank you for taking the time to comment on your stay. All of our staff are valued members of our team and we are delighted to hear that your stay was made that much more enjoyable as a result of their commitment. I will be sharing your comments with the team. Once again, thank you for your kind comments. Regards, Violet Anderson
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Would pick another holiday inn

By

24 September 2014

club

clean room, air conditioner was very slow to work and was so loud it disrupted our sleep.

the pool was so cold my son didn't want to swim in it

Posted byHotelStaff
30 September 2014
Thank you for taking the time to comment on your stay. We were disappointed to read that your stay did not meet the high standards that we set for our hotel. We appreciate you letting us know what we could be doing better. Once again, thank you for your comments. Regards, Violet Anderson
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Comfortable, clean room, great service at the restaurant

By

22 September 2014

club

Room was great, although the controller for the AC/Heat unit was showing its age and was hard to read. A digital control would be great. Maybe some bigger towels in the pool area, feels like your trying to dry yourself off with a face cloth. Restaurant staff were fantastic and friendly, very efficient. Food was good. Would be nice to have some sort of discount for meals if you are staying on the property, may be able to compete with other hotels close by that offer breakfast. Front desk staff were helpful and efficient as well. Internet was fast, and dependable. No complaints really.

Posted byHotelStaff
24 September 2014
Thank you for taking the time to comment on your stay. It was with pleasure that we read your stay was overall enjoyable, despite the few things we could be doing better that you kindly brought to our attention. I appreciate you letting us know what those are as it is through constructive guest comments that we are able to improve. I will be sharing your comments with the ownership to determine what can be done. Once again, thank you for your comments. Regards, Violet Anderson
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Smile

By

21 September 2014

club

As usual my stay was comfortable, accommodating and enjoyable.
Thanks.

Posted byHotelStaff
23 September 2014
Thank you for taking the time to comment on your stay. We were pleased to read that your stay was enjoyable. We look forward to seeing you on your next trip to Edmonton. Regards, Violet Anderson
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Great Hotel in West Ed

By

19 September 2014

platinumelite

Perfect spot for a business trip to West Wedmonton.

Posted byHotelStaff
23 September 2014
Thank you for taking the time to comment on your stay. We were pleased to read that you enjoyed your stay with us and found the location of the hotel perfect for your business trip. Regards, Violet Anderson
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Feels at Home

By

16 September 2014

club

Nice place. Attentive staff. Easy access to everything needed. Close to shopping stores and restaurants.

Posted byHotelStaff
23 September 2014
Thank you for taking the time to comment on your stay. We were pleased to read that you enjoyed your stay with us and you were well taken care of by our associates. Regards, Violet Anderson
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