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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
93%
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整體經驗

4.5

根據 158 評論
93%
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Ratings Breakdown

158評論

  • 5 星級
    101
  • 4 星級
    44
  • 3 星級
    6
  • 2 星級
    2
  • 1 星級
    5

Another excellent stay

By

3月 10, 2022

platinumelite

I stay at this hotel regularly. Sadly, during the pandemic, was not able to visit. But, have now been staying again and the warm welcome from the excellent staff is like coming home. Hope to continue with my visits to this excellent hotel. Everyone, from management to housekeeping, always a warm welcome.

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A pleasant return

By

7月 11, 2021

club

We have stayed here several times before but due to other circumstances it was not our first choice this time however, due to unforeseen problems with our first choice we booked this hotel at very very short notice , Louise as part of the management team deserves a special mention as she could not have done more to accommodate our last minute needs. The hotel is in a great position and ideal for our needs , the rooms are very comfortable, clean and the staff are first class. The pool and gym are a welcome addition which we also make use of.The restaurant was only open for breakfast which in these times was understandable and the tablet ordering system for food and drinks was easy to use and did not compromise the service at all.
A great stay made better by the staff and we will be back soon.

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Good Hotel

By

10月 17, 2014

club

A really good hotel - made very welcome and everything was pretty much as it should be. I like Holiday Inns.

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Wedding weekend - brilliant staff

By

10月 16, 2014

We held our wedding at the hotel and had a fantastic weekend. The hotel arranged everything for us. Nothing was too much trouble for the staff at any time. The guest room for the night prior to the wedding was clean and very comfortable. Other guests arriving early were accommodated easily and cheerfully. Use of the leisure facilities was much appreciated and enabled us to relax prior to the big day, lovely swimming pool, jacuzzi and steam room. Very clean.
The staff were absolutely marvellous. Every little detail of our wedding had been thought of, including little touches like calming nerves and champagne glasses with our names iced on to them.
The food was excellent. well presented and cooked to perfection. Breakfast was very good. Spoilt for choice with a wide selection and service was brilliant. The staff were bright and cheerful, very helpful and the restaurant was clean and welcoming. The food was excellent.

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friendly hotel.

By

10月 11, 2014

club

We have stayed at the Holiday Inn Brighouse a number of times as we visit the area quite regularly. We always find the staff efficient and caring but the service in the bar area for lunch was rathe slower than in previous visits.
We always stay in the suite on the second floor which we find quiet and perfect for that but it really requires some upgrading and I believe I mentioned this before. The furniture is worn, the carpet need replacing, the refrigerator didn't work andthe dining table is badly marked.

發表者為HotelStaff
10月 14, 2014
Dear leftarm Thank you very much for your feedback. We take all comments on board - positive and negative and will always look into areas we can improve. If you wish to discuss the points you raised further please do contact me at the hotel directly. Kind regards Louise Dodd General Manager
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comfortable bed and great service

By

10月 02, 2014

We had a great time at the holiday inn, would recommend this hotel to anyone, food was excellant and plenty of it had the ribs at night very tasty. staff went that one step further to accomodate a wonderful 3 day stay, will definatley use again..

發表者為HotelStaff
10月 07, 2014
Dear denni59 I am very pleased to hear you enjoyed your stay. Thank you for your review. Kind regards Louise Dodd General Manager
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one night stay

By

10月 01, 2014

Everything was spot on, from an early check in to the time we left. Nothing was too much trouble, despite a wedding we still had a good nights sleep.
Very happy with our stay.
Special mention to front of house staff, first class, well done

發表者為HotelStaff
10月 07, 2014
Dear KenGW Thank you for your feedback. I will pass your comments on to the team. Kind regards Louise Dodd General Manager
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nice break

By

10月 01, 2014

club

came to brighouse for a northern soul night at the ritz,,check in was excellent, had bar meal, which was very good sweet potato chips were different but nice,,room clean and quiet, plenty of space for me n the wife, will return soon,

發表者為HotelStaff
10月 07, 2014
Dear ashy ftm Thank you for taking the time to leave a review. I am pleased you enjoyed your stay with us and we look forward to welcoming you back soon. Kind Regards Louise Dodd General Manager
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Fantastic Stay

By

9月 30, 2014

club

I booked three rooms for myself and colleagues. The hotel was immaculate, the service perfect and the gym and swimming pool clean and fun to use.

I stay at the Holiday Inn hotels a lot for business and this branch was certainly the best.

發表者為HotelStaff
10月 02, 2014
Dear Axen I am so pleased to hear you enjoyed your stay with us and we hope to welcome you back in the future. Kind regards Louise Dodd General Manager
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Nice and relaxing stay

By

9月 26, 2014

Nice notel with pleasant layout and great facilities such as gym, pool, relaxing areas and nice breakfast. staff helpful and rooms look good with comfortable beds

發表者為HotelStaff
9月 30, 2014
Dear Sir Bucky Thank you for your feedback. I am pleased you enjoyed your stay and look forward to welcoming you back to the hotel in the future. Kind regards Louise Dodd General Manager
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Poor service by check in staff

By

9月 25, 2014

platinumelite

Its a great hotel in nice location, very good facilities but check-in staff don't seem to make you welcome even through you are platinum elite customer.

發表者為HotelStaff
9月 30, 2014
Dear VivekBangalore Thank you for your comments. Great to hear the hotel met your requirements, but I am sorry to hear you feel you did not receive a warm welcome from reception. We take all feedback on board, positive and negative and it is only through your comments that we can maintain and improve on the quality of service we provide. Should you wish to discuss this matter further please do not hesitate to contact me directly. Kind regards Louise Dodd General Manager
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wedding and reception

By

9月 24, 2014

club

Went here to my nephews wedding. An excellent day all round and well conducted. Excellent food and evening buffet. We stayed the night before and after the wedding. My wife and i are no youngsters and we were on the second floor as far away from the resteraunt and bar as was possible.There are no lifts and no help was offered to get all our luggage to our rooms.If you are not young and fit think twice about booking this hotel.

發表者為HotelStaff
9月 30, 2014
Dear yorkiewales Thank you very much for your feedback. I am pleased to hear you enjoyed the wedding. I am sorry to hear that your room wasn't located closer to the hotel facilities or that you were not offered any help with your luggage. I will raise this with the team however, if you would like to discuss the matter further with me please do not hesitate to get in touch. Kind regards Louise Dodd General Manager
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