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89%
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전반적 평가

4.4

기반: 106 이용후기
89%
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Ratings Breakdown

106이용후기

  • 5 스타
    71
  • 4 스타
    19
  • 3 스타
    8
  • 2 스타
    5
  • 1 스타
    3

Comfortable beds, air conditioning excellent

By

6월 15, 2022

platinumelite

Great weekend stay at this hotel! Spacious room with amazing air conditioning! Nice after a hot day!

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Clean and Comfortable

By

7월 08, 2019

Very friendly and helpful staff with smiling faces. Everything was nice and clean. Beds were comfortable. Pillows of every shape and firmness. Would recommend and will be back. Area is very safe and easy to access from any direction. Enjoyed our stay very much

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Great hotel and quiet!

By

10월 10, 2014

I stayed at the Express in Bentonville and it was the worst ever. I move to the Holiday Inn Pinnacle Hills and it was amazing. The staff was good and the rooms are big. Can't beat it. Everything there is new.

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great personel

By

10월 10, 2014

food just o.k. very noisey air conditioning unit, hard to sleep., small hard pillows, need regular size.

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Caring staff

By

10월 08, 2014

club

I was going to walk to a local restaurant when the staff absolutely would not let me. They arranged for the van. Thank goodness! by the time we got to the first street light there was rain wind and hail!
They knew the storm was moving in. I walked back and made it before the next storm hit. The driver was hanging around awaiting my call. When he saw me come back he was relieved I was safe and sound. No sooner did I get to my room when the next wave hit.
I felt protected and special, thanks for the caring!

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Great hotel and perfect location

By

10월 07, 2014

Beautiful walking path right across the street. Easy access to shopping

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Nice hotel and very comfortable bed

By

10월 04, 2014

Would recommend this hotel to any one ever staying in this area. The staff are very welcoming and attentive to your needs. The rooms are spacious and the bed is one that i actually get excellent sleep in. Stayed here before and it won't be the last.

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Understaffed

By

10월 03, 2014

club

Felt the hotel was understaffed. The rooms were nice but the front desk was overwhelmed at times. Not as nice as other Holiday Inns we use.

게시자CustomerCare
10월 13, 2014
Dear workingmom235, Thank you so much for taking the time to leave us your feedback. We value you as our IHG Rewards club member. Your review is vital for improving the service and quality we offer to our valued guest. We are pleased to know that you found our rooms nice and apologized for any inconvenience the service you received may have caused. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us. Sincerely, Krysllin G. Case Manager IHGCare
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Great rooms, location, but breakfast was less that average.

By

9월 29, 2014

Eggs were dry, gravy was a tad runny, but it was complimentary.

게시자HotelStaff
10월 09, 2014
Dear scttlambe87, Thank you so much for taking the time to review our hotel. We truly appreciate it. We are happy you enjoyed your stay with us and look forward to your return. We do apologize for your inconvenience regarding the breakfast. We have passed your concerns onto restaurant management for review. We look forward to seeing you again. Thank you!
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Great staff

By

9월 25, 2014

club

I love the staff at this Holiday Inn. They are always friendly and accommodating. The rooms are always clean. The only 2 issues I have with the hotel are the pillows (the same issue with most Holiday Inns) and the restaurant that is run by an outside company.

게시자HotelStaff
9월 29, 2014
Dear Slowriderr, Thank you so much for taking the time to write a great review of our hotel, we truly appreciate it! We are glad you enjoyed your stay with us and we look forward to you coming back. We apologize for the inconvenience of our pillows, however we are happy to say we are currently in the process of updating our pillows to king size pillows in all the rooms. We do look forward to your return and cant wait to serve you again. Thank you!
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Accessable Room

By

9월 19, 2014

One of the best Accessible Rooms we have ever had.
The space was large and provided opportunity for comfortable
reading and sleeping by two people. We would recommend it to anyone needing an Accessible Room.

게시자HotelStaff
9월 24, 2014
Dear Carol76, Thank you so much for taking the time to write of a review of our hotel. We are pleased to hear that you enjoyed your stay and the room. We do hope to see you again soon! Thank you!
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Staff, food, and pillows

By

9월 09, 2014

This Holiday Inn has some of the nicest staff. However, the restaurant is horrible. I know it is part of the hotel but the owners must be experimenting with a childhood dream of having their own restaurant. The pillows at this hotel are the lumpiest cheapest pillows of any hotel I stay at (and I stay at 3-4 hotels a week). I would be lovely if they had more options with the van, since, the restaurant in house is so poor.

게시자HotelStaff
9월 18, 2014
Dear Flybychicy, Thank you for taking the time to review our hotel. We do apologize for the inconvenience's you have experienced with the restaurant, we have passed your comments onto the restaurant management. We also apologize about our pillows, however, we are currently in the process of upgrading all our pillows in the rooms. Our new pillows will be king size pillows. We hope to see you again soon! Thank you!
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