Nothing special about this hotel. The staff were responsive. The only reason why I feel a little bit disappointing is that as a Platinum Elite Member, I booked three rooms but only received one level upgrade for one of the three rooms.
發表者為HotelStaff
outubro 21, 2014
Dear friend,
Thank you for taking the time to input your comment about your recent stay at Holiday Inn Hangzhou Xiaoshan and also for providing such great detail.
About the room upgrade, we provide you only one level upgrade because it's the regulation of IHG, but we should explain to you especially this was your first staying at our hotel. As here, we sincerely appologize to you. Also we realize that maybe you got different courtesy in other hotel under our brand, so we would see and learn advantages of other hotel, try to make our service more flexible and more humanized.
We look forward to welcoming you back to Holiday Inn Hangzhou Xiaoshan in the near future.
Thank you and best regards!
空调噪音太大,椅子卫生不好。
Byxahero
outubro 20, 2014
1、空调启动后风声太大,晚上无法入睡。
2、办公椅靠背的卫生不好,而且已有损坏。
3、室外噪音较大,建议采用隔音玻璃。
服务太差
Byjine
outubro 18, 2014
服务太差!!!退房时我去开车,老婆去退房,客人也不多,只有她一个人。老婆就用自己的信用卡付掉了。结果这次入住不算STAY 也没有积分。官网的规定无可厚非,可是总台服务人员总可以提醒一下吧,后面又没人客人在等,这种服务态度算是为顾客着想吗??
没什么特别的一家酒店
Byjieyun
outubro 16, 2014
为了赏夜任务特别入住,前台感觉很冷漠,没有招呼,也没有会员识别,最后说了送了2张饮料券,感觉一般,房间的卫生间很大。
位置很好的假日酒店
ByW-momo
outubro 16, 2014
和商场在一起,停车方便。
酒店客房外玻璃较脏,建议增加清洗频率,其它客房设施还好。
第一次入住假日品牌酒店,感觉不错,有机会会再次体验。
Everything is alright
ByKyleKyle
outubro 16, 2014
Nothing special about this hotel. The staff were responsive. The only reason why I feel a little bit disappointing is that as a Platinum Elite Member, I booked three rooms but only received one level upgrade for one of the three rooms.
不错的酒店
Byheargone
outubro 16, 2014
不错的位置,旁边是恒隆广场。服务员态度很好。交通方便。酒店整体干净,行政楼层感觉很好。大堂吧太吵闹了。
HI里面能够有泳池,性价比不错
Byhalazii
outubro 15, 2014
难得的在HI酒店里面就有泳池,适逢国庆特价,性价比很不错。
但是酒店的停车有点难,和门口保安说说可以停车到附件的荒废的工地里面。酒店周围吃饭还是比较方便的,可以有许多选择。自己有车的话,开到九溪十八涧去逛逛也不远。
交通方便,位置中心
Byshp886
outubro 13, 2014
价格合适,交通方便,位置很好,比较喜欢,就是停车位较少,没有固定和封闭的停车场,感觉不够安全,房间应该是以前的酒店改造的,遗留的风格有点和假日酒店不是很和谐。
性价比尚可
ByVincent1848
outubro 12, 2014
房间整洁,大堂吧服务生态度很棒,作为会议用地感觉不错。周边设施比较齐全,能很方便地找到就餐和放松的地方。
服务一流,环境舒适。
By
outubro 09, 2014
该酒店整体环境可以,服务员的形象与素质都很好。待客热情。需要改进退房的效率以及发票与账单的准确性。以及详细介绍酒店能给客人的优惠与方便之处,
服务周到
Bylynntll
outubro 09, 2014
酒店服务很周到,对我提出的婴儿床要求给与了安排,并提前在房间内纺织婴儿床及摇篮,还致电我们询问情况,感觉很温馨。
整体良好
By
outubro 08, 2014
第一次入住国内的假日酒店,整体感觉要比美国的稍微更新更时尚一些。在办理登记入住的时,因前面有客人,等候时间较长。希望下次入住的时候在办理入住手续的时候能更有效率一些。