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86%
のお客様がこのホテルをおすすめしています。
総合評価 4.2
86%
のお客様がこのホテルをおすすめしています。
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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー＆評価を確認してから掲載しています。
86%
のお客様がこのホテルをおすすめしています。
総合評価 4.2
86%
のお客様がこのホテルをおすすめしています。
|
Adequate Rooms, terrible food
ByEggo76
10月 20, 2014
I have stayed at this Holiday Inn several times and have found that the food served in the bar and restaurant area has gradually got worse and worse. The waiting times have got longer and the staff have even brought mains out with starters !! Very disappointing to say the least. The last time I complained to the waitress she just agreed with me and laughed. Not very helpful really !!
dining room staff very friendly
ByRogee
10月 16, 2014
Apart from shortcomings already mentioned, the stay was OK, but the matresses could be improved.
Short break in Norwich
ByFarmer Foster
10月 14, 2014
Had a great time in Norwich, did all we came to do and more. Hotel was a perfect location for us and as always spot on.
excellent froendly staff
ByRick @ R.M.
10月 12, 2014
A memorable stay at IHG's Norwich, good food and the profssional friendly staff couldn't have been more helpful when I realised that I had mislaid my wallet. I was assured that, although my credit cards were now missing, there would be no problem with the bill, and it would be sorted. A full search of my room, communal areas and car park resulted in it being found, and returned to me. I would reccomend this hotel to all memebers of my team.
They fail again!
Bypair211
10月 11, 2014
Hotel is fine on the outscrits of the city about 5 min drive from the centre of town/shopping areas/wonderful Norman castle & Cathedral. Setting nice and quiet area overlooking fields.
Room and bathroom were clean, however, the bed was rather lumpy and you felt like you were on a roller coaster when your partner turned over.
Opted for the inclusive breakfast rate which was good value almost 2 for 1 compared with the "roll up rate" for beakfast. Fine selection of cold (cheese, ham, cerals, cakes, fruit and yougurt) and hot options (full English, toast, fresh made pancakes) Tea, coffee, juice and water.
However, as a platinum Elite member of the IHG scheme I receive a warm welcome and thanks for my loyality to the IHG chain at hotels all over the world, however, not at this branch!
This is the third time I have stayed here at a weekend and on each occasion there has been no comment or anything about my membership level. (I tried the HI at Norwich airport in July and they knew I was a Pt member on arrival). I did, however, get free internet access so they knew I was a club member!
Previously I have got a voucher, as this hotel has been full with functions so no "free" space for an upgrade, which is fine that bit is just pot luck! On this occasion no comment, no voucher, nothing! I took this up last time I was there with the reception manager and training was to be given, enough said!!!!.
Large room and bathroom for disabled
Byd1e2n3nis
10月 09, 2014
As my wife dislikes stairs we booked a room for the disabled. This was very large and the bathroom was the largest we had ever encountered. Unfortunately it was rather cold and the hotel hot water heating system was not in use. We told reception and a safe electric heater was brought to our room, very promptly. This proved sufficient for our stay. Otherwise no complaints. The dining room staff were very efficient and we enjoyed eating there, particularly as we sat well apart from a large coach party!
always a delight
Bytortangtalong
10月 09, 2014
It is always a delight to stay in this hotel, staff are friendly and very professional, breakfast is always excellent, will definitely recommend this hotel to everyone i know
Good staff
Bygazza1964
10月 03, 2014
The reception staff of Julie and Bethany helped me with some work documents that I needed, this was well appreciated. I found all the staff to be very polite and helpful.
A good stay
ByCharliemak
10月 01, 2014
In spite of the hotels modernist austere exterior, the hotel is very welcoming and clean.
The staff were very attentive and all facilities I used were good.
MR A H HOWARD
ByGwenart
9月 28, 2014
My wife and I visited Norwich to celebrate her birthday.We wanted somewhere new to visit and we wished to visit the Norwich Record Office to further some of our research into my wife's Family History.
We found that Norwich did not disappoint and Holiday Inn,Ipswich Road made an ideal and Comfortable base.
Breakfast
ByKuddlyKen
9月 27, 2014
I have 2 complaints regarding breakfast. This was spoilt by the poor quality of the sausages on offer; also on 2 mornings my wife choose scrambled eggs, but found parts of the eggs to be grey, to such an extent the staff offered to get her some freshly cooked eggs
Great customer service
ByVal0510
9月 26, 2014
Great staff here who will make your stay here very comfortable. Very attentive and efficient to correct any issues. Bathroom was a little on the small side for 2 guests - one at a time only! Other than that, the staff, including the lady who cleaned the room, were excellent!