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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
100%
Recommend This Property

Overall Experience

4.8

based on 6 reviews
100%
Recommend This Property

Ratings Breakdown

6reviews

  • 5 Stars
    5
  • 4 Stars
    1
  • 3 Stars
  • 2 Stars
  • 1 Stars

Customer Service at it's finest

By

July 12, 2021

platinumelite

Wow, what a team and what a service. I booked a room for my son and daughter in law for their wedding anniversary. The lengths the hotel team went to make it memorable for them was amazing. Rose petals, towels folded to swans, little cakes with a message written in chocolate and drinks voucher. This went well beyond what one would normally expect. Fantastic. Thank you from a platinum member.

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Fantastic, friendly, helpful staff

By

February 14, 2021

club

Our first stay at the Hotel which is very clean and modern, and can highly recommend. From booking to checkout the staff were amazing and communication excellent. We had breakfast and lunch during our stay, the food quality and portion sizes were very good. Because of the restriction we had to eat in our room which was not an issue.
COVID precautions were taken seriously and we felt very safe during our stay. Special thanks to the reception team that included Ionela and Stephanie, and also the delightful Lianna who served us breakfast. We hope to stay with you again soon.

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Anniversary stay

By

October 01, 2020

Our favourite hotel in Manchester. Had a lovely over-night
stay for our Wedding Anniversary on 27th September,
and felt totally at ease, and, in this 'present climate' -
very safe. We have always found this hotel to be very
clean, comfortable, and with lovely professional staff,
who always make you feel very 'valued'.

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Relocated from a really bad Holiday Inn

By

December 16, 2019

Was so worried would be same as the previous one was pleasantly surprised.
Really happy with the room and cleanliness.
Bed was very comfortable.

Thanks so much will defiantly stay again.

Only issue was car park closes at 11 pm so have to use ncp after this time

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Exceptional customer service

By

September 17, 2019

I have already personally e mailed Steve Julian (Operations Manager) at this hotel about the wonderful customer service I received this weekend. Chris Lloyd was exceptional, as he basically 'saved the day' by enabling us to host our college reunion there after the original venue let us down at the last minute. Thank you Chris, you were outstanding.

This was my third stay at this hotel. It is immaculate. The rooms and staff are wonderful and - well - the whole hotel just captures the Mancunian spirit. I will be back!!

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Weekend Relaxation

By

June 03, 2019

This hotel is absolutely brilliant, booked a junior suite, plenty of room, bathroom is fantastic.
The staff were so friendly and could not do enough for you. Special thanks to Aidan for recommending the Rustic Afternoon Tea it was great and Leona for looking after us.
Would recommend staying here, so convenient to the railway station as well.

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