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79%
のお客様がこのホテルをおすすめしています。
総合評価 3,9
79%
のお客様がこのホテルをおすすめしています。
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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー＆評価を確認してから掲載しています。
79%
のお客様がこのホテルをおすすめしています。
総合評価 3,9
79%
のお客様がこのホテルをおすすめしています。
|
Great service.
ByLexAllure7
maggio 21, 2022
Thank you for everything—All the Holiday Inn staff are amazing and we really appreciate the help and level of service we received with every request and interaction. Ms. Maggie always went above and beyond each time she assisted me. She made me feel like I was home with her hospitality and beautiful soul!!
AWFUL
ByLeenie79
luglio 27, 2021
This hotel was by far the worse hotel I have ever stayed in . The front desk man who checked is in was awful and rude. He seriously lacked people skills. He informed me that I had to bring down my dirty towels because they don’t do room service. We went through 4 rooms. The 1st room the door was broken. The rude man at the front desk told me that I didn’t know how to use the door knob. The second room was bad. The Was held by a wooden box. The head board was barely screwed into the wall. The carpet looked like it had not been vacuumed in months. The walls had holes all over the room. The list goes on and on. However, the most disgusting thing was the dirty sheets when I checked the bed. So on to room #3. The AC and the fridge didn’t work. Room number 4, was the cleanest room we had, but still not great. The AC was still held up by a wooden box. The bath tub faucet was not installed correctly, it was siliconed to the wall. I can’t forget about the roaches. Oh, don’t let me forget about the pool. They have 2. The outdoor pool was empty. They never worked on it the entire time we were there. The indoor pool was worse. It had water in it, but no way I was putting my big toe in that. The pool was gross looking you couldn’t see pass the second step and it was flizzlin like a coke can. The had so much shock and chlorine unit that your eyes burned when you walked by it. These people clearly are clueless on how to take care of the pool. The people who own this hotel are CHEAP!!! For goodness sakes hire some to fix things stop putting the AC on a wooden box or using silicone to put a facet on. DO YOURSELF A FAVOR AND DO NOT STAY HERE!!!!!
Did nothing to rectify the situation
ByUsmcguy
giugno 07, 2021
First didn't ever tell me there was a $100 deposit when I checked in but whatever,that's fine then when they gave me my room it wasent cleaned het..urine in the toilet trash everywhere..went back down to get another room and she juat said oops..asked for manager she said he was on vacation..asked for discount..she couldn't give me one.. they said they have a pool and bar..both closed..never stay here again
Very Pleasant Environment-Great Staff!
ByA loccal
maggio 29, 2021
The hotel was fantastic! The hotel is centrally located and provides plenty of parking. The Management staff was very pleasant and accommodating. The room was modern and well maintained and they offer night time security. Overall I had an awesome experience!
Extremely Rude Night Auditor
Byclynnf
settembre 06, 2020
The room was clean and functional aside from the lack of shelving in the bathroom area. I noticed as well that the common areas are only cleaned once a day and with traffic from hurricane evacuees, it got very messy very quickly. I do understand this situation but it made me think of the other things that may be missed during these times. The front desk associate working 3-11 on 08-28-20 was extremely friendly and informative, both in-person and over the phone. However, that experience was short-lived once the auditor came in. He was extremely rude at check-in and proceeded to stay that way throughout the weekend. He was a smart a**, plain and simple. I asked for extra towels on our first night so that we wouldn't need service from HK during our stay and he refused several times before he finally gave in, after calling me "pushy", of course. This was also after several very condescending remarks about toothbrush color and "what do you need now"'s. I didn't interact with him at all after the towel situation because I was baffled at his behavior, especially considering his age and his profession. Very disappointed to have ended such a long day of travel with such an unwelcoming and inconsiderate staff member. I also understand how unfair it is to base my entire experience off of one person at your facility but every time I recall the trip, I think of how rude he was and then I'm upset all over again. It truly is a beautiful property and I hope that my next visit will be better than the last.
The worst experience, looks great outside but worst inside the room.
BySwathi
settembre 21, 2019
The worst experience I ever had. The first day after my long flight from SFO to Dallas, I checked in late into a room with a broken AC where all night it was making sound and no AC coming out of it . Just imagine sleeping in a room with those high temperatures in Dallas without ventilation all night. It was a torture!!The same day I realized that the bathroom was used by someone and they didnot flush it ,the toilet had the formations of fungus or bacteria not sure what it is and it was a huge risk of using a toilet like that , but I'm forced to use it as I can't go anywhere in the middle of the night. Next day they tried replacing the AC and as a result they left some water on the floor and i tripped on the floor, luckily there is a wall that I was holding onto. Second day I realized that the handle of the cupboard was broken and hurt my finger. Since day one I reported all of these issues at the front desk, they always replied with a sorry and a delayed response to the issue .When checking out, the front desk agent said that she took a note of all the issues and her manager will call me and talk to me about it and see what could be done about the expense and inconvenience. So far no one called me or emailed me about anything. The price in Richardson for this hotel room is very expensive, and the service what I received was very cheap and I absolutley don't recommend this hotel.
Poor quality bed, great front desk
Bybb1972
ottobre 17, 2014
Outstanding front desk team, very friendly. Hotel is being updated. Beds in the room needed to be replaced. Poor quality mattress offered no support.
Great Service
ByKT30
ottobre 13, 2014
nice hotel and great staff. close to Richardson business area. Food service is very good.. Rooms are quiet. Pool is very nice.
Nice Place
ByYmetx
ottobre 12, 2014
I was impressed on how nice this hotel is inside. I received an upgrade which was super good!
wonderful visit
ByMari2014
ottobre 12, 2014
Confortable hotel with a friendly and efficient staff. Also the breakfast was very nice and the waitress very helpful. It was nice to be upgraded without having to ask for it and I liked the extra security for my floor.
Pretty fair property
Bytracwagon
ottobre 10, 2014
Other than the dining being average at best, they rest of the facility is very nice.
old and out datedexecutive
Bymaf2250
ottobre 09, 2014
I was upgraded to the executive level and the room was nothing special, it felt like a cheap local inn. I did see that they are planning to renovate very soon, so the out dated stuff will be gone.