Holiday Inn Brussels - Schuman

Dear Maran Dear Member of our chain Thank you very much for this very positive and high rated review and for pointing out that our location is excellent. I do hope you enjoyed our new renovated room and new elevator. Keep well and till next time. Kind regards Mr. Dominique Verniers General Manager

Dear JQuaintang Dear Member of our chain Thank you for taking your time to write a review about Holiday Inn Brussels Schuman and thank you for pointing out the good location and excellent value for money. As rooms are renovated, we can offer you indeed a better room quality. They are very hip and modern. I'm certain you did enjoy our new elevator as well. Keep well and till next time. Kind regards Mr. Dominique Verniers General Manager

Dear DGCP, Thank you for your recent stay with us, and for taking the time to write a review. We appreciate your loyalty in choosing our hotel for your business travels and it is always a pleasure to assist you and make sure you enjoy your time at the hotel. We are very sorry that that our elevator was out of order at the time you were staying. I am equally disappointed that we were not able to provide an exemplary hotel stay due to the level of service you have received. Rest assured that this isn't reflective of the high standards we usually pride ourselves in. Your feedback is very important to us as this continually helps us improve the facilities and services we offer to our guests. We will follow up your concerns to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction. We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs. Warmest Regards, Tracy V. Case Manager IHGCare

Dear TravelerKZ, Thank you for being and IHG Rewards Club member and for taking the time to convey your comments regarding your recent experience with us. We certainly work very hard to ensure our guests receive the very best service we can provide each and every day. Whilst we are pleased with your positive comments with the breakfast, we regret to hear that the condition of our hotel was disappointing. We would like to address this further and have sent you a private message. Sincerely, Karen C Case Manager IHGCare

Sehr geehrter Struppi01 Sehr geehrtes Mittglied unserer Hotelkette Danke dass Sie sich die Zeit genommen haben um eine Revision zu schreiben über Holiday Inn Brussels Schuman und ich bin sehr erfreut das sie ihre Schlaferfahrung und Zimmer als sehr gut haben beurteilt. Ich möchte mich entschuldigen dass Sie nur schlafen konnten bis die Renoverierungsarbeiten angefangen haben. Wir wolten die Unangenehmlichkeiten beschränken in dauer und haben darum gewählt zwischen 8u00 und 17u00. Die Bauarbeiten enden am Freitag den 5 September 2014. Danke, dass Sie mir zulassen ihnen zu kontaktieren wie angegeben in ihren Fragebogen, das wird dan auch am nächsten Montag geschehen. Mit freundlichen Grüssen Mr. Dominique Verniers General Manager

Dear Two Unimpressed Thank you for taking your time to write a review about Holiday Inn Brussels Schuman. My sincere apologies about the discomfort during your stay and I certainly regret that an external contractor didn't respect that day the working hours. Replacing the elevator and the refurbishment of the rooms did indeed produce a lot of noice. I'm terrible sorry that it was sometimes beyond the normal expectations. Respecting your privacy, please reconsider to contact me via gm@hibrusselsschuman.com. Thank you in advance. Yours sincerely Mr. Dominique Verniers General Manager

Dear Guest Dear Member of our chain First of all I like to thank you for sharing your experience in Holiday Inn Brussels Schuman with us and for pointing out the extreme friendliness and helpful staff during your stay. It's great to read that when our food contractor didn't deliver in time, that Elli, our breakfast attendant run to the nearast bakery to get extra fresh bread. Nevertheless the positive points, I offer you my sincere apologies concerning the dust and noise during the replacement of the elevator and renovation works of our rooms. One of the stairwells, used by our contractors are cleaned in the meantime after a lot of running up and down with materials and after creating a lot of dust. I do hope that your trust in Holiday Inn remains and I do hope to welcome you back after the works and to welcome you in person. Respecting your privacy, don't hesitate to contact me for further infromation via gm@hibrusselsschuman.com. Our elevator will be up and running from the 29th August and our new hip and modern rooms will be ready on the 12th September at latest. Keep well. Yours sincerely Mr. Dominique Verniers General Manager

Dear Liberty12 Dear Member of our Chain First of all I like to thank you for taking your time to write a review about Holiday Inn Brussels Schuman. We are indeed renovating and I do hope that we minimized the discomforts to a maximum. Our elevator will be replaced and re-activated on the 29th July + renovation of 24 rooms into hip and modern once. Thanks to your constructive comments, it allows us to improve our products. Sorry for the inconvenience of the internet and offered dishes. Recent installation of access points all over the hotel improved our internet reliabilty and speed up to 30,5Mpbs. We need to guarantee that the signal is stable so we will reinforce the room where you were staying. Except my apologies that the menu wasn"t updated with the dishes available, Thank you for accepting my gesture, you're welcome. I hope to welcome you again in Holiday Inn Brussels Schuman during your next stay in Brussels and that you may enjoy our new elevator, new rooms and a full new menu in our restaurant. Yours sincerely Mr. Dominique Verneirs General Manager

Dear Anonymous Thank you for taking your time to write a review about Holiday Inn Brussels Schuman and for the high rating of our staff. Nevertheless the good staff, we need to guarantee the high quality of all other aspects of our hotel. I'm very sorry that we couldn't realize that for you. After renovating of 15 bedrooms, we will now continuing with another 24. I can guarantee you that these new rooms are very hip, modern and re-organised. Sorry that have stayed in a non-renovated one. During these renovations next mont (AUG14) we will also replace our elevator. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future. Yours sincerely Mr. Dominique Verniers General Manager Holiday Inn Brussels Schuman

Dear Ptfc Dear Member of our chain Thank you for taking your time to review Holiday Inn Brussels Schuman during your stay in the European Commission quarter. I'm very happy for the 4* rating and that you described our staff as attentitive, friendly and very helpfull. Sorry for the lack of choice on the dinner menu. We keep indeed the choice limited. We decided instead to change the menu more frequently. Our new menu will in place from 1st August. When your next travel brings you to Holiday Inn Brussels Schuman again, it would be great to welcome you again, in person or to meet you during my next GM's drink that I organise reguralely. Keep well and till next time. Yours sincerely Mr. Dominique Verniers General Manager

Dear xxxxxxxxxxx Dear member of our chain First of all I like to thank you for your stay in Holiday Inn Brussels Schuman and for taking the time for write a review. We are all very happy to read your 4* rating on cleanliness, rooms, service, sleep quality and even a 5* rating for value, thank you. I do have some good news for you! During the renovation of 3 floors in August our elevator will be replaced as well, so goodbye slowliness. We do have recently a special promotion started on our parking during the weekend -50% on 24€. My apologies for the misunderstanding concerning these facts. Keep well and I hope to welcome you again in Holiday Inn Brussels Schuman. Yours sincerely Mr. Dominique Verniers General Manager