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71%
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전반적 평가

3.6

기반: 110 이용후기
71%
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Ratings Breakdown

110이용후기

  • 5 스타
    34
  • 4 스타
    33
  • 3 스타
    21
  • 2 스타
    11
  • 1 스타
    11

Dirty room with mold on floor and walls

By

1월 16, 2020

I arrived to a very warm room, and opened the window, which fell off it hinges and could not be closed. While working with this, I discovered mold and fungus along the window, on the walls, curtains and floor. When I finally located someone at the check in counter, she could not help me and promised a new room the day after. I was left suffering from a windy, noisy and rather cold night with the broken window. The following day I had to address the hotel manager to get a new room. There was the same fungus and mold problem. A lot of dust was found on hidden surfaces in this room as well.

This hotel is in deep trouble and not suitable for human use.

No refund was given, only "You have to complain by mail."
Complaint is sent.

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Cold, damp, dirty...

By

10월 20, 2014

I've stayed at this hotel before on one of the upper floors and my recollection is that the stay was absolutely fine. On this occasion i was given a room with 2 double beds rather than the standard room id booked and this meant i was placed in a room on the ground floor along one of the least appealing corridors i've ever walked through in a hotel.

My room was cold as i entered and I soon realised why, the room in question was at the end of the hotel so had 2 outside walls... one of which had a very bad and clearly visible damp problem. The air conditioner/ heater was situated very near the damp area and was woefully inadequate to heat the room either due to the ambient cold temperature or poor placement of thermostat, so having turned it on to make the room warmer, i just ended up with a very warm corner of the room, and the rest (especially the bathroom) freezing.

Following that unpleasant find, and the generally unwelcoming and unrelaxing nature of the room i began to notice the poor refurbishment and poor repair of the room... and then to top it all the lack of cleanliness.

The lights were so gloomy that it was hard to tell if the room had been cleaned very well but when i saw the cobwebs (spiders webs) i wondered if id been put in a room that was hardly ever used. There were cobwebs everywhere, i counted 4 large and dirty ones, before i stopped looking...

It was around 1am at this point and i needed rest and didn't have time for a discussion at reception, I assumed the cleanliness would be solved the next day and i would speak to reception on my return from the office.

So I went to bed, and slept badly due to the either very hot or very cold room depending on whether the heater kicked in... When i returned from the office the next evening my room was not cleaned, that is to say all the cobwebs were still in place, and it was of course still cold and damp due to the poor heating.

When i made a representation to reception about the state of my room (photos in hand) i was immediately moved down the corridor to an identical room (minus the damp and cobwebs), this solved the problem, but the replacement room was still pretty unpleasant and when you consider the price there is a mismatch.

So what id say about this hotel is that its inconsistent, there is a lack of attention to detail and clearly an issue with cleaning. The staff are very helpful but it seems understaffed otherwise these issues wouldn't happen in the first place.

Photos attached.

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Transport from airport & Dinner service

By

10월 19, 2014

club

Shuttle or bus until 22:30 and available dinner all night at reception hall. Staff amability. Comfortable rooms.

게시자HotelStaff
10월 21, 2014
Dear Johnson93, It is a great pleasure to read your 5 star review! We are looking forward to welcome you again soon. Kind Regards, The HI team
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a good place to stay

By

10월 16, 2014

A comfortable room with good facilities. The hotel was quiet despite being fairly crowded and close to airport. Only difficulty was that shuttle service does not run all day.

게시자HotelStaff
10월 20, 2014
Dear AlexF999, Thank you for sharing your feedback! These are very important to us to deliver a perfect service to our guests. We are looking forward to welcome you again soon! Kind Regards,
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Brussels Airport Hotel, more yhen you expect.

By

10월 14, 2014

club

The Holiday Inn hotel in Brussels airport is close to the airport, but not so close that you suffer from disturbing traffic.
You can hear the take off of the airplanes sometimes, but not really disturbing. I use the hotel because it is also close to the office area of Diegem where most Global companies have their HQ for Belgium or Europe.

In the evening after rush hour you are in the city center within 10-12 minutes drive.

The rooms are rather big, flat screen TV with an enormous number of channels, simple bathroom good desk to do some work, or write reviews for hotels.

The Gym and Swimming pool (indoor) are good and as far as I know included in the price

Staff is very friendly and multilingual.

Restaurant has a good chose in fish, meat and pasta's. One drawback and that is that it is situated in a non Window area, so better not have a romantic dinner with your partner....

게시자HotelStaff
10월 20, 2014
Dear Lars62, Thank you for your feedback concerning your latest stay at our hotel! We appreciate these comments very much. The entire management of the hotel is pleased to read you enjoy our service and facilities. We are looking forward to welcome you again soon. Kind Regards, The HI team!
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BED

By

10월 13, 2014

club

GREAT HOTEL THE STAFF EXCELLENT ONE OF THE BEST HOTELS IVE STAYED IN BELGIUM THANKS ONCE AGAIN CHEERS.

게시자HotelStaff
10월 20, 2014
Dear GOONERMONK, Thank you for your feedback. These comments our a great motivation to all staff of the hotel. Looking forward to welcome you again soon. Kind Regards,
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Friendly Clean professional

By

10월 13, 2014

Hi Guys

Overall a pleasent experience

Evening meals lets the team down badly. Poor menu, slow service, poor quality food.
Sorry guys but this is the chink in your otherwise respectable armour.

BR

게시자HotelStaff
10월 20, 2014
Dear gkeogh , Thank your for staying at our hotel and for your feedback! The comments are extremely important to the entire management team of the hotel. During our daily meetings we decided to chance our restaurant concept. Please pass by as from mid October 2014 and test our new menu choice in our bar and restaurant. Kind Regards,
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Shocked business traveler

By

10월 09, 2014

club

This was the second time I was staying at this hotel and while my first stay (10 months before) was a very pleasant experience this one was the complete opposite.

My overall review is very negative because of the following points:
1. The hallway carpet on my room floor (2nd floor) was extremely dirty with food and beverage stains all over the floor especially in front of rooms. It looked more like what I'd expect from a cheap motel.
2. The frames of the doors to several of the rooms were badly banged with chipped paint and scrapes on them and again lending to the overall cheap motel look
3. While the room itself looked very clean I was completely petrified when I saw a COCKROACH, yes a live cockroach in the bathroom. And that was pretty much it. I couldn't believe how much worse this could get but wait there was more:
4. The next morning (luckily I was only here for one night) during breakfast there were flies (I saw two) in the dining area not just flying around but feasting on the food. I noticed them and I am sure there were others who did too.

I was waiting for IHG to contact me for feedback on the hotel but all I received was an invitation to write this review. Unfortunate as it may be I have to tell you as it. Btw, I have taken photographs of the hallway floor, the banged door frames and yes even the cockroach. Please contact me if you're interested.

게시자HotelStaff
10월 11, 2014
Dear Happy HM, First of all my sincere apologies regarding this matter and I'm certainly intrested in hearing your feedback and comments about this matter. may I kindly ask you to send me an email on Kristof.vannuffel@hibrusselsaiport.com in order to help you further? thank you in advance Kristof Van Nuffel Front Office Manager Holiday Inn Brussels Airport
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Good for short business stay, service staff could be better

By

10월 08, 2014

I stayed for a short business trip. Overall, satisfied with the stay for its value for money. Comfortable rooms just-right for single business travellers. But was disappointed with the courtesy of the staff at the time of check-in and before that while waiting for room to be ready.

게시자CustomerCare
10월 19, 2014
Dear chin2, Thank you very much for being an IHG Rewards Club Gold member and for sharing your experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. We are pleased to read that despite the dissatisfaction you had with the level of service provided on check in, you were still satisfied with most of the amenities and services that we have to offer. We apologize for the shortfalls, nevertheless, we are delighted that you had a pleasant overall experience with us. Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort to provide a comfortable environment. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. Sincerely, Dhan M Case Manager IHGCare
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not interested

By

9월 30, 2014

club

not so good .
will not use again.
very poor rooms

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게시자HotelStaff
10월 06, 2014
Dear Luck, Thank you for sharing you comments with us. First of all we would like to apologize for the inconvenience you had during your recent stay at our hotel. As these comments are very important to improve our service on a daily base we would like to discuss these with you. Feel free to contact me via sales@hibrusselsairport.com. Kind Regards, Mathieu Van Welden Director of Sales
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Enjoyable stay

By

9월 17, 2014

Hotel has modern and clean feel. rooms are comfortable, clean and functional. The hotel is quiet and sleep rewarding. Restaurant and F

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Great Hotel

By

9월 10, 2014

Great hotel with a great staff. Charlie's is an excellent restaurant. I'd highly recommend this hotel

게시자HotelStaff
9월 17, 2014
Dear charlieArk, Thank you very much for sharing your positive feedback! We are looking forward to welcome you as a Rewards Club member soon at our hotel! Kind Regards,
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