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Well located, easy walk to a number of dining options, as well as restaurant on site. Close to shopping. Complimentary upgrade to suite upon arrival. Room was spacious, very clean, with microwave,[More] fridge and keurig coffee machine, as well as a TV in both the sitting area and bedroom. Very comfortable bed and loved the pillows. Have stayed in other hotels along the Wellington Road south corridor, and consider this good value given location and amenities.
Conveniently located for appointments/visiting London Health Sciences Centre.[Less]
Great stay with a few hiccups
By Retired and travelling
The hotel location and general status was awesome. We enjoyed our stay but a few items that affected our rating are as follows:
The dishes had water stains and the cooking utensils were disgusting[More] (melted, falling apart). Pots and pans were not cleaned very well (dried crusty food).
Dried milk under the fridge door.
Only one set of dish cloth.
Saturday evening had a loud party happenning in the neighbourhood (wedding reception )
All in all minor stuff but we should not have to worry of cleanliness when we visit a hotel like this.
We will return some day and hope that we don’t have to do housework before using the place.[Less]
By Elaine Oakes
I had written a review and you commented back.
My comment was that one of the employees had told us we could not have our beverages in the lobby. We were sat at the tables at the top of the[More] restaurant but not in the restaurant.
Your reply was that we were not allowed to have alcohol there as it wasn't licenced.
I never said what we were drinking so I'm not sure why you assumed it was alcohol. We had water bottles and bottles of pepsi. Why aren't they allowed?[Less]
Nice Gem in Downtown Kitchener
Stayed here for Oktoberfest 2014...glad we did. The room was very comfortable, the bed was really nice to sleep in - ultra cozy. There was a nice little fridge and microwave in the room along with a[More] coffee maker. The bathroom was a tad small...only a large shower in it, no bath tub...this may be a downer for some, but we enjoyed the showers. The rooms have been recently renovated as is the rest of the hotel. Years ago we stayed here for Ringette Tournaments and loved the availability of hospitality rooms....they are still there, which keeps large group noise confined to small areas...we heard nothing from our room in the tower. Would definitely stay here again. Price was great as well....![Less]
Nicely Updated Hotel
By UofW Civil Eng Grad 84
Overall my 2 day stay here suited my needs perfectly. This hotel is currently being upgraded and what they are doing is very nice. Lobby is modern, clean, and fresh. Fitness facilities better than[More] most hotels, even though some of the equipment is slightly dated. Hot tub is huge and amazing! Pool is fine for leisure swimming, maybe a bit small for lengths. Rooms are very nicely appointed and updated. Beds super comfortable. Only negative is that the bathroom in our room, although very nicely updated, was tiny and cramped with no counter space. There must be a creative way to improve this aspect of the sink area.[Less]