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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
85%
のお客様がこのホテルをおすすめしています。

総合評価

4.2

XXに基づく 114 お客様レビュー
85%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

114お客様レビュー

  • 5 スター
    69
  • 4 スター
    23
  • 3 スター
    8
  • 2 スター
    5
  • 1 スター
    9

Room was ok at best

By

3月 29, 2022

Booked on another website. Reservation included breakfast for 2 but hotel was not aware. Had to prove that my reservation included breakfst. However, I wasn't interested in the breakfast because the food looked horrible. What was served should never be served to anyone.

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out of order

By

11月 19, 2021

The alarm clock was not set to the correct time.
the TV channels did not match the Guide (apparently this has been a problem for a while, saw a post from the 12th mentioning the same issue)
The only ice maker working was on the ground floor. a gentleman at the front desk said he'd been working there 5 months and its been that way since he started - what's the issue? This is inconvenient. why have them plugged in on the other floors wasting the electricity if your not going to have them working?)
The shower curtain did not reach the tub - i told front desk and they had it replaced.
Booking asks how many guests will be staying in the room, so you'd think they would provide more than 2 bath towels. we didnt even really get 2 towels as one of them was more like a runner at only 24" wide! I asked the front desk to provide additional towels while we were out, again, one of the towels was this same half breed. Here's a hint, women require at least 2 towels, be considerate and provide 2 per guest. (and i wish hotels would figure out that most adults can't wrap these tiny towels around their bodies).
The Bed was nice and soft/comfortable, but the lounge and other chair provided to "relax" in, are terribly stiff and uncomfortable.
the room (324) was quiet, could not hear neighbors.
Occassionaly heard vehicles driving by, but not bad.
The single elevator in the building was out of order one night. It was repaired by the time we left the following afternoon.
The kitchen we were told was under renovation, it was not open at all during our 4 night stay. not sure why the kitchen needs to be open to even provide coffee or water in the lobby.
the last time we were in the area we stayed at a Holiday inn Express - that hotel provided dispensers of quite nice shampoo, bath wash, etc. Strangly, this Holiday Inn provided individual squeeze packets of shampoo, soap etc. (i liked the dispenser brand at the express).
Location was nice, we were able to walk to several restaurants; Cantina Laredo and The Londoneer were both excellent!

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could have been good but it wasnot

By

11月 12, 2021

arival was good but due to wifes stroke 2 years ago i requested a ada room with handrails on left due to wifes right arm not working the was told when booked not a problem well hand rales were on right totaly useless to us front desk had no idea or desire to locate a room that would work when we got back that evening there was NO hot water well i say that ran sink 20 min and it started to get warm went to desk to ask about it there were several other people that were like realy another day of no hot water as a plumber i asked to see boiler room the circulation pump was down and needed to be replaced . our shower valve cartrage was installed backwards so water was hot first then cold stains on our carpet were very bad our son and family gust moved to that area and we will be making the trip a lot just may half to find another handycap acessable place to stay

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Exceptional customer service-Brittany

By

8月 14, 2021

club

The hotel is renovated but a little more should be done. The carpet needs to be thrown away. All of it.....The customer service that we experience made our stay a wonderful one. Brittany went above and beyond. Thanks for everything.

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great service

By

10月 16, 2014

club

great service from entire staff; breakfast was very good with a wlde variety to choose from.

投稿者HotelStaff
10月 22, 2014
Thank you for the great review! Please come and see us again soon!
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Smoking Rooms

By

10月 16, 2014

We were on same floor as smoking rooms. Even though we were on a different hall, the smell was awful. Luckily it did mot get into our room but made the trip to our room less than pleasant. Not sure what solution is but worth a look. Other than that all was great.

投稿者HotelStaff
10月 22, 2014
Thank you for your feedback I have shared this with the staff. I am glad to hear that your stay was good besides the smoking rooms hallway smell. We will try to do better.
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Excellent value

By

10月 16, 2014

Great choice in Dallas: excellent location, good price, comfortable, excellent breakfast and staff

投稿者HotelStaff
10月 22, 2014
Thank you for the amazing review! I have shared this with the staff! Come see us again!
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Great stay again

By

10月 14, 2014

platinumelite

Once again I enjoyed a great night @ this property. When I stay it is always after a long tiring day and it is fantastic to be able to go to the room after being greeted so nicely and to enjoy the room with no problems or issues. The staff as always was very helpful and courteous. The manager Michelle, staff Janine,Rosa and Diane always greet me with a smile and I feel they actually care that my stay be not only a good value but beyond.

投稿者HotelStaff
10月 22, 2014
WOW! Thank you so much! I am sharing with the staff! We do appreciate you and hope that you see value in your stay! Thank you for noticing! Please come see us again!
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Good Job

By

10月 11, 2014

platinumelite

I like this friend hotel and its service in Dallas area.

投稿者HotelStaff
10月 14, 2014
Thank you please come and see us again!
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Pleasantly surprised

By

10月 08, 2014

In checking rates for the area, this fit my budget but I was a little concerned that it would just be 'average'. My daughter and I were both pleasantly surprised with our choice. The hotel was clean, beds and pillows were comfy - we enjoyed the stay and would choose this hotel again.

投稿者HotelStaff
10月 10, 2014
Thank you for the review! I have shared your comments with the staff! Please come and see us again soon!
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I love this hotel

By

10月 07, 2014

club

Each time i travel to the Dallas area, me and friends always stay at this hotel. Wonderful and quiet location. Staff is great. I will give this hotel 10 thumbs up any day

投稿者HotelStaff
10月 10, 2014
We appreciate your kind words and thank you for taking the time to review us. We hope to see you all again soon!
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My stay

By

10月 07, 2014

platinumelite

My stay as usual was a pleasure. The staff as always was very cordial, helpful and all of them know and call me by name every time I stay at this property. The room was clean, well stocked with amenities and everything worked. I will for sure stay there again as my travel allows me to.

投稿者HotelStaff
10月 09, 2014
Thank you for the Great review! I have shared this with the staff! Please come and see us again soon!
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