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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
87%
のお客様がこのホテルをおすすめしています。

総合評価

4.2

XXに基づく 146 お客様レビュー
87%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

146お客様レビュー

  • 5 スター
    64
  • 4 スター
    63
  • 3 スター
    11
  • 2 スター
    6
  • 1 スター
    2

A Fascinating and Attracting Holiday Inn Experience

By

8月 30, 2021

I am not a frequent guest to HI brand. For business trips, my top choice would be InterCon or other hotel groups. But the location contributes to my selection. Hence if you are a similar business guest pls read this short passage and I hope this would help.

The hotel locates in the centre of Macao Peninsula, with bus stops onsite. This facility guarantees you could reach any site within 10 minutes in the main island. Thus the convenience is very satisfying.

For the service, every staff in this hotel is passionate. It is their enthusiasm that makes HI Macao a home outside. When you are exhausted by piles of work, you could go to the lobby bar for a short chat with the nice gentleman there. I believe that would be quite relaxing.

Finally, the hotel maintains the highest standard. They didn't reduce the benefits of member benefits but satisfy any request you may have. They always go one mile beyond the brand standard and compliance (like upgrade to better rooms and complimentary B'Fast). For my short stay in Macao, such experience left me deep impression and movings.

Also: True Recognition & Compliments to the whole FO team and F&B team for their hard work.

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員工態度必須改善、餐飲選擇及靈活性有待提升、房間存在不少問題 Staff attitude must be improved, dining options and flexibility need to be improved, and room are many problems

By

6月 26, 2021

禮賓部及健身中心方面,菲律賓籍員工態度極度惡劣,當抵達酒店時,站在門口的門僮完全很不情願開門迎賓,進入後,住客攜着大小行李並沒有任何協助把手騰出來出示健康碼,只是很沒有禮貌地走過來說”朋友健康碼”盯住,但當時他竟然與鄉里正在進行FaceTime,可想言之他的態度。至於健身中心的Aries,要求額外毛巾與水的時候,便說公司規定每人只有一條毛巾,水喝光後,問他取多支時,他說剛剛已給了你,那公司規定他大部份時間只顧在櫃檯做私人事嗎?無視泳客向他反映設施問題,走咗去做其他事。餐飲方面,自助早餐選擇很有限,連普通麵檔、蛋檔、點心全都沒有,不去吃也不會覺得可惜。廚師完全不能按食客要求更改材料兼且份量少,甚至點菜單都不能,但菜式欠缺該材料時,沒有詢問食客便直接省略,處理食物時也不戴口罩,完全係Omakase (廚師發辦),廚師大晒。房間方面,存在不少問題,地氈每個角落總是滿佈疑似紅酒漬,窗天花燈有盞壞了,電視看看下無線台竟然黑屏彈出來需要收費,之後部電視所有頻道全部彩色格仔吱吱聲,冷氣掣整晚不間斷發出吱吱聲響。浴室方面,風筒未吹完之際無故壞掉的,花灑固定架有缺口,浴缸塞不見了,只有一個斷鏈的塞在浴缸旁,裝洗漱用品的櫃桶竟然有一角上手客人剩餘的包裝在內,廁紙質地較粗糙,以上這些問題都應該必須作出改善。

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宾至如归

By

10月 05, 2020

疫情后再次回到澳门假日酒店,服务一如既往的贴心,入住送了安心礼包,里面有口罩,消毒用品,退房送了瓶装水,真的很用心

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宾至如归

By

10月 05, 2020

疫情后再次回到澳门假日酒店,服务一如既往的贴心,入住送了安心礼包,里面有口罩,消毒用品,退房又送了瓶装水,真的很周到!

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cv,j

By

12月 19, 2018

platinumelite

- Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention
- Refrain from mentioning competitors or the specific cost of your stay
- Do not include any personally identifiable information, such

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Staff & Serice

By

10月 20, 2014

club

Great staff & services. Very helpful & friendly. It will be excellent if the hotel is able to provide free transportation from & to airport. Overall, my family has a great time staying in this hotel. Keep up the good work & services.

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乾淨舒適的酒店

By

10月 16, 2014

club

乾淨舒適的酒店,唯一美中不足的地方是樓層維修,無法好好睡,且入住到與隔壁房有通道門的房間,隔音效果較差,可聽到隔壁房客的聊天內容, 其餘方面皆不錯,可接受

投稿者HotelStaff
10月 20, 2014
親愛的Han han, 感謝閣下選擇澳門假日酒店, 並在百忙之中抽出時間填寫線上客人滿意度調查問卷。 很高興您對我們酒店環境作出好評和稱讚。您的認可對我們來說很重要。其實本酒店現正進行一連串翻新工程之計劃, 不斷地進行各大小的更新工程及維修保養, 以提供一個舒適環境給客人。對於您在住宿期間遇到的房間隔音之問題, 謹代表本酒店向您致上萬分歉意, 並且已將意見交給相關部門主管跟進以致力為客人提供更好的入住體驗。請相信我們始終致力為客人提供更好的入住體驗。冀于短期內再有幸服務尊駕。 敬祝 生活愉快! 澳門假日酒店
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整洁干净

By

10月 16, 2014

club

入住时,前台客服不会主动提示及告知酒店wifi情况。
酒店设施挺不错,干净整洁。比预想中的好,总体感觉不错。

投稿者HotelStaff
10月 20, 2014
亲爱的clairej, 感谢阁下选择澳门假日酒店, 并在百忙之中抽出时间填写在线客人满意度调查问卷。 很高兴您对我们酒店设施和酒店环境作出好评和称赞。 您的认可对我们来说很重要。对于有关wifi提示之宝贵意见已交给酒店管理层和相关部门参考以及作出相应之培训和行动以致力为客人提供更愉快的入住体验。 最后, 再次多谢阁下推荐亲戚朋友入住本店和对本店的支持。 您的满意体验是敝店力臻美善动力之泉。 敝店定当努力不懈提供真诚之服务给每一位客人。 冀于短期内再有幸服务尊驾。 敬祝 生活愉快! 澳门假日酒店
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NA

By

10月 12, 2014

club

Overall the stay are good and easy to shop around.

投稿者HotelStaff
10月 20, 2014
Dear Anonymous, Thank you for sharing with us about your experience. We appreciate your feedback as we are always aiming to improve and provide a better stay for our guests. We are delighted to hear that you were able to take advantage of our strategic location. Your support means a lot to us and we really appreciate your recommending us to others. We look forward to seeing you again soon. Best regards, Holiday Inn Macau
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Good, convenient hotel

By

10月 10, 2014

club

It was unfortunate that the hotel were carrying out noisy renovations over such a busy time but they did their best to accommodate guests as far away from the works as possible.

投稿者HotelStaff
10月 15, 2014
Dear Vicky11, Thanks for staying with us and for taking the time to write a review about your recent stay. Regarding to the renovation noise, please accept our sincere apologies for any inconvenience that has caused to you. Our hotel has been undergoing renovations in order to continually improve guest room experience. Besides, we are also thankful for the recognition given to our staffs’ effort in minimizing the impact to our guest. Again, thank you for recommending us and we look forward to your return. Best regards, Holiday Inn Macau
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服务一流

By

10月 06, 2014

club

工作人员热情,素质高,酒店环境很好!下次还会入住!这次澳门之行让人感觉非常开心舒服,期望酒店早日装修完成,我会推荐亲戚朋友入住假日酒店!

投稿者HotelStaff
10月 10, 2014
亲爱的Anonymous, 感谢阁下选择澳门假日酒店, 并在百忙之中抽出时间填写在线客人满意度调查问卷。 很高兴您对我们酒店员工的服务质素和酒店环境作出好评和称赞。 您的认可对我们来说很重要。 其实本酒店现正进行一连串翻新工程之计划, 不断地进行各大小的更新工程及维修保养, 以提供一个舒适环境给客人。 请相信我们始终致力为客人提供更好的入住体验。 最后, 再次多谢阁下推荐亲戚朋友入住本店和对本店的支持。 您的满意体验是敝店力臻美善动力之泉。 敝店定当努力不懈提供真诚之服务给每一位客人。 冀于短期内再有幸服务尊驾。 敬祝 生活愉快! 澳门假日酒店
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Decent Hotel

By

9月 30, 2014

club

A decent hotel with basic amenities present. Rooms are clean.

The staff are ever trying to accommodate and resolve the issues you have at hand. This is a good thing.

Hotel is close proximity to various popular hotels, casinos, landmarks etc.

Opposite a Police station. Security enhanced!

投稿者HotelStaff
10月 07, 2014
Dear AK985, Thank you for sharing with us about your stay, we appreciate your feedback as we are always aiming to provide better stay experience for our guests. We are glad that you found our room accommodation and location was the highlights of your stay. And we are also thank you for the mention on our friendly staff which can highly motivate our team to maintain and improve the quality of service in the future. Again, thank you for recommending us and we look forward to your return. Best regards, Holiday Inn Macau
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