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One night, a few hassles
ByAUBRH
settembre 13, 2019
I had a work trip and stayed at Holiday Inn LaGuardia Airport for one night. For the most part, it was a good experience. My problem was at check-in.
I get that hotels have check-in times, but I've never had a problem if I show up a little earlier than the listed check-in time. My work trip required me to be away from the hotel beginning at 2:30 p.m. until at least 11 p.m. When I told the clerk I was checking in, she said I was early and that a fee would be assessed -- unless I become an IHG Rewards member. At the point, the fee would be waived. I went along with it because I didn't want to pay a fee for a room I had already paid for. (I paid in advance.)
A side note: The clerk made a comment about me using a "cheap" website to reserve the room. Not sure what that had to do with me booking a room that cost $185 for the night. I would've paid the same rate had I booked through Holiday Inn's website. What difference would it make?
I also ran into a problem using a business credit card to cover the incidentals and parking fee. I paid for the room in advance, so that wasn't an issue. I haven't had a problem using this credit card in the past, but I couldn't use it until I consulted with my employer and had an authorization form filled out. That process took some time. (I arrived at the hotel at 1:30 p.m. I wasn't formally checked in until 2 p.m.)
After that stress, which wasn't ideal after driving nearly five hours to get there, I was allowed to access the room I paid for. The room was great. It was comfortable, had nice amenities and allowed me to relax after a long day.
When I checked out the next morning, the manager apologized for the hassle. She was polite and helpful throughout the process. I'm thankful for her customer service.
However, I won't be staying there again. For a one-day trip, there were a lot of hoops to jump through. The $50 fee or sign up for the rewards program ultimatum left a sour taste in my mouth. I didn't show up early in the morning to check in. I showed up at 1:30 p.m. It felt like I was being nickel-and-dimed. I found the comment about using a "cheap" website to be out of line, especially after this hotel is telling me that I need to pay more (or join the rewards program) if I want to check in.
And while I acknowledge that it doesn't hurt to be safe, the process involving the business card was a bit much. There are safeguards (read: laws) in place to prevent fraud. In this case, I was authorized in advance to use this credit card. I've used it at other hotels without any problems. I explained the situation to those hotels and they said it wasn't a problem. That wasn't the case at Holiday Inn LaGuardia Airport. It seems they operate under their own set of rules that are different from other hotels, including other Holiday Inn locations I've been to.
Excellent Across the Board
ByMason’s NaNa
luglio 01, 2019
My encounter with this hotel was originally for a one- night stay at Employee Rate for a weekend with my daughter-in-law. This was a “1st” time stay for me and a “1st” time visit to NYC for her. Starting with pickup from airport, the shuttle driver was right there at the area we were to get him. Check in with Michaela was a breeze. So professional- we were to go to Brooklyn for the remainder of our visit but my daughter wanted to stay where we were so I was able to extend my stay. I spoke with Ivonne Saturday morning who took great efforts to assure us of continued EXCELLENCE. The room, the bed, the staff were Outstanding. The housekeeper was on point although we didn’t want her to clean the room but refurbish towels, she responded with a smile. We dined for breakfast Saturday morning and that was above expectation and the dining and drinks in the bar Sunday night was fantastic. I would HIGHLY recommend staying here as I will ALWAYS be here for my future stays. KUDOS to Management for a Team well deserving of recognition for EXCELLENCE ACROSS THE BOARD!!!!
October stay
ByDJ47
ottobre 15, 2014
Our first visit to New York City! comfortable hotel, neighborhood not too conducive for evening stroll. But, did walk to subway and was ok during day hours. Room was clean with comfortable beds. Staff friendly and attentive, however, the diniing room not properly staffed for evening dinner hours. Very long wait time for food and service. However, food was good and fairly good value. Hotel price on the high side, but I guess average for this part of country. Overall good experience and would recommend!
Restaurant is a hidden gem
Bycap10mc
ottobre 15, 2014
The staff across the board were excellent. The best surprise was the Restaurant. The food (Italian leaning) was excellent and the menu was surprisingly broad. Hotel should update the décor for a better atmosphere but who cares when the food and service are as good as it was when I ate there
Great Stay!
ByCJack
ottobre 15, 2014
Nice Hotel. Convenient to the subway (1/4 mile). Staff exceedingly fantastic and helpful. I would stay again here next visit.
Great Stay in NYC
ByMarkUS2
ottobre 14, 2014
Rita at the front desk was very helpful and pleasant to deal with when I arrived. Always a great stay at this hotel.
The Pine Restaurant is also wonderful!!
Great price for the location
ByYaire
ottobre 10, 2014
I travel to New York to visit family at least once a year. Ever since I discovered this gem within walking distance to my family's home I decided to stay here. Not only did I was given the best service, but the staff was attentive and amazing. They took good care of me and my child. I normally travel alone and I get nervous traveling with my child but I feel completely safe at this hotel every time I stay here. The restaurant has the best food at reasonable prices and the waiting staff is very professional. We loved this place so much that my family is planning on hosting a party here next month. I would definitely recommend it to everyone.
HI-LGA
ByMike814
ottobre 09, 2014
Clean, safe comfortable room, good service. Two recommendations: Platinum members should have free parking; also, why not provide Keurig coffee makers in rooms instead of the ones I never use that make lousy coffee?
Great Location near airport
Bychrisa614311
ottobre 08, 2014
It was neat, comfortable and the staff a very courteous.
Excelent hotel, handy location
ByScripnic
ottobre 06, 2014
The hotel is clean, despite its old looking structure. Room is comfortable, and everything works just fine
Place to stay for a Mets game
Byhsm327
ottobre 03, 2014
Well, this hotel is close to Citi Field and the restaurant inside, The Pines, was awesome. Other than that, this is not a hotel I would stay at again. When we arrived check-in was easy and pleasant. Sadly in our room the TV didn't work and the shower floor had dirt on it. Upon further inspection we found that the drain in the shower was completely blocked. The water would not go down at all. Ugh! We did let the front desk know, but nothing was fixed. I mentioned all this again at check out and the desk clerk said nothing. Pretty frustrating overall.
OK Hotel to do business in New York
Byf300
settembre 30, 2014
Chose hotel based on proximity to subway stop, reasonable price and expectation that a minimum standard would be available based on Brand.
Met my expectation