 Guest Reviews
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90%
Recommend This Property
Overall Experience 4.3
90%
Recommend This Property
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Open Gallery
Too expensive for what you get
ByKthl
July 20, 2021
The bed had a dirty blanket on it. The pool had no towels the entire stay we were there. The “suite” was not any nicer than the average hotel room. The wallpaper was even peeing and the shower had rust. Save your money and book a standard room and not a suite. Disappointed in how long we had to wait to get service as there was one person working the hotel desk the majority of the evening. He was very nice, but only one person with a busy hotel.
Never stay here
ByMorris Party
July 12, 2021
Room was to accommodate my parents for their stay on vacation. Check in was fine. Buckets catching water from ceiling by elevator and ceiling material on floor, went in room, smelled like sour milk, refrigerator turned off and left open with puddle of water underneath it smelled like rotten food. Thermostat batteries were low, couldn't adjust to cool room, tv didn't work, cabinet containing microwave and refrigerator had dried gross who knows what on it. Next day room didn't get cleaned or new towels/shampoo in bathroom. Told manager, she made a list... back at room in evening nothing was done asked cleaning personnel about cleaning room, they just handed my parents towels and said throw towels in hallway. Told front desk on way out for evening to get someone up there to clean room , this was unacceptable, Came back at night room still hadn't been cleaned staff just hanging out in staff room on the floor waiting for shift end. Ice machine empty and not working. Checked out after 2nd day stayed elsewhere for last day in town. Very unpleasant stay and highly inflated prices still being charged from previous weeks when College World Series and Swim trials were in town. Service and management is horrible. Could have paid alot less and have the same experience at a "dive" hotel. Never again at this Holday Inn Express!!!!
Disappointed
Byaj2018
December 16, 2019
Stayed here for our first wedding anniversary and was disappointed. Have stayed here many time and loved it. This time not so much. First night noticed that the fridge was not working. Ended up bringing a fridge to set outside of the designated fridge area.
The morning that we left we pulled the curtains back and found mold on the wall next to the heating/ac unit in multiple places. Also found candy on the floor along the wall which means it was not fully cleaned/vacuumed prior to our arrival. The mold was found in multiple places on the wall.
Informed the front desk when we checked out and there seemed to be no concern at all.
Will probably not be going back again
Conference - Excellent Property
ByRMWIASA19
September 16, 2019
Excellent customer service. Food for receptions, lunch, breakfast and breaks was very good. Good value for our conference. Conference rooms were very nice. AV worked very well. Staff was excellent!
Helpful Staff
ByAmanda 1982
August 13, 2019
We were there as wedding guests August 10th. The night desk staff, Angel Was so accommodating and helpful, allowing us to use the commons area for socializing after hours, giving us a shuttle ride to gas station and recommending a wonderful pizza delivery service! She was such a delight!
Very disappointing
ByNot worth going back
June 16, 2019
Our room was dirty, we had pretzels from prior guests, cobwebs in the bathroom, and a white substance on the bedside nightstand and curtains. We ate at the buffet and it was not good and expensive for what you got (only ate there once). We seen a friend at the motel and advised him to pass on the the buffet. We will probably never stay there again. And a ladies dog almost bit me and then the owner bit my head off because I said it was ridiculous.
FRONT DESK PERSONNEL
Byjuanita1935
May 08, 2019
I would like to express my sincere thanks and at the same time compliment two of your staff members.
I would like for upper management to recognize Ms. Brittnie and Ms. Rita for their outstanding efforts in satisfying hotel guests with their individual needs. Rita and Brittnie are truly great representatives the best of IHG and its agency.
J. Smith
Last hotel before getting home.
ByRlsmith7
October 19, 2014
Arrived in the evening. Staff welcomed me as a club member.
Welcome was fine. I appreciated the offer of bottled water as a club member. Parking is free and in the casino parking lot - I had to part further than I was comfortable with but there was ongoing security patrols connected with the casino.
The room was very similar to the one I had the night before. It was clean - the hotel was quiet.
Little in the way of food late at night so I was able to get a bite in the casino next door. There's smoking allowed in the restaurant and the casino. Just fyi.
Morning breakfast was fine. Coffee was weak though and there were waffles instead of pancakes. Sausage patties and no bacon. The breakfast attendant was very pleasant.
Nice hotel
ByGlobe Traveler
October 16, 2014
A nice hotel, relatively clean and close to casino. The room was modern and typically sized. The exercise room was small but contained modern equipment and was clean. Other parts of the exercise area (sauna, pool
Great place
Byprcprhprp87
October 16, 2014
This was a great Holiday Inn, will stay again. My boyfriend and I stayed just for the fun of it and we enjoyed an in room movie that was still in the theater.
great hotel
Bytschaaf31
October 16, 2014
everything great. amenities, view, service great. the pool is a lot nicer than typical hotel pools. the breakfast was really high quality. fast elevators, great front desk staff. great atmosphere.
Somewhat disapointed
ByHuskers2win
October 14, 2014
Usually have excellent service but this stay had room and bed not made for whatever reason. Did have do not disturb sign up but removed at 9 am and returned with bed not made nor new towels.