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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
75%
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整體經驗

4

根據 5 評論
75%
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Ratings Breakdown

5評論

  • 5 星級
    3
  • 4 星級
    1
  • 3 星級
  • 2 星級
  • 1 星級
    1

Clueless

By

4月 16, 2022

The hotel itself is fine. However the people running it not so much. I was staying at the hotel, as a guest of a local university who was paying the room tab. Upon check-in, the hotel reserved $100 on my credit card for incidentals. That's common. No big deal. I ended up spending a total of nine dollars in incidentals. But upon check out, I checked my credit card and noticed that there were two other pending charges from the hotel. One for $70.99. And another for $79.99. I asked the gal at the front desk about it, as I purchased nothing else at the hotel, nor did I eat in their restaurant. She had no clue. I asked to speak to the person in charge of accounting for the hotel. She said that she was that person, and she still had no idea what those were. She shrugged, and did not offer to help. By the time I got home, there was yet another pending charge for $241 for the actual room, which that same gal at the front desk assured me would be going on the university's tab. I called, left a message with the general manager. He did not call me back. I called a second time. Still waiting for a callback. The pending charge for the room actually went through on my card instead of the university's card. I don't know who's running the show here. But it seems to me as if they are clueless. And I'm being very kind with my choice of words.

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Great service

By

12月 15, 2019

The room was very very clean the service was great at the front desk everybody was friendly the person that clean my room I arrived and November 28th all the way till December 4th and 3 times out of clean and I have the same housekeeper and I gave her great tips because she deserved her name was Anjali she asked me if I can put a review in I said yes why not I recommend anybody going to this hotel if they are around the area

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Very great housekeeping

By

12月 09, 2019

I had a great experience at this hotel it was very clean everyone was respectful especially my housekeeper Enjoli she clean my rooms for 3 days she helped one of my members get a Band-Aid when they were in need she went out of her way to help me get ice because my foot has a cast on it and clean my room very well and made me feel welcome.

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Great location and Great Service

By

6月 13, 2019

club

We were there visiting our son who is performing at the Fulton Theatre. Check in was fast and easy.

Shonae, at the front desk, was very helpful throughout our stay. Room was clean, modern and comfortable. Shower pressure was a little low, otherwise everything else was great.

Breakfast buffet was delicious - good amount of choices. Wish parking was included but $12 a night is reasonable. Can't wait for pool to be open for our next visit.

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More than I expected!

By

5月 19, 2019

What a pleasant surprise this hotel turned out to be! First time to Lancaster. First time traveling for business. Every staff member I encountered from check in to check out greeted me with a smile and was very helpful. Still some construction going on during the day, in fact, it was going on right in the room next door to mine, but it didn't really bother me at all. Somebody else was complaining about it at the front desk while I was checking in, but the staff assured them they would be stopping before 5 PM - and they did. Never ruffled my feathers on bit. My room was lovely! Brand new everything! Very comfortable bed(s), thick & thirsty bath towels, Bath & Body Works bath products in my favorite scent - who knew??? And a Keurig in the room!!! Love my coffee in tlhe AM. Internet was fast & free and easy to hook up to. My only complaint was low water pressure. Took longer to rinse my hair while shampooing and sometimes the toilet needed to be flushed twice. Still, if I'm ever in Lancaster, PA again, I would stay here again.

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