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To whom it may concern,
30 Carlton Street, Toronto, ON M5B 2E9
Iwas a guest at Holiday Inn located at 30 Carlton St, Toronto, ON M5B 2E9on April 9, 2021 (arrival date,[More] departure date: April 10, 2021).
I am writing thisemail to request your assistant to receive the security deposit of $50.00 CAN (fiftyCanadian dollars) that I paid at the date of arrival and amount that I have notreceived back into my credit card.
I will appreciate it if youcan help me with this issue as it has been almost one month of my stay.
Confirmation NO: 29168793
Arrival Date: 04-09-21
Departure Date: 04-10-21
Folio No.: 515559[Less]
great staff makes all the difference!
Even though the parking was a bit challenging and the room was a bit small, the staff made up all the difference. From the front desk to the concierge and especially "L" from the Bar [ made all the[More] difference for this trip], we appreciated your professionalism and caring.
It would be great to be able to purchase subway tickets at the Hotel[Less]
Great location in downtown TO, walking distance from College Subway Station. Safe even late at night. The room was clean, modern and comfy.[Less]
The room was in good shape and the breakfast area had lots of seating. At many places you struggle to find seating.[Less]
Staff went over and above...
During a difficult time for our family, the staff at this Holiday Inn Express[Less]
The lovely lady at the front desk was very helpful, we arrived late and she kept the pool open a little later for us which was very nice. When my husband took sick she gave us a late check out and[More] directed us to a pharmacy. She was very caring.[Less]
Nice and comfortable, staff is a different issue
We arrived on August 1st. When I arrive at any Holiday Inn Express I like to present my membership card or confirmation number, the woman working the desk wouldn't have that, she "demanded" more than[More] once for I.D. and payment card - I finally did it her way and her attitude changed..
In the morning when we left, we were not offered the bag breakfast that we were told that we would receive, (same staff member working).
This is the first time I've ever given such low rating on staff, I've stayed at many Holiday Inn Express in the states and Canada , but I guess there is a first time for everything..[Less]
Best experience to stay
By Amma 1
stayed in this location for one night. When we entered first time , I was pleased to see cleanliness and a very light fragrance in reception area as well as in the room. Very comfortable stay.
we[More] will come again in December to stay with the family.[Less]
Great hotel for business needs
By Patrycja Tajner
I really enjoyed staying at this hotel. The location was perfect for my business needs, they offer free airport shuttle, WIFI and breakfast which is very taste. The room was clean and spacious. I[More] really like the décor. Front desk staff was very helpful and friendly. I would definitely stay there again.[Less]