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77%
гостей рекомендуют этот отель
Общее впечатление 3,9
77%
гостей рекомендуют этот отель
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Very Disappointed in our Stay
ByJJSTX
июля 22, 2021
Our softball team worked all year long to fundraise for our girls to go the the Johnson City World Series. We were never made aware that the hotel is undergoing MAJOR construction. They did not even have a place to gather as a team. No breakfast was being served, which we were not made aware. The pool was in terrible condition along with poorly maintained. There were 3 chairs for parents to sit in to watch all the kids. The hot tub looked like a swamp. It was completely green.
The second night we were there we had to pack up and move rooms because our air conditioning went out. The new room we were moved to had hair in the bathtub and around the fridge.
The third night we were there my family had to use dirty towels. The staff stated that they had a shortage of towels. We used towels from the night before in which we had been at the ballpark all day. They were filthy.
At midnight we had a false alarm with the fire alarm! They didn't know what had caused that to go off.
I am very sad for our team that they had such terribly amenities after working so hard to fundraise to have the best! We had another family have difficulty with Check-in, most families did not have clean towels daily, and 2 families had to move rooms due to the air conditioner going out.
Worst hotel ever
ByDisgusted in Bristol
июля 21, 2021
I frequently travel for my job and stay in various hotels. This is the absolute worst hotel I’ve ever experienced. The staff that checked us in was very rude, and should not be in the “hospitality” industry. I witnessed the same employee be rude to several guests and their children. Major construction going on. Food area was supposed to be back by 7/16 according to the website. Was still closed when we left on 7/18 and it doesn’t look close to completion. No fridge or microwave, dirty rooms, hot tub had green slime and frogs in it. Dust everywhere. Ice machines only on three floors that were not working. Asked for towels and a guy literally brought them at 1:15 am!!!!! Miserable stay. I would give zero stars if possible.
Don't stay here
Byanka30
июня 21, 2021
We asked at check in for a room away from the elevator and staff assigned us a room in which we could hear every single move of the elevators. We had to unplug the fridge because it was raining so loudly that you couldn't sleep with it on. (Switch on the inside was gone) phone cables were hanging out of the wall. The bathroom ceiling was disgustingly stained. A boiler was out which was supposed to delay hot water but we weren't able to get any. NO breakfast. A total power outage during check out. We were glad to leave.
Actual hotel is NOTHING like any Holiday Inn we've stayed at before. Terrible experience.
ByJLCal
июня 07, 2021
We have stayed at many Holiday Inn hotels and "convention centers" with mostly positive experiences but THIS was one of the worst hotel stays under ANY name. The hotel was FILTHY! Granted, they were in the midst of renovation but the rate should have reflected that and it did not. The room furnishings were falling apart and there were no amenities that I could say anything positive about. The wifi was so bad that pages wouldn't load and we ended up using our mobile hotspot instead. The Marriot hotel across the parking lot had a stronger signal in our room at this hotel! There was no vending or ice available on the floor. There was a coffee maker, coffee and tea bags in the room but no cups and no way to heat water to make tea ( the Kurig coffee maker would not heat water without a K-cup in it ). When going to the front desk to get cups and ask about hot water, I was given a single cup ( I had to ASK for two ) and was offered use of the microwave in their mini-store. When I asked where to get water, I was offered to BUY a bottle of water and had to ask where the restroom was to get it from the tap. They offered NOTHING that even the most basic, budget hotels offer and seem to be more concerned with tapping their guests for every dollar that they can. We were told that they had a restaurant in the hotel ( but it is closed on the weekend and, later learned that it is a "temporary" set up in a conference room. We can only imagine what atrocious food they might be offering in those conditions ). The "fitness center" is, likewise, a few pieces of exercise equipment setup in another conference room and, they have an outdoor pool that is inaccessible due to the renovation -- of course NONE of these "inconveniences" or "omissions" from their booking description were disclosed until we actually asked about them or happened to find them on our own.
The air conditioner in the room roared like a freight train, no exhaust fan in the bathroom, no full length mirror, no in-room microwave. That's just what we noticed during our first night!
We happened to visit Bristol during their "Border Bash" festival and were treated to the most awesome hospitality and live music and we will DEFINITELY be returning to visit again soon, however, this hotel will not even be considered at ANY rate due to their lack of transparency and indifferent attitude during our stay.
When trying to look up our "Confirmation Number" to write this review, I couldn't understand why, after entering my first name, last name and visit dates there was "no record found" -- when I looked at our check out invoice, I found that they didn't even get my first name correct, even after REQUIRING a credit card and photo ID at check-in.
Not Clean
By
октября 25, 2020
We checked in very late, and were to tired to complain. But we did make the front desk aware when we checked out.
Our room was dirty, the floor needed vacuuming there was a dead flies and crumbs on the floor. There was 2 small dark red spots on the comforter and there was hair in the shower.
Very unacceptable for holiday inn.
The hotel is also next to the interstate so it is also very noisy.
Great, great service
ByBman12
августа 03, 2019
I have stayed in a lot of places ,but this was the best ever , everyone was super nice ,and friendly ,the kitchen staff was the best, went out of the way over and beyound of what would be considered great service
Noisy, noisy hotel!
ByTravelling bunch
октября 18, 2014
This hotel is just off the expressway. Now we have stayed at other hotels that have been just off the expressway, but this one was exceptionally noisy. Though our windows were closed, we were on the 7th floor, and the AC was on, we still heard big semi traffic all night long. We didn't sleep well at all. Also, when we went to breakfast in the morning (which we paid additional for# service was soooo slow! We almost left the dining room to go to McDonald's! And, lastly, our invoices #we were travelling with another couple and we each had our own room# were wrong. Each room was $13 higher than I was quoted on the internet site when I made the reservations. When I questioned the discrepancy at the desk upon checkout, the disinterested lady at the desk said it had something to do with taxes that were not quoted correctly on the internet. Well, if I had know we had to pay that much more for the room, we would have gone elsewhere where it was quieter and breakfast was included. Unfortunately, I didn't find out about the price until we checked out and it was too late to do anything about it. I may just write their Corporate office to find out what's going on on their website and the misquoted prices. We were on the road for a week and all the other places we stayed at were to the penny on the cost #and breakfast was included!) Go down the road a bit and stay at another hotel -it's not the only one in town!
nice place to sleep
Byyyaya
октября 16, 2014
Easy check-in and out. the bed is comfortable! Too cold to enjoy the pool but it looked nice. Enjoyed the free coffee offered in the lobby. very friendly staff.
Good service, close to hwy
BySuzee13
октября 16, 2014
Staff were efficient and accommodating, situated our room away from hwy for least amount of noise. Clean room and bathroom. Good stop off from the hwy. Very close to restaurants/bars. Coffee and tea available in lobby in morning. Large lounge area.
No Refrigerator/Microwave
ByD!amonds
октября 14, 2014
My overall stay at the Holiday Inn was good. The only thing that I did not like was that there was no microwave or refrigerator in the rooms. If I was bringing my children this would not be a hotel that I would stay in.
Frowning Front Desk person, ants in my room
By
октября 14, 2014
Bathroom had ants-lots of them. The clerk was unfriendly at check-in. 2 elevators were out one evening and at one point 25 people were waiting to get upstairs.
Great Stay
ByBGK2014
октября 10, 2014
Staff was excellent. Even heard other guest comment of the high quality of the staff. Great stay.